IT Help Desk
Information Technology & DataFull-time
We are looking for an IT Help Desk who'll be helping our employees with their technology needs throughout their time at monday.com. This person will be a part of the global IT team, supporting 1,600+ internal users and responding to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT related tasks.
About The Role
We are looking for an IT Help Desk who'll be helping our employees with their technology needs throughout their time at monday.com. This person will be a part of the global IT team, supporting 1,600+ internal users and responding to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT related tasks.
- Provide 1st level support to all monday.com employees around the world.
- Respond to IT support tickets, troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remote within SLAs.
- Resolving emergency or unplanned support activities (fixing meeting room hardware, helping users with urgent laptop issues, etc.)
- Support internal users in order to solve problems related to their workstations.
- Provide basic network assistance LAN, Wireless, VPN.
- Configure, install and maintain all office technical equipment, including laptops, printers, monitors and other IT peripherals.
- Work with A/V conferencing systems to support internal/external meetings or company events as needed.
Your Experience & Skills
- 2+ years of experience working with IT systems, networks, and related technologies (macOS, Chrome, Google Workspace, Ticket management via Jira/Atlassian or similar, hardware experience)
- Excellent ability to install, administer and troubleshoot computer hardware, software
- Solid understanding of G-suite/Microsoft Office 365
- Experience with Okta
- Working knowledge of A/V conferencing systems (Zoom, Crestron)
- Customer service oriented, strong communication skills and ability to work in fact paced environment
- Excellent analytical and problem solving skills with attention to details
- Advanced troubleshooting and multi-tasking skills
- Knowledge in JAMF - advantage
- Exceptional organizational and time management skills
Please note this is a hybrid role based out of our NYC office and requires 4 days in office.
Visa sponsorship for this role is currently not available.
For New York City-based hires only: Compensation Range: $65,000 - $85,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
#LI-Hybrid
If you’re having trouble submitting this form, please send us an email with your CV and a link to the position at: jobs@monday.com
If you’re having trouble submitting this form, please send us an email with your CV and a link to the position at: jobs@monday.com
We believe in equal opportunity.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
Meet the Information Technology & Data team
The Information Systems and Data Organization aims to empower Monday's employees to perform at their best in their core professions.
Our team focuses on three main things - Support business processes effectively, support our information systems, ensure our technology infrastructure is optimized, and provide insights into our data in order to make informed decisions.
Our team focuses on three main things - Support business processes effectively, support our information systems, ensure our technology infrastructure is optimized, and provide insights into our data in order to make informed decisions.