Tech Touch CSM
Customer SuccessFullTime
About monday.com
monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.
The Tech CS team delivers strategic expertise to help customers grow, retain, and scale with monday.com. Our AI-driven infrastructure ensures we engage the right client at the right time for maximum impact.
As a Tech CSM, you’ll play a key role in this mission. Tech CSMs work across multiple customer motions, applying deep product knowledge and success strategies, whether in 1:1 engagements for high-impact goals or by running many programs to influence target segments.
We focus on supporting accounts without a dedicated CSM by partnering with Sales and leveraging best practices, high technology, and robust customer data to identify and deliver measurable value through more advanced use of monday.com.
We're redefining proactive customer engagement through a blend of AI-powered insights, human connection, and rapid consultation, and we're looking for curious, adaptable, and customer-obsessed individuals to help us lead the way.
Our team is growing, and we’re hiring a Tech CSM to support, retain, and grow customers by leading initiatives and collaborating with cross-functional stakeholders.
Part coach, consultant, and product expert, our Tech CSMs are passionate about helping customers enhance collaboration and drive long-term success with monday.com.
What you’ll do
Support Sales on-demand: Quickly respond to risk and growth opportunities identified by the ML retention engine or Sales partners.
Execute High-Impact Consultations: Build trust and deliver architectural solutions quickly, often within a few sessions, before moving to the next account.
Drive Proactive Engagement: Identify customer signals via data triggers and escalate strategic insights to Sales to prevent churn.
Achieve Business Goals: Define and help customers implement key business workflows in short, high-value engagements.
Engage at Key Touchpoints: Work 1:1 with targeted customers at critical lifecycle stages to ensure deep adoption and expansion.
Lead Digital Initiatives: Lead digital engagement such as CS Office Hours, webinars, or targeted scaled campaigns.
Standardise Knowledge: Contribute to team enablement by turning one-off solutions into repeatable playbooks, Loom videos, and scalable approaches.
Represent the Voice of the Customer: Use technical insights from high-volume interactions to influence the product development roadmap.
Partner with Sales: Act as a trusted advisor during key account touchpoints to ensure a seamless and high-value customer journey.
What we’re looking for
1-2+ years of B2B customer success, or customer-facing experience working with accounts of various sizes
Proven ability to switch context quickly and manage multiple accounts at different lifecycle stages simultaneously
Comfortable working in a fast-paced environment and delivering impact through short-term, high-value engagements
Strong collaboration skills and experience working cross-functionally, especially with Sales teams
Proactive mindset. Able to identify signals and initiate value-driven conversations quickly
Superb written and verbal communication skills
Positive attitude, solution-oriented, with strong self-management and organisational skills
Ability to take initiative and adapt
Fluent in English
Strong customer-facing and presentation skills
BA or BS degree
What monday.com can offer you:
Join a customer-obsessed team where transparency and ownership are how we actually operate — not just things we put on a wall.
Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide
Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people who build the product should share in its success
Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons — the industry moves quick and so do we
A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more
About monday.com
monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.
The Tech CS team delivers strategic expertise to help customers grow, retain, and scale with monday.com. Our AI-driven infrastructure ensures we engage the right client at the right time for maximum impact.
As a Tech CSM, you’ll play a key role in this mission. Tech CSMs work across multiple customer motions, applying deep product knowledge and success strategies, whether in 1:1 engagements for high-impact goals or by running many programs to influence target segments.
We focus on supporting accounts without a dedicated CSM by partnering with Sales and leveraging best practices, high technology, and robust customer data to identify and deliver measurable value through more advanced use of monday.com.
We're redefining proactive customer engagement through a blend of AI-powered insights, human connection, and rapid consultation, and we're looking for curious, adaptable, and customer-obsessed individuals to help us lead the way.
Our team is growing, and we’re hiring a Tech CSM to support, retain, and grow customers by leading initiatives and collaborating with cross-functional stakeholders.
Part coach, consultant, and product expert, our Tech CSMs are passionate about helping customers enhance collaboration and drive long-term success with monday.com.
What you’ll do
Support Sales on-demand: Quickly respond to risk and growth opportunities identified by the ML retention engine or Sales partners.
Execute High-Impact Consultations: Build trust and deliver architectural solutions quickly, often within a few sessions, before moving to the next account.
Drive Proactive Engagement: Identify customer signals via data triggers and escalate strategic insights to Sales to prevent churn.
Achieve Business Goals: Define and help customers implement key business workflows in short, high-value engagements.
Engage at Key Touchpoints: Work 1:1 with targeted customers at critical lifecycle stages to ensure deep adoption and expansion.
Lead Digital Initiatives: Lead digital engagement such as CS Office Hours, webinars, or targeted scaled campaigns.
Standardise Knowledge: Contribute to team enablement by turning one-off solutions into repeatable playbooks, Loom videos, and scalable approaches.
Represent the Voice of the Customer: Use technical insights from high-volume interactions to influence the product development roadmap.
Partner with Sales: Act as a trusted advisor during key account touchpoints to ensure a seamless and high-value customer journey.
What we’re looking for
1-2+ years of B2B customer success, or customer-facing experience working with accounts of various sizes
Proven ability to switch context quickly and manage multiple accounts at different lifecycle stages simultaneously
Comfortable working in a fast-paced environment and delivering impact through short-term, high-value engagements
Strong collaboration skills and experience working cross-functionally, especially with Sales teams
Proactive mindset. Able to identify signals and initiate value-driven conversations quickly
Superb written and verbal communication skills
Positive attitude, solution-oriented, with strong self-management and organisational skills
Ability to take initiative and adapt
Fluent in English
Strong customer-facing and presentation skills
BA or BS degree
What monday.com can offer you:
Join a customer-obsessed team where transparency and ownership are how we actually operate — not just things we put on a wall.
Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide
Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people who build the product should share in its success
Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons — the industry moves quick and so do we
A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more
We believe in equal opportunity.
At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind.
All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law.
If you need support or accommodation during the hiring process, we’re here to help.
At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind.
All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law.
If you need support or accommodation during the hiring process, we’re here to help.
Meet the Customer Success team
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
