Voice of customer agent
I'll analyze customer feedback and identify your highest-priority product opportunities
About this agent
Product teams miss opportunities when customer feedback piles up without clear themes or priorities. This agent analyzes customer feedback and identifies your highest-priority product opportunities.
What you get
Weekly Slack summary of customer themes and sentiment trends, delivered every Monday morning.
Notable account list with renewal risk or expansion signals, delivered every Monday morning.
Threaded answers to customer questions, delivered when you mention the agent.
How this agent works
- Sweeps up a full week of conversations
Every Monday, the agent pulls all support tickets and calls, including monday notetaker transcripts, logged over the past week, along with volume and satisfaction figures.
- Groups signals into themes, not anecdotes
Conversations get clustered into recurring themes and classified as friction, opportunity, feature demand, or a sentiment shift, only once a pattern shows up across enough conversations.
- Ties themes back to real account stakes
Each theme gets matched to affected accounts by value, segment, and renewal date, so a friction point on a high value renewal stands out.
- Flags what's rising, new, or fading
This week's themes and volumes get compared against last week's, calling out shifts of more than 10 percent.
- Posts one scannable Monday morning summary
A single structured Slack post covers top themes, opportunities, friction, sentiment shifts, and notable accounts to watch.
- Stays on call for follow-up questions
Anyone on the team can ask a plain language question in the thread all week and get a data backed answer with supporting quotes.
Related agents
- Always secure
- 24/7 active
- Full org context
Connectors
