Implementation Consultant/Partner Project Manager - Japanese speaker
Customer Success
Our team is growing and we are looking for an Implementation Consultant/Partner Project Manager to join our Client Services team. You'll work closely with customers to implement monday.com to help their business needs and challenges.
There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.
As our demand for PS implementation and consultancy is growing, we need to build and maintain a strong, diverse and healthy regional service partners portfolio to support this growing demand, taking into account various products, industries, and vertical expertise. You’ll be working with our client-facing teams and partners on various PS projects and will be responsible for their success while tracking and monitoring the projects and measuring key project metrics.
To be successful in this role, you should have strong project management skills, a passion for partnerships and relationship building, mitigate risks associated with large-scale implementations and have the product knowledge to be our partner SME and trusted advisor.
About The Role
Our team is growing and we are looking for an Implementation Consultant/Partner Project Manager to join our Client Services team. You'll work closely with customers to implement monday.com to help their business needs and challenges.
There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.
As our demand for PS implementation and consultancy is growing, we need to build and maintain a strong, diverse and healthy regional service partners portfolio to support this growing demand, taking into account various products, industries, and vertical expertise. You’ll be working with our client-facing teams and partners on various PS projects and will be responsible for their success while tracking and monitoring the projects and measuring key project metrics.
To be successful in this role, you should have strong project management skills, a passion for partnerships and relationship building, mitigate risks associated with large-scale implementations and have the product knowledge to be our partner SME and trusted advisor.
- Take ownership of clients onboarding, implementation projects both delivered internally and oversight to partner delivered services
- Build strong relationships with our clients to understand their needs and ensure their success with monday.com
- Act as a project manager to ensure timelines are met
- Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
- Empower customers to connect their goals and challenges with the solution in monday.com
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
- Build, own, and execute client success and onboarding plans
- Spearhead internal cross-functional improvement projects
- Represent the voice of the customer and influence product development roadmap
- Assist partners in building and designing complex and customized technical solutions for monday customers specific needs.
- Assist in training and enable new service partners and facilitate knowledge transfer for existing service delivery partners
- Being an escalation point for partners and their clients throughout the PS project delivery process
Your Experience & Skills
- Native Japanese - Must!
- Fluent English - Must!
- 2-3 years of experience in B2B SaaS as technical Customer Success / Implementation Manager / Technical Project Manager / Technical Account Manager / Technological Consultant, specifically within onboarding and implementation of software.
- Experience in leading product implementation projects involving hands on implementation.
- Strong project management skills to keep projects on-track and manage unique flows.
- At least 2 years of experience implementing new technology for medium and large organizations.
- Strong problem solving skills
- Ability to clearly articulate technical topics to a non-technical audience
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
We believe in equal opportunity.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
Meet the Customer Success team
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
