What are the best CRMs for e-commerce?

monday sales CRM, Hubspot, Zoho CRM, Salesforce Commerce Cloud, and Capsule

How important is a CRM in e-commerce?

Customer relationship management is a huge part of successful e-commerce businesses. Without analysis of customer behavior and activities geared towards nurturing client relationships, a business won't have a source of consistent income.

What are the best e-commerce CRMs for small businesses?

According to the website, Fit Small Business, the 9 best CRMs for small business include Zoho CRM Plus, Bitrix24, Capsule CRM, Agile CRM, BigCommerce, Freshmarketer, Metrilo, Quickbooks, and Copper CRM. monday sales CRM is suitable for any size team or organization.

E-commerce CRM for optimized sales

Integrate your favorite tools with our best-in-class CRM to attract and build relationships with your online customers.
Use our CRM for e-commerce across all functions:

Finance & budgetting

Marketing & creative

Operations

Product development

Customer experience

Customer onboarding

Team tasks & projects

Other

Customize our CRM for online growth and success at scale

Use your favorite apps in tangent with our features to create e-commerce wins

Outreach integrations

Drive sales with powerful, multichannel engagement

Mailchimp Send targeted email marketing campaigns

Hootsuite Streamline social media planning & publishing

Facebook Ads Collect your most important data, instantly

Emails & Activities

Get a 360-degree view of your customers and clients

Email tracking Get notified based on opens & replies

Activity management Know where every online customer interaction stands

Gmail & Outlook Sync your email to send & log messages directly from our e-commerce CRM

Dashboards & e-commerce reports

Monitor your performance at each step

Dashboards Track everything from sales, order quantities, and customer profiles

Sales forecasting Use your e-commerce CRM data to make predictions for each quarter

Target goals Use fun widgets to visually understanding your online store's progress to goals

"The platform has allowed me to grow my business process through one main hub… Client management, lead management, financial analysis…and so much more"
Zac G. | President, CEO |
"monday sales CRM has been the best choice…Allowing us to efficiently manage the relationship with hundreds of organizations through our first year"
Yair Cohen | Co-Founder & VP Product |
“We have eliminated the need to create monthly forecasting because data is now real-time and visual to all key stakeholders.”
Paul L. | Sales leader |

Start your 14-day free trial

Online business owners love our CRM

Get personal with customer segmentation

Use custom forms to collect customer profile information, then easily sort and sift through it on your board to create targeted e-commerce approaches.

Automate tedious, manual work

Reduce repetitive tasks like sending order status updates or creating invoices (Quickbooks!) with no-code automations, and use the time for important customer behavior research and execution.

Improve customer experience

Integrate with apps like Zendesk for client ticket management to increase response times or Stripe for a seamless payment experience. Create custom email templates for personalization.

Frequently Asked Questions

Questions?

What are the best CRMs for e-commerce?
monday sales CRM, Hubspot, Zoho CRM, Salesforce Commerce Cloud, and Capsule
How important is a CRM in e-commerce?
Customer relationship management is a huge part of successful e-commerce businesses. Without analysis of customer behavior and activities geared towards nurturing client relationships, a business won't have a source of consistent income.
What are the best e-commerce CRMs for small businesses?
According to the website, Fit Small Business, the 9 best CRMs for small business include Zoho CRM Plus, Bitrix24, Capsule CRM, Agile CRM, BigCommerce, Freshmarketer, Metrilo, Quickbooks, and Copper CRM. monday sales CRM is suitable for any size team or organization.