Senior Technical Product Manager - Observability

As a Senior Product Manager for Observability, you’ll own the tools and infrastructure that enable monday.com to detect, analyze, and resolve issues quickly — ensuring our platform remains reliable, performant, and transparent. You’ll drive strategy and execution across key observability domains such as monitoring, logging, distributed tracing, incident analysis, and service-level objectives (SLOs), reducing time-to-diagnosis and strengthening system stability at scale.

This is a highly technical, impactful role where you’ll set the vision, partner closely with engineering, and lead initiatives that give every product team at monday.com the insights and guardrails they need to build faster, safer, and with greater confidence.

• Set the vision & strategy for monday.com’s observability capabilities — spanning monitoring, logging, distributed tracing, and AI incident analysis — ensuring our systems are reliable, performant, and transparent.
• Shape and define monday.com's incident management process, fine tune it and own its user journey,
• Build and maintain an observability roadmap that balances immediate reliability needs with long-term scalability.
• Drive adoption of AI observability tools and best practices across all product and infrastructure teams, reducing mean time to detect (MTTD) and improving incident recovery (MTTR).
• Partner with Reliability and Infrastructure teams to establish best practices, runbooks, and automated policies that prevent and mitigate outages.
• Evaluate and introduce advanced practices like anomaly detection and automated root cause analysis to enhance resilience at scale.
• Collaborate cross-functionally with engineering, analysts, architecture, and leadership to define OKRs and deliver observability foundations that support monday.com’s next phase of growth.

• 5+ years of product management experience, including 3+ years leading technical or infrastructure-focused product areas in high-scale SaaS environments.
• Proven ability to build and scale observability platforms (key metrics, distributed tracing, incident management tooling).
• Technically fluent and empathetic: able to dive deep with engineers on monitoring pipelines while clearly explaining value and tradeoffs to executives.
• An impactful builder: you set a clear long-term vision for observability while delivering iterative improvements that show measurable impact.
• Data-driven decision maker: you rely on telemetry, metrics, and experimentation to guide priorities.
• Excellent communicator and influencer: trusted by engineers, cross-functional partners, and leadership alike.
• Comfortable with ambiguity, able to prioritize across multiple reliability and observability domains and set a clear vision for platform evolution.
• Background in Computer Science, Engineering, or related technical field strongly preferred.

This is a unique opportunity to shape monday.com’s observability foundations and ensure the reliability of a global platform used by hundreds of thousands of customers daily. You’ll take on some of the hardest challenges in SaaS — building scalable monitoring, logging, and tracing systems, reducing mean time to detect and resolve issues, and empowering engineering teams with the insights they need to deliver resilient services. Your work will directly impact hundreds of engineers inside monday.com and the stability experienced by millions of end users worldwide.