Overview

Senior leaders have made up their minds about AI. In a survey of 1,701 directors and senior managers across seven countries, most said they use it daily, appreciate its value to their teams, and possess the skills to make it work. The challenge of AI adoption, however, sits one level up. A minority of those surveyed report working at organizations where AI actually is fully optimized and wired into a central operating system, and roughly half get through the week on a mix of sanctioned and unsanctioned tools. Individual skill is racing ahead of the company infrastructure and processes meant to support it.

That mismatch is the glare. AI shines so brightly that leaders are being forced to squint. As a result, the wider picture becomes harder to see.

Key Findings

Mandates are outrunning infrastructure.
72%

work at companies that mandate or strongly encourage AI use

29%

work at companies with a fully optimized, centralized AI infrastructure

Optimization is exciting, and demanding.
94%

say finding opportunities to optimize with AI is exciting

59%

say identifying and testing where AI adds value takes more effort than it saves

Skills are changing. Training is uneven.
85%

say a change in skills is required to be a good manager in the age of AI

65%

say they’ve received sufficient AI training from their company

Most are satisfied. Nearly 3 in 10 are working longer.
82%

are satisfied using AI in their job

29%

say AI has increased their working hours

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Inside, you’ll find:
  • The Three Glares hiding within AI confidence and four ways to overcome them
  • How leaders are rethinking promotions
  • The gender gap in AI confidence