An intuitive service desk to manage requests, track progress, and keep operations running smoothly
Trusted by 250,000+ teams worldwide
AI service agent
Scale service management with an AI agent that instantly resolves common requests, using your knowledge base, past tickets, and organizational context
Auto-categorization
Categorize every ticket by type, urgency, and impact, so your team tackles the right requests first
Smart routing
Automatically route service requests based on team, topic, workload, urgency, and SLAs - reducing manual triage and ensuring every request reaches the most relevant, available owner.
AI suggestions
Give every service team AI-generated next steps and one-click responses based on request context and past resolutions - helping your organization resolve requests quickly, consistently, and with fewer manual touchpoints.
Service workflows
Use a drag-and-drop workflow builder to automate any service process - from approvals and escalations to notifications, follow-ups, task assignments, and more across every team.
“With AI auto-triaging 98% of tickets, we’re saving about five minutes per ticket resolution, and that adds up to more than 50 hours every month.”
“monday service provides clear insights into requests volume and types, response times, and trends - helping us continuously improve operations”
"Our team LOVES the monday service platform and we’re already exploring how we could incorporate it for other departments, too. It has streamlined our workflow in a way that both our team and customers appreciate."
Customize dashboards track HR service performance and company needs in real-time. Spot trends early and make data-driven decisions with confidence.
Questions? We’ve got answers
monday service is an AI-powered service management solution built on the monday.com platform. It helps teams manage requests and tickets end-to-end — from intake and triage to resolution and reporting — in one flexible, intuitive workspace.
Unlike rigid service desk tools, monday service is fast to set up, easy to customize, and built to adapt to how your teams actually work. It combines structured service workflows with the flexibility of the monday platform — so you get control and consistency without long implementations or heavy processes.
Teams across IT, HR, Operations, Facilities, Finance, Legal, Marketing, and other business functions use monday service to manage incoming requests at scale. Any team handling tickets, approvals, or service workflows can use it to standardize processes, reduce manual work, and improve response times.
Most teams can get up and running in days — not months. With ready-made workflows, simple configuration, and no-code customization, teams can start managing requests and seeing value almost immediately.
Yes. monday service is built for teams handling large and growing request volumes across multiple channels. Automation, AI-powered routing, and centralized visibility help teams stay responsive as demand scales.
AI in monday service helps automatically classify, prioritize, and route incoming requests, suggest responses, and guide agents through resolution. AI service agents can resolve repetitive requests using your knowledge base and past tickets — reducing manual work while keeping teams fully in control and informed.
monday service can support both internal and external service use cases, depending on how workflows are set up. Teams control who can submit requests, what information is collected, and how service processes are managed.
No. With the self-service portal, anyone can submit requests, track ticket status, and find answers — even without a monday account. Access, permissions, and visibility are fully controlled by your team.
