Internal Helpdesk Agent

I'll log every employee question I see, research an answer from your internal knowledge base, and hand your helpdesk team a ready-to-send response.

Get Agent

About this agent

Employees ask the same questions constantly, but answers often arrive late since someone must find and research each request by hand. This agent logs every question with context and drafts a reply from your knowledge base for quick review.

What you get

Logged request record with full context, delivered as soon as a new question arrives.

Draft response for helpdesk review, delivered as soon as a new question arrives.

Live status updates as the conversation moves, delivered as soon as a new question arrives.

What this agent does

Watches every channel employees actually use

The agent monitors your designated Slack channel, labeled Gmail messages, and form submissions for new employee questions, so nothing has to be forwarded or flagged manually.

Sorts each question the moment it lands

It classifies every request as a how-to question, an issue report, a feature request, build help, or unclear, so the right person can prioritize it.

Logs full context to a shared board

Requester, category, source, date, and a short summary all land on the board via monday vibe, giving the helpdesk team one place to see everything in flight.

Drafts the answer before anyone asks

It researches your internal knowledge base and writes a clear, ready-to-review reply, so a helpdesk teammate only has to check and send it rather than start from scratch.

Keeps status current as the thread moves

As the helpdesk teammate responds and the requester replies back, it updates the status automatically, so the team always knows what still needs attention.