AI Strategy and Operations Lead - Customer Organization
Customer Success
We are looking for a strategic, execution-driven AI Strategy and Operations Lead to drive the CCO organization’s AI initiatives end-to-end. This role sits at the intersection of strategy, operations, go-to-market, and customer experience, turning AI vision into scalable execution.
This is a builder role: creating structure where none exists, identifying gaps, and driving impact in a fast-paced, evolving environment.
About The Role
We are looking for a strategic, execution-driven AI Strategy and Operations Lead to drive the CCO organization’s AI initiatives end-to-end. This role sits at the intersection of strategy, operations, go-to-market, and customer experience, turning AI vision into scalable execution.
This is a builder role: creating structure where none exists, identifying gaps, and driving impact in a fast-paced, evolving environment.
- Own and execute AI initiatives across the CCO organization - from strategy to rollout
- Translate company AI strategy into actionable plans across teams
- Support GTM strategy for AI offerings, including positioning, segmentation, and launch plans
- Design and optimize operational processes to support AI initiatives
- Analyze data, define KPIs, and track performance
- Partner cross-functionally (Product, Sales, Marketing, CCO) to ensure alignment and execution
- Lead internal and external communication around AI initiatives
What You’ll Do
- Build processes, frameworks, and motions from scratch
- Create clarity in ambiguous environments
- Identify and solve gaps quickly
- Manage multiple priorities with high efficiency
- Balance strategic thinking with hands-on execution
Your Experience & Skills
- Experience in operations, strategy, or program/project management
- Strong ability to translate strategy into execution
- Proven execution skills and ownership mindset
- Strong analytical and data-driven decision-making skills
- Experience working cross-functionally with multiple stakeholders
- High adaptability and ability to thrive in fast-paced environments
- Excellent interpersonal and influencing skills
Who You Are
A strategic operator and builder who thrives in ambiguity and drives impact through execution. You know how to align stakeholders, move fast, and turn vision into reality.
#LI-DNI
We believe in equal opportunity.
At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind.
All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law.
If you need support or accommodation during the hiring process, we’re here to help.
At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind.
All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law.
If you need support or accommodation during the hiring process, we’re here to help.
Meet the Customer Success team
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
