Program Manager - CX
Customer Experience
About The Role
As a CX Program Manager, you will be responsible for executing the CX roadmap. Your duties will include conducting ongoing roadmap analysis, identifying and mitigating risks, resolving bottlenecks and conflicts, raising flags as needed, and communicating status updates across the CX organization.
Key responsibilities include:
- Facilitating roadmap meetings and strategic discussions, ensuring accountability for decisions made.
- Leading and managing large-scale, complex cross-domain processes and operations that align with CX organizational objectives.
- Lead and manage the execution of multiple technological and business-focused projects from initiation to completion
- Define project scope, goals, and deliverables in collaboration with stakeholders, focusing on both business and technical requirements
Your Experience & Skills
- 5+ years of experience in leading cross-teams projects, programs and processes, technical and non-technical - Must
- Strong methodological thinking, and familiarity with program management best practices- Must
- Excellent communication and leadership skills, with a collaborative mindset
- Ability to operate in a fast-paced, dynamic environment
- Experience operating autonomously across multiple teams
- People person and a team player with a "can-do" attitude
- Strong sense of ownership and accountability, with a track record of delivering results
- Exceptional organizational skills with the ability to manage multiple tasks simultaneously
- Strong analytical and critical thinking skills, capable of quickly identifying and resolving project issues, making informed decisions, and adapting plans as necessary
- Comfort with navigating and leading through change
- PMP/B.Sc. in industrial engineering and management - High advantage
- Highly proficient in spoken and written English and Hebrew
We believe in equal opportunity.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
Meet the Customer Experience team
Customer Experience (CX) is the face of monday.com, cultivating trust with our customers and delivering innovative solutions with a smile. We embrace teamwork and ownership, using our creativity and knack for problem-solving to create exceptional experiences for every person we interact with.
