Product Alignment Manager

The Product Alignment team has an opening! We are located in the Strategy & Operations Group in the CRO, and while our stakeholders are wide and varied, our main clients are our internal revenue generating teams.

Our team manages the Touch Feedback Engine, which includes all touch teams across the Customer Journey in the CRO. We also manage Tier 1 Escalations & Product related risks, specifically around New business deals, growth opportunities, Retention, and Churn.

Our team works to build and maintain Strategic Client relationships, processes & feedback frameworks that enable teams that manage our clients and teams that build our product to work & communicate better together. 

This gives our team a wide view across all groups that allows us to consistently deliver recommendations & solutions to both groups on how to better work together at scale, report as the Voice of Enterprise, and assist with the prioritization of items to our roadmap.

• Managing product-related risks and delivering insights
• Work closely with high touch teams in defining & qualifying deal commitment requests
• Creative problem solving & execution of mitigation plans that involve workarounds, Professional services, Enablement and other internal resources
• When product is identified as the right solution, Work closely with product teams to prioritize these requests & manage communication with client-facing teams
• Manage the strategic product calls process
• Streamline data from Sales & Partners to thoroughly understand blockers in the sales cycle, why we win and lose deals, and build the path to using those numbers to measure our progress towards our OKR KPIs
• Utilize AI tools to fuel our Insights from Sales to Product
• Work with Professional Services to build processes for enabling deals & managing their requests for product
• Touch feedback management & reporting

• 1+ Years of experience at Monday.com 
• You are a product expert with proven experience in supporting clients & finding workarounds and solutions
• Demonstrated ability to be data-driven, persistent, and patient when working with clients & internal stakeholders
• Excellent customer service skills with the ability to effectively communicate complex topics
• Experienced in working with different stakeholders and driving initiatives forward.
• Proven record of end-to-end executions on projects & strong project management skills
• Strong Ownership
• Empathy and patience
• Advanced organizational skills
• Strong conflict resolution skills
• Ability to remain calm and professional in stressful situations