Feature Request Agent
I'll review incoming feature requests or support tickets and classify whether an existing capability already solves them.
About this agent
Many feature requests can already be solved by a capability that exists today, but nobody has time to check each one. This AI agent compares every request against your documentation and roadmap, then writes a conservative classification, matched capability, and explanation to the item.
What you get
Solvable or not classification for each request, delivered when a new request comes in or when you mention the agent.
Matched capability with a plain explanation of the fit, delivered when a new request comes in or when you mention the agent.
Update post summarizing the solution when one exists, delivered when a new request comes in or when you mention the agent.
How this agent works
- Reads every incoming request as it lands
The agent reviews each feature request or ticket to understand exactly what is being asked for, along with account context like requester goal and current workaround.
- Checks only your documentation and roadmap
It searches your product documentation and roadmap board for evidence the capability already exists, never the open web and never an invented feature.
- Classifies conservatively, defaulting to not solvable
It only marks a request as solvable when the documentation explicitly supports it. Anything unclear or unproven defaults to not solvable rather than a guess.
- Writes the verdict straight to the item
It updates the classification, matched capability, and explanation columns so anyone reviewing the item later sees the fit or the gap immediately.
- Posts a plain-language update when a fix exists
When a request is solvable, it posts an update explaining how the existing capability addresses it, citing the documentation or roadmap source behind the call.
Related agents
FAQs
The Feature Request Agent is an AI agent on monday.com that reviews incoming feature requests or support tickets and classifies whether an existing capability already solves them.
Yes — to get started, you'll connect this AI agent to your monday.com board, authorize the tools and integrations it needs, and customize its triggers and actions to match how your team works.
You control exactly how the Feature Request Agent behaves. You can configure it to wait for your approval before taking any action, or set it to execute automatically once you're confident in its behavior.
AI agents are available on paid monday.com plans. Each AI agent run consumes AI credits, which are included with paid plans and can be topped up as needed.
Automations follow fixed if/then rules. AI agents on monday.com can read context, make judgments, draft content, and handle multi-step work that doesn't follow a predictable pattern.
Yes. monday.com lets you create AI agents from scratch using the no-code agent builder — just describe what you want the agent to do, connect it to your boards and tools, and set its permissions.
monday.com AI agents work directly inside the platform where your team already operates — with full context across your boards, projects, and workflows.
- Always secure
- 24/7 active
- Full org context
