David Hartshorne,B2B SaaS content marketing writer
David Hartshorne is an experienced writer and the owner of Azahar Media. A former global support and service delivery manager for enterprise software, he uses his subject-matter expertise to create authoritative, detailed, and actionable content for leading brands like Zapier and monday.com.
Posts by this author
![The best help desk software for 2025](https://res.cloudinary.com/monday-blogs/w_768,h_384,c_fit/fl_lossy,f_auto,q_auto/wp-blog/2024/12/Help-desk-software.png)
The best help desk software for 2025
Help desk software has become a vital tool for companies of all sizes, enabling them to streamline...
20 min read
![Mastering IT service management A comprehensive guide](https://res.cloudinary.com/monday-blogs/w_768,h_384,c_fit/fl_lossy,f_auto,q_auto/wp-blog/2024/12/IT-service-management.png)
Mastering IT service management: A comprehensive guide
Effective IT service management (ITSM) has become a crucial element for organizations striving to deliver...
15 min read
![The ultimate guide to PI planning](https://res.cloudinary.com/monday-blogs/w_768,h_384,c_fit/fl_lossy,f_auto,q_auto/wp-blog/2024/11/PI-planning.png)
The ultimate guide to PI planning
Program Increment (PI) Planning is a cadence-based event that aligns all Agile Release Train (ART) teams to...
15 min read
![The 10 best CRMs for consultants in 2024](https://res.cloudinary.com/monday-blogs/w_768,h_398,c_fit/fl_lossy,f_auto,q_auto/wp-blog/2024/07/CRM-for-consultants.png)
The 10 best CRMs for consultants in 2024
Consultants and consulting firms require customer relationship management (CRM) software to streamline their...
15 min read
![The 10 best Aha alternatives to consider 2024](https://res.cloudinary.com/monday-blogs/w_768,h_384,c_fit/fl_lossy,f_auto,q_auto/wp-blog/2024/04/Aha-competitors.png)
The 10 best Aha! alternatives to consider [2024]
Trusted by over 1 million product builders, Aha! is one of the most popular product development platforms....
14 min read
![How to measure and improve your customer satisfaction](https://res.cloudinary.com/monday-blogs/w_768,h_384,c_fit/fl_lossy,f_auto,q_auto/wp-blog/2023/12/customer-satisfaction.jpg)
How to measure and improve your customer satisfaction
Customer satisfaction measures how much your customers like your products or services. And in some cases, it...
10 min read
![Managing dependencies with leads and lags in project management](https://res.cloudinary.com/monday-blogs/w_768,h_384,c_fit/fl_lossy,f_auto,q_auto/wp-blog/2023/09/lead-vs-lag.jpg)
Managing dependencies with leads and lags in project...
Lead and lag are project management terms that describe the potential advance or delay of activities within a...
8 min read
![Top 10 Asana Alternatives Features Pricing 038 Reviews](https://res.cloudinary.com/monday-blogs/w_768,h_384,c_fit/fl_lossy,f_auto,q_auto/wp-blog/2023/07/asana-alternatives-1.png)
Top 10 Asana Alternatives (Features, Pricing &...
Asana is a popular task and project management software option for teams—but you might find that other...
27 min read
![Asana work management features pricing and alternatives](https://res.cloudinary.com/monday-blogs/w_768,h_384,c_fit/fl_lossy,f_auto,q_auto/wp-blog/2023/06/asana-work-management.jpg)
Asana work management: features, pricing, and...
Work management involves organizing, planning, prioritizing, and tracking tasks and projects to manage...
9 min read
![Discover 15 ways to reduce your email bounce rate and improve your email deliverability.](https://res.cloudinary.com/monday-blogs/w_768,h_511,c_fit/fl_lossy,f_auto,q_auto/wp-blog/2023/02/email-bounce-rate.jpg)
What is email bounce rate, and how do you reduce it?
Email is still one of the most effective ways for marketers to reach their audience – but only if they have...
12 min read
![Is a masters in project management worth it](https://res.cloudinary.com/monday-blogs/w_768,h_509,c_fit/fl_lossy,f_auto,q_auto/wp-blog/2023/02/masters-in-project-management.jpg)
Is a master’s in project management worth it?
Project managers are in high demand. Research by the Project Management Institute (PMI) indicates that...
9 min read
![Quickbase pricing review and alternatives](https://res.cloudinary.com/monday-blogs/w_768,h_576,c_fit/fl_lossy,f_auto,q_auto/wp-blog/2023/02/quickbase-pricing.jpg)
Quickbase pricing review and alternatives
If you’re looking for a cost-effective work management platform, chances are you’ve already searched for...
7 min read