monday.com gives your team AI-powered ticket triage, intelligent routing, and automated resolution - so every request is handled the moment it arrives, without manual overhead.
Trusted by over 60% of the Fortune 500
Classify every incoming ticket by type and priority automatically with AI, set SLAs, and route to the right owner.
AI agents match tickets against your knowledge base and auto-resolve standard requests - password resets, access provisioning, and FAQs - before a human ever has to touch them. Every resolved case feeds back into the system, so the knowledge base gets smarter over time.
Real-time dashboards show queue volume, SLA health, resolution velocity, and agent workload so leads always know where the team stands.
Every incoming request is automatically classified by type and priority the moment it arrives. AI agents set SLAs, match knowledge base articles, and resolve common requests directly - so your team never starts from zero. Tickets that require human judgment are escalated with full context already attached.
AI agents match tickets against your knowledge base and auto-resolve standard requests - password resets, access provisioning, and FAQs - before a human ever has to touch them. Every resolved case feeds back into the system, so the knowledge base gets smarter over time.
The SLA Monitoring Agent flags at-risk tickets before deadlines are missed and automatically escalates stalled or overdue items to the right owner. Approval Routing handles access requests, license approvals, and manager sign-offs following your approval policies - without anyone tracking status manually.
monday.com connects your AI workflow automation software to the tools every team runs on. With 850+ integrations - including Slack, Jira, Microsoft Teams, Google Calendar, GitHub, and Salesforce - and MCP support for Claude, ChatGPT, and Copilot, your portfolio data stays connected wherever your teams work.
monday agents classify incoming creative requests, route them to the right team member, and track status through approval - so marketing never loses a brief between tools or inboxes.
AI agents classify incoming issues by severity and link each one to the originating sprint item. Engineers work the issues that matter most - agents handle the classification and routing.
Every project request, change order, and escalation follows the same structured intake - classified, prioritized, and routed to the right team the moment it arrives.
The Intake and Triage Agent classifies every IT request, sets SLAs, matches knowledge base articles, and auto-resolves common requests - so your team handles only what genuinely requires human judgment.
Route leave requests, policy questions, and HR service requests through a structured intake that classifies, prioritizes, and routes automatically.
The Request Intaker validates incoming legal requests, catches duplicates, surfaces existing answers, and routes each one to the right counsel automatically - with full context already attached.
Describe your team ticket categories and routing logic to monday sidekick and it builds your intake board, SLA columns, and triage automations automatically. Connect your incoming channels and every request lands in a structured, classified record from the moment it arrives.
AI Agens classifies every ticket, matches knowledge base content, auto-resolves common requests, and escalates anything requiring human judgment - with full context already attached.
The SLA Monitoring Agent tracks every at-risk ticket and escalates stalled items automatically. Dashboards surface resolution velocity, queue health, and SLA compliance in real time. The Knowledge Agent improves your self-service layer with every resolved ticket.
Classifies every incoming ticket by type and priority instantly, sets SLAs, matches knowledge base articles, and auto-resolves common requests.
Reads every incoming request, categorizes it by type and urgency, and routes it to the right owner automatically
Flags at-risk tickets before SLA deadlines are missed and automatically escalates stalled or overdue items to the right owner.
Tracks open tickets that have gone quiet, sends automated follow-ups to requesters and assignees, and surfaces stalled cases.
Routes access requests, license approvals, and manager sign-offs automatically — following your governance policies.
See queue volume, SLA health, resolution velocity, and agent workload across your entire operation in one live view.
Automatically compiles ticket queue health, SLA performance, and resolution trends into structured reports on schedule.
Build multi-step ticket workflows without code - intake routing, escalation logic, notification rules, and resolution tracking.
AI agents that classify tickets, match knowledge base content, auto-resolve common requests, and escalate what needs human judgment.
No-code automation that routes tickets, triggers SLA alerts, and escalates overdue items - without manual configuration for every scenario.
Your built-in AI assistant that summarizes queue health, drafts knowledge base articles, and answers questions about any active ticket.
Build custom ticketing dashboards, SLA trackers, and incident response portals in minutes - without waiting for engineering support.
We replaced a 15-minute screening call with an AI agent that does it in 5 minutes.
It’s the first time we’ve seen a real AI solution that is actually useful.
Explore how AI-driven workflows streamline operations for faster execution, smarter decision-making, and higher productivity across teams.
Human resource management is the strategic process of hiring, developing, and retaining talent to drive business performance and employee success.
Onboarding process guide to help new hires succeed. Build a 30-60-90 day plan, reduce turnover, and scale onboarding across teams.
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AI agents handle the triage and resolution work that slows service teams down. On monday.com, the Intake and Triage agent classifies every ticket instantly, matches knowledge base content, and auto-resolves common requests.
Traditional help desk software routes tickets based on fixed rules a human writes. AI ticketing software reads the actual content of every request, classifies it intelligently, and acts on it - auto-resolving common requests, escalating complex ones, and improving the knowledge base from every resolved case.
Yes. monday.com connects IT, HR, legal, marketing, and operations ticket queues in one platform. Each team maintains its own workflows and SLA policies, while leadership gets a unified view of service health across the organization.
monday.com offers a free plan with no credit card required, paid AI features start at $9/mo per seat.
monday.com combines agentic triage, SLA monitoring, knowledge management, and approval routing in one platform that connects IT to the rest of the business. G2 #1 for ease of use, trusted by 250,000 teams including 60%+ of the Fortune 500.
Yes, the monday.com app is available for download on iOS and Android app stores.
