AI, at your service

Empower any team to deliver efficient service at scale with powerful AI.

What would you like to manage?

IT
support
Operations requests
Customer
support
HR
requests
Legal

inquiries
Procurement
requests
Marketing
requests
Finance
approvals
Other
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Effortless service excellence is here

Visibility

Gain clear service performance visibility and insights

Flexibility

Build and customize any service workflow in minutes

One platform

Unify ticketing, knowledge,
and operations on one platform

AI power

Automate ticket resolution and manual work with AI

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AI handles tickets,
your teams drive impact

AI service agent

The always-on
service expert

Resolve requests instantly with a built-in AI agent that delivers personalized, accurate solutions using ticket history and knowledge base.

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Auto-categorization

Sort and prioritize
tickets instantly

Instantly categorize tickets by type, urgency, sentiment, department and more for accuracy and consistency.

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Smart routing

Speed up
response time

Streamline ticket handling and reduce manual work with automatic assignment to relevant agent or team.

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AI suggestions

Solve any type of ticket with confidence

Empower your service teams to quickly solve any type of issue or request with AI suggestions and one-click replies.

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Service workflows

Frictionless from start to finish

Use a drag-and-drop workflow builder to automate any workflow, including replies, notifications, follow‑ups, actions, and approvals.

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Easily shape every aspect of service to your business needs

Customer portal

Your service portal,
your way

Enhance end-user experiences with a customized portal to submit requests, view ticket status, follow up, and access self-serve resources.

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Real-time service analytics

Proactive service,
powered by data

Customize dashboards to track service performance and company needs in real-time. Spot trends early and make data-driven decisions with confidence.

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Ticket boards and workflows

Connected teams, faster resolutions

Create tailored workspaces for every team while keeping them connected to eliminate bottlenecks, ensure seamless escalations, and drive faster resolutions.

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Easily shape every aspect of service to your business needs

Customer portal

Your service portal, your way

Enhance end-user experiences with a customized portal to submit requests, view ticket status, follow up, and access self-serve resources.

Get Started
Real-time service analytics

Proactive service, powered by data

Customize dashboards to track service performance and company needs in real-time. Spot trends early and make data-driven decisions with confidence.

Get Started
Ticket boards and workflows

Connected teams, faster resolutions

Create tailored workspaces for every team while keeping them connected to eliminate bottlenecks, ensure seamless communication, and drive faster resolutions.

Get Started

Holistic service management.
One shared platform.

Solve org-wide requests & issues
Turn tickets into projects
Manage assets, inventory, knowledge, employee directories, and more

Holistic service management.
One shared platform.

Solve org-wide requests & issues

Turn tickets into projects

Manage assets, inventory, knowledge, employee directories, and more

Integrate your support channels & business tools

Talk to an expert for enterprise service solutions

Unify and automate service operations across the organization for exceptional customer experiences - and benefit from:

  • Premium implementation
  • Enterprise-grade security
  • Advanced permissions
  • 24/7 premium support
Contact sales
"Our team LOVES the monday service platform and we’re already exploring how we could incorporate it for other departments, too. It has streamlined our workflow in a way that both our team and customers appreciate."
Andrew Marshall, VP Operations
Sewell Family of Companies
Backed by G2 customer reviews

Loved by teams and organizations

Work
together

Great work doesn’t happen alone. Let our experts show you how our product suite eliminates silos and unifies strategy.

Talk to sales
For projects, resources, & goals
For customer-facing teams
For development & product teams
For IT & support teams