The Customer Success Manager position encompasses the vital responsibility of overseeing a portfolio of retail customers and ensuring their sustained success. Integral to this role is the adept utilisation of strategic consultation, business acumen, and portfolio management expertise to orchestrate and harmonise customer success initiatives within the organisational framework.
The ideal candidate for this role will demonstrate strategic insight and a proven track record of executing plans precisely, drawing upon their comprehensive knowledge of managing strategic customers.
The successful candidate will exhibit exceptional relational skills and be adept at fostering enduring customer relationships. They will serve as business partners, engaging in consultative dialogue to identify challenges and pain points, craft tailored solutions, and facilitate attaining customer objectives.
Furthermore, the candidate will demonstrate a commitment to data-driven decision-making, utilizing their analytical prowess to collect, discern, and interpret data. By incorporating data-driven insights into their project and program management strategies, they will optimize customer support initiatives, ensuring the delivery of unparalleled value and facilitating the achievement of optimal outcomes for both customers and the organization at large.
monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.