AI agents triage every incoming ticket, track SLAs in real time, and give employees instant answers from your knowledge base - so your IT team spends time resolving issues, not routing them.
Trusted by over 60% of the Fortune 500
The Triage Agent reads every incoming ticket, assigns category and priority, and routes it to the right IT team member automatically.
Real-time SLA dashboards show every ticket's time-to-resolution status at a glance, with automated alerts before any ticket approaches a breach.
The Internal Helpdesk Agent answers common IT questions in plain language, pulling accurate responses from your knowledge base.
Every ticket that arrives in monday.com is read by the Triage Agent - categorized, prioritized, and routed to the right IT team member without anyone touching a queue. Ticket Management Agent then owns the full lifecycle from open to resolved, with automated status updates and escalation rules keeping stakeholders informed at every step.
SLA dashboards surface every ticket's time-to-resolution status in real time - across every team, every priority level, and every integration - so IT managers see the full picture without pulling manual reports. Automated alerts fire before tickets approach breach, giving your team time to act rather than explain.
The Internal Helpdesk Agent connects to your knowledge base and answers employee IT questions in plain language - password resets, access requests, software installs, common troubleshooting - without opening a ticket. Questions that need human attention are escalated automatically with full context, so your IT team only sees what actually requires them.
monday.com connects your AI workflow automation software to the tools every team runs on. With 850+ integrations - including Slack, Jira, Microsoft Teams, Google Calendar, GitHub, and Salesforce - and MCP support for Claude, ChatGPT, and Copilot, your portfolio data stays connected wherever your teams work.
Marketing teams submit access requests, tool provisioning, and IT support tickets through a self-service portal - with AI routing each request to the right IT owner and tracking resolution status in real time.
Product and engineering teams submit environment requests, infrastructure incidents, and access tickets through monday.com - with SLA tracking and escalation rules keeping resolution on schedule alongside sprint work.
PMO and operations leaders see IT request volume, SLA performance, and resolution trends across every department in one dashboard - with AI surfacing patterns and flagging high-volume categories for process improvement.
IT teams manage tickets, SLAs, assets, and knowledge base answers from one board - with Triage Agent routing every incoming request automatically and Internal Helpdesk Agent deflecting common questions before they become tickets.
HR teams submit equipment provisioning, software access, and onboarding IT requests through monday.com - with automated routing to the right IT owner, status tracking visible to HR, and SLA alerts before setup falls behind the start date.
Legal teams submit access requests, data handling tickets, and compliance-related IT issues through monday.com - with every request tracked, assigned, and documented automatically for audit trail integrity.
Sync Jira, Zendesk, or FreshDesk with monday.com in minutes - existing tickets import automatically and new ones route directly to your boards from the moment you connect. Your IT team keeps using the tools they know; monday.com adds the coordination layer on top.
Triage Agent reads every ticket, assigns category and priority, and routes it to the right team member instantly. Internal Helpdesk Agent answers employee questions from your knowledge base before they become tickets - escalating only what needs a human, with full context already attached.
Real-time SLA dashboards show every ticket's status across every team and priority - with automated alerts before any ticket approaches breach and the AI Notetaker capturing incident reviews automatically so root cause documentation happens without a separate process.
Reads every incoming IT ticket, assigns category and priority, and routes it to the right team member automatically - so nothing waits in a queue for a human to sort.
Manages the full ticket lifecycle from intake to resolution - with automated status updates, escalation rules, and stakeholder notifications running without manual intervention.
Answers employee IT questions in plain language by pulling accurate responses from your knowledge base - and escalates to a human with full context.
Real-time SLA dashboards give every IT manager a live view of which tickets are on track, which are at risk, and which need immediate attention - with automated alerts.
Connect your existing knowledge base to the Internal Helpdesk Agent so employees get accurate, up-to-date answers instantly - and your IT team's institutional knowledge gets used automatically.
A branded portal where employees submit tickets, check resolution status, and get AI-powered answers - all without emailing IT directly, reducing inbound volume while giving employees a faster path to resolution.
AI Notetaker captures incident review meetings automatically - generating summaries, action items, and root cause documentation so your team leaves every post-incident review with a complete record.
Track hardware, software licenses, and IT assets on monday.com boards linked directly to related tickets and their owners - so asset records are always connected to the requests and incidents that affect them.
Purpose-built IT agents that triage tickets, answer helpdesk questions, and keep every SLA on track without manual routing.
Automate ticket routing, SLA alerts, and escalation sequences across your entire IT operation without writing code.
Your AI assistant that summarizes ticket queues, drafts incident updates, and surfaces IT board insights on demand.
Build custom IT portals, asset dashboards, and self-service request forms in minutes - no engineering resources required.
We replaced a 15-minute screening call with an AI agent that does it in 5 minutes.
It’s the first time we’ve seen a real AI solution that is actually useful.
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AI IT management software uses artificial intelligence to automate ticket triage, SLA tracking, and employee self-service - so IT teams spend less time on manual routing and more time resolving issues. monday.com adds an AI coordination layer above your existing ticketing tools, connecting requests, assets, SLA data, and incident records in one platform visible to your whole organization.
Yes - monday.com is designed to sit above your existing ticketing and IT systems, not replace them. It connects to your existing tools via native integrations and MCP, adding AI-powered triage, SLA coordination, self-service answers, and asset tracking on top of the system of record your IT team already uses. Your data stays where it is; monday.com adds the coordination layer your org has been missing.
monday.com integrates natively with Jira Cloud, Zendesk, FreshDesk, Intercom, Slack, Microsoft Teams, and Outlook - with 850+ integrations total and MCP support for Claude, ChatGPT, and Copilot. Your IT request data stays connected across every tool your team already uses.
monday.com is the only AI Work Platform where IT requests, SLA data, asset records, and incident documentation all live in one shared workspace alongside the rest of your organization's work. IT teams get automated triage, self-service deflection, and SLA visibility; the broader org gets a real-time view of IT status without sending a single email. G2 #1 ranking, Gartner Magic Quadrant Leader, and nearly 250,000+ customers make it the most trusted platform for teams that need IT coordination to scale.
monday.com offers a free plan with boards, multiple views, and core automations. Paid plans that unlock AI agents, advanced workflows, and enterprise security start at $9/mo per seat.
Yes, the monday.com app is available for download on iOS and Android app stores.
