Technical Business Operations Team Lead
Information Technology & DataFull-time
monday.com is looking for a Technical Business Operation Team Lead to join our growing Business Applications Group to improve our external client-facing processes and planning.
In this role, you will be responsible for leading a team focused on optimizing business processes, implementing technical solutions, and driving operational efficiency across the organization. You will collaborate closely with cross-functional teams to align business objectives with technology solutions, ensuring seamless integration and effective utilization of systems and processes.
We are looking for a candidate with proven experience in Sales / Customer Success / Business Operations experience, who is passionate about building and scaling an operation from the ground up and feels very comfortable working closely with developers and system implementors.
About The Role
monday.com is looking for a Technical Business Operation Team Lead to join our growing Business Applications Group to improve our external client-facing processes and planning.
In this role, you will be responsible for leading a team focused on optimizing business processes, implementing technical solutions, and driving operational efficiency across the organization. You will collaborate closely with cross-functional teams to align business objectives with technology solutions, ensuring seamless integration and effective utilization of systems and processes.
We are looking for a candidate with proven experience in Sales / Customer Success / Business Operations experience, who is passionate about building and scaling an operation from the ground up and feels very comfortable working closely with developers and system implementors.
- Lead and mentor a team of business operations managers.
- Provide guidance, coaching, and professional development opportunities to team members while fostering a collaborative and productive team environment.
- Analyze existing business processes and identify opportunities for improvement and automation.
- Collaborate closely with our incredible Business Applications teams as well as external vendors to configure, customize, and deploy software applications and systems.
- Be a trusted business partner to the business leadership.
- Design and implement scalable solutions to address operational challenges and optimize business performance.
- Lead the implementation and integration of technical solutions to support business operations.
- Manage projects related to business operations, from planning and requirements gathering to execution and deployment.
- Define project scope, objectives, and timelines, and ensure projects are delivered on schedule and within budget.
- Communicate project status, issues, and risks to stakeholders and leadership.
- Utilize data analytics to generate insights and provide recommendations based on it to improve business processes and operational efficiency.
Your Experience & Skills
- 3+ years of professional work experience in business operations, technical project management, revenue operations, sales operations or customer success operations at B2B SaaS company (preferable)
- Previous experience (at least 2 year) in a team leadership or management role.
- Previous experience as a Salesforce CRM Admin or Salesforce CRM Business Owner is a must
- Must be fluent in English (writing and speaking)
- Ability to drive multiple projects in a cross-functional environment while managing key stakeholder expectations and timelines
- Strong understanding of CRM best practices, workflows, and data management principles.
- Ability to problem-solve and use interpersonal skills to communicate solutions and influence outcomes
- Strong quantitative capabilities with a passion for numbers and analytics
- SQL knowledge - an advantage
- Strong relationship-building and communication skill set to effectively collaborate with various divisions in the organization
- Curious, independent, rigorous, and proactive kind of person
We believe in equal opportunity.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
Meet the Information Technology & Data team
The Information Systems and Data Organization aims to empower Monday's employees to perform at their best in their core professions.
Our team focuses on three main things - Support business processes effectively, support our information systems, ensure our technology infrastructure is optimized, and provide insights into our data in order to make informed decisions.
Our team focuses on three main things - Support business processes effectively, support our information systems, ensure our technology infrastructure is optimized, and provide insights into our data in order to make informed decisions.