Introducing the best CRM for ecommerce to grow your business
Build the strongest relationship with your customers through our easy-to-use interface. Keep track of all customer data in one place to gain invaluable insights into purchasing habits and much more.
From product returns, customer inquiries, new product development projects or marketing campaigns, you can centralize everything with monday.com.
Do ecommerce businesses need a CRM?
Definitely. CRM is an essential part of an overall marketing strategy for your online store. Whether you’re a small business or a large one, a successful commerce CRM system can help you retain customers, drive lifetime value, and allow you to effectively stay in touch with your customer base through the following features:
Dashboards to visualize customer behavior and trends
allow you to visualize customer behavior and trends
Integrations for all of your ecommerce management tools to live in one place
Marketing automations to automatically follow-up with customers
Providing you with all the right tools you need to scale your business, monday.com is the best CRM for ecommerce
Our fully customizable platform lends to complete personalization, so you can create marketing and sales techniques tailored to your consumers. With monday.com you can easily store, access, and use customer data to amplify the value of every consumer interaction.
Customizations
Customize your CRM to work for you. Edit as many columns as you'd like to reflect contact information, purchasing behavior, and more. Whether you need low-stock alerts, customized order updates, or warehouse automated workflows — designing a work process that runs like clockwork has never been easier.
Contact management
Build cohesive pipeline management by keeping track of all your contacts in one place. Store all data about your customers lifecycle with your brand, and easily integrate this information with the rest of your workflow.
Personalization
Carry out swift email campaigns, customer support, and live chat communication while still retaining the necessary level of personalization. With monday.com, you can keep track of important customer data such as names and buying history – and use this to ensure personalized communication.
Automations
Automations are crucial to make sure you aren’t losing track of your customers and reaching out to them at the right times. Receive a notification through our AI powered software so you always know the best time to reach a customer.
Integrations
Connect monday.com with the tools you already use so you have everything in one workspace. Set up your integrations in just a few clicks. Choose from your favorite social media or CRM tools like Slack, Zoom, LinkedIn, Gmail, Zendesk and more. Even seamlessly integrate your favorite ecommerce platform like Shopify.
Dashboards
Track customer activity, product sales, and overall business performance at a glance with easy-to-understand visual metrics and reports.
Frequently asked questions
Ecommerce CRM software solutions are particularly focused on helping online stores with relevant features and suitable prices. They offer commerce-focused features and are often lightweight and friendlier to use.
The ecommerce supply chain is a sequence of processes, which include the production of raw materials, manufacturing of finished goods, warehouse management, inventory storage, order fulfillment, and shipping.
What is the best CRM for ecommerce?
Is ecommerce the same as CRM?
Is ecommerce a supply chain?
Maximize your client relationships
monday.com helps over 152K teams work without limits. Create a customized ecommerce CRM and connect with your customers like never before. If you aren’t already on one of our paid plans, start your free trial today.