Danielle Tawfik,
Posts by this author
Workplace standardization: What it is and how to implement it
Most of us probably underestimate how much standardization shapes our world. From knowing to stop at a red...
Why you need a CRM with an AI sales agent
In the past couple of years, successful sales teams most definitely haven’t shied away from using...
What is an AI Copilot and how is it transforming the future of service management?
Just a few years ago, the concept of an AI assistant was still a far-fetched idea — only something you’d...
What is Quality of Service (QoS)? And why is it essential in service teams?
Imagine you’re in an important Zoom call, one where you’re giving a presentation you’ve been working on...
What is an SLA? How to best leverage service level agreements for success
Clear expectations are the foundation of any healthy business relationship or agreement. This is especially...
What is service management? And why should you invest in a dedicated software?
Providing quality service that makes customers happy doesn’t happen randomly. It’s due to a...
A guide to Agile testing: Why it’s important & best practices
In the growing field of software development, developers face the difficult task of creating clean code that...
Zoho CRM vs. HubSpot: features, pricing, user reviews, & more
Zoho CRM and HubSpot are two household names in the CRM world. And while they’re both solid CRM options,...
5 top Trello alternatives: comparison of features, pricing, reviews and more
Trello is a popular work management tool on the market — renowned by all sorts of teams for its intuitive,...
9 key Agile metrics to track your team’s success
Agile teams operate under the goal of enhancing productivity, efficiency, and speed by working in incremental...
A conversation with LinkedIn on how to attract and retain top talent
The modern-day work environment is evolving at lightning speed. But something that has maintained its...
CRM Glossary: all the CRM And sales terms you need to know
In order to best utilize your customer relationship management (CRM) software, there are a handful of terms...
How to create email sequences that deliver results: types, tips, & best practices
Use these automated email sequences to nurture, engage, and convert leads into paying customers