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Deliver exceptional IT at scale
AI work platform built for IT teams to manage service delivery, automate workflows, and resolve issues faster.
Trusted by over 250,000+ of customers worldwide
Turns incoming IT requests into tracked tickets — priority, assignee, SLA, and category set automatically. Flags blockers, duplicate requests, and detects incidents.
Monitor all open tickets, triage by priority, and resolve common requests without me.
Jordan
Request Intake & triage...
Your always-on IT team
From ticket to resolution, handled autonomously.
Every ticket is classified, prioritized, and routed the moment it arrives. The agent automatically sets SLAs, matches knowledge base articles, and resolves common requests directly- so your team never starts from zero.
Every article's health is continuously audited. Nora detects content gaps from ticket patterns and feeds real resolution data back to build a self-improving knowledge base — so your docs are always current.
Kai detects, classifies, and escalates incidents the moment they surface, routing to the on-call team with severity context already attached. Your team resolves. The agent tracks MTTR and ensures every post-mortem happens.
Where IT oversight meets autonomous execution
People and agents working as one team
IT staff and agents work in one shared space. Tickets, incidents, and knowledge management all live in the same workspace your team uses every day—no separate tools, no context switching.
AI your team will actually use
monday.com has always been the platform teams love to use. AI is embedded naturally—no new tools, no training overhead. Describe a workflow in plain language, and the agent sets itself up.
Connect IT to the rest of the business
With every department already working inside monday, IT agents see how tickets connect to projects, teams, and deadlines across the org, so they always have the full picture when prioritizing and routing.
A platform you can trust
Enterprise-grade security—SOC 2 Type 2, ISO 27001, GDPR, CCPA, zero data retention on Enterprise. Your data stays in your environment. Agents operate within the guardrails you define.
Connects to your stack. Acts where your work happens.
200+
What exceptional IT looks like in practice.
You're always in control
IT exists to govern operations- AI shouldn't bypass that. Agents are scoped, logged, and approval-aware so humans stay accountable for strategy and policy.
Explicit permissions
Define exactly which data the agent can access, and whether it has permission to edit, create, or only read information.
Full activity log
Track every agent action across your organization with a real-time log of what was done and when.
Human in the loop
Validate your agents’ actions before activating it with simulation mode.
Enterprise-grade security
Your data stays in your account. No third-party model training on your data.
Frequently Asked Questions
Yes — and that's one of its most cited advantages. monday.com is designed so that anyone from a marketing coordinator to an ops VP can log in, understand what's happening, and get work done without needing an admin to configure things for them. It consistently ranks highest on G2 for ease of use and adoption.
For most teams, yes. monday.com includes products for work management, CRM, software development, service management, and marketing campaigns — all on one platform. Teams typically consolidate 3–5 tools when they switch, which reduces cost and context-switching. It also integrates with the tools you want to keep: Slack, Salesforce, GitHub, Zoom, and more.
Absolutely. It's trusted by Coca-Cola, Canva, Lionsgate, and thousands of large organizations globally. monday.com is SOC 2 Type II certified, HIPAA compliant, ISO 27001 and 27018 certified, and GDPR ready. Enterprise plans include advanced SSO, role-based permissions, audit logs, and a dedicated customer success team.
No — and that's the point. monday.com has grown into a full Work OS: monday work management for projects, monday CRM for sales, monday dev for engineering, monday service for IT and support, and monday campaigns for marketing. One platform, every team.
That's the right question to ask — and the one monday.com is built to answer yes to. High adoption is monday.com's most consistent differentiator on review sites. The UX is intuitive enough that teams go from signup to productive in hours, not weeks. Most enterprise onboardings are complete within 2–5 days.
Much easier than you'd expect. monday.com has native import connectors for Asana, Jira, Trello, and more — tasks, assignees, and due dates transfer automatically. Most teams complete the move in a few days. Enterprise customers get a dedicated onboarding team to manage the entire transition.
The AI Work Platform your whole company will actually use.
