Sean O'Connor,Content specialist and digital workflows writer
Sean is a vastly experienced content specialist with more than 15 years of expertise in shaping strategies that improve productivity and collaboration. He writes about digital workflows, project management, and the tools that make modern teams thrive. Sean’s passion lies in creating engaging content that helps businesses unlock new levels of efficiency and growth.
Posts by this author
50 help desk statistics that prove the power of smart service management
Your service desk is no longer just a cost center for fixing problems. It is a strategic engine that drives...
17 min read
What is digital employee experience strategy? the 2026 implementation guide
Employees once accepted that workplace technology would be slow and disconnected. Submitting a request often...
20 min read
Request for proposal template: build winning RFPs faster in 2026
Your procurement team just sent out an RFP for a critical vendor selection. Three weeks later, you’re...
18 min read
How to create a strategic sales plan (2026): templates, examples & step-by-step guide
Your sales team hit 87% of quota last quarter. Not terrible, but not great either. The real kicker? You have...
22 min read
What are hot leads? 6 signs your prospect is ready to buy (2025 guide)
Your sales team just spent 20 minutes on a call with a prospect who asked detailed questions about...
20 min read
MQL vs SQL: what’s the difference and why it matters in 2026
Your sales team just spent 20 minutes on a call with someone who seemed interested, asked good questions, and...
22 min read
Raw leads to closed deals: The sales team playbook for 2026
Your sales team just captured 500 new leads this month. Sounds great, right? Here’s the reality: most...
17 min read
Sales opportunity management: 7 strategies to close more deals
Your sales team is juggling 47 open opportunities, but only 3 have defined next steps scheduled. Sound...
19 min read
Sales qualified leads (SQL): how to identify and convert more in 2026
Your sales team just spent three weeks nurturing a “hot” lead with multiple demos, detailed...
18 min read
Build a virtual inside sales team with AI agents: guide for 2026
Sales teams are drowning in manual work. Reps spend Monday mornings updating CRM records instead of calling...
19 min read
Review of systems template: the complete guide for development teams (2026)
In healthcare, a systematic review of systems prevents small symptoms from becoming critical health issues....
16 min read
Resource scheduling: optimizing capacity and delivering projects on time
When a lead developer is assigned to three separate projects with overlapping deadlines while a design team...
18 min read
Project initiation document (PID) in 2026: free template and checklist
A great project idea gains momentum. Leadership approves. The team prepares to launch. Then someone asks the...
19 min read