Customer Success Manager
Customer Success
Our CS team is growing and we are looking for an experienced Enterprise Customer Success Manager to join us!
As a CSM for the Benelux region, you will be responsible for driving customer success and efficiency through strong relationship management and deep, hands-on knowledge of the platform. As part of our first local presence in Amsterdam, you will work closely with enterprise customers across the Netherlands, Belgium, and Luxembourg to translate complex business challenges into practical, AI-driven and automated solutions.
You will be responsible for learning the customers' pain points, helping them plan how monday.com can help them, building the workflows and dashboards, and rolling out business-critical, enterprise-grade solutions.
The ideal candidate for this role will possess a profound understanding of how project management processes are planned and executed within enterprise environments, and the ability to build and configure our product to solve real-world business problems.
In addition to their product proficiency, the successful candidate will have exceptional relationship skills, adept at fostering strong, lasting relationships with customer teams. They will serve as a trusted partner, engaging directly with users to identify their challenges, build tailored solutions, and drive the adoption of our platform to achieve their business goals.
Furthermore, the candidate will be committed to data-driven decision-making and the use of various AI tools to collect, analyze, and interpret data on platform usage and adoption.
About The Role
Our CS team is growing and we are looking for an experienced Enterprise Customer Success Manager to join us!
As a CSM for the Benelux region, you will be responsible for driving customer success and efficiency through strong relationship management and deep, hands-on knowledge of the platform. As part of our first local presence in Amsterdam, you will work closely with enterprise customers across the Netherlands, Belgium, and Luxembourg to translate complex business challenges into practical, AI-driven and automated solutions.
You will be responsible for learning the customers' pain points, helping them plan how monday.com can help them, building the workflows and dashboards, and rolling out business-critical, enterprise-grade solutions.
The ideal candidate for this role will possess a profound understanding of how project management processes are planned and executed within enterprise environments, and the ability to build and configure our product to solve real-world business problems.
In addition to their product proficiency, the successful candidate will have exceptional relationship skills, adept at fostering strong, lasting relationships with customer teams. They will serve as a trusted partner, engaging directly with users to identify their challenges, build tailored solutions, and drive the adoption of our platform to achieve their business goals.
Furthermore, the candidate will be committed to data-driven decision-making and the use of various AI tools to collect, analyze, and interpret data on platform usage and adoption.
As a CSM, you will be a product master, helping our customers build and optimize their workflows. You'll focus on the practical application of our platform, directly improving how our customers work every day. You'll have a strong impact on our customers' success by:
- Being a product expert: Master the technical aspects of our platform to help enterprise customers solve complex business cases by defining their unique setup with monday.com and ensuring there is a clear end-user training plan for those workflows
- Driving hands-on implementation: Work directly with customers to set up and deploy new use cases that solve their business challenges.
- Optimizing customer workflows: Help customers improve their existing processes on the platform to increase efficiency and drive adoption.
- Demonstrating value: Clearly articulate the value of new and existing use cases, connecting their benefits directly to the customer's business goals.
- Ensuring retention and renewals: Proactively manage your portfolio to ensure long-term customer satisfaction and successful renewals.
- Acting as the Voice of the Customer: Collect and share customer feedback with our product and engineering teams to help inform future product development.
- Proactively addressing risks: Identify and mitigate potential churn risks by ensuring customers are consistently deriving value from the platform and monitoring many data sources.
- Leveraging AI to maximize efficiency in the CSMs' work and for our customers' business processes.
Your Experience & Skills
- 3+ years of experience as a Customer Success Manager or a similar role at a SaaS company.
- Proven experience in a hands-on customer success role.
- Strong analytical skills with the ability to diagnose issues, interpret data, and provide solutions.
- A creative, self-starter mentality with the ability to manage initiatives independently in a fast-paced environment.
- Strong understanding of how Enterprise businesses operate
- Exceptional communication and interpersonal skills, with a talent for building strong relationships with a variety of stakeholders.
- Experience helping customers deploy and see the value of the products they have purchased.
- A passion for technology and AI and a proven ability to quickly learn and master new products.
- Experience with building and executing account plans to drive adoption and ensure long-term customer success.
- Experience working in a global team for an international company.
- Excellent written and verbal communication skills.
- Dutch fluency is preferred.
We believe in equal opportunity.
At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind.
All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law.
If you need support or accommodation during the hiring process, we’re here to help.
At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind.
All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law.
If you need support or accommodation during the hiring process, we’re here to help.
Meet the Customer Success team
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
