Experienced Business Support
Information Technology & DataFull-time
The Experienced Business Support Representative is a pivotal member of the Data & Info Tech organizations and will operate as the main point of contact for our internal Client Facing teams.
They are responsible for resolving or elevating internal business systems and process tickets, as well as being a point of contact in the site, assisting and coaching their team members.
The Experienced Business Support Representative will work cross-functionally with Business Operations, Billing, Finance, as well as R&D to coordinate and drive the resolution of both technical and procedural issues. In addition, you will be continuously improving processes to minimize repeating issues.
About The Role
The Experienced Business Support Representative is a pivotal member of the Data & Info Tech organizations and will operate as the main point of contact for our internal Client Facing teams.
They are responsible for resolving or elevating internal business systems and process tickets, as well as being a point of contact in the site, assisting and coaching their team members.
The Experienced Business Support Representative will work cross-functionally with Business Operations, Billing, Finance, as well as R&D to coordinate and drive the resolution of both technical and procedural issues. In addition, you will be continuously improving processes to minimize repeating issues.
- Act as a primary point of contact to client facing teams, resolve/escalate tickets.
- Initiate and lead projects/initiatives driving process improvements.
- Resolve/elevate all internal system-related issues, such as Salesforce.
- Create processes/policies where applicable.
- Document and maintain all processes into the team’s KB.
- Have a great understanding of the organization, and direct requesters to the right resource as fast as possible.
Your Experience & Skills
- 3+ years of experience in technical support or a related role.
- Strong understanding of business support systems and processes (e.g. Salesforce).
- Proven experience in project management and process improvement
Skills:
- Strong problem-solving and analytical abilities.
- Proficiency in relevant technologies and tools (e.g., CRM systems, ticketing systems).
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
Preferred Qualifications:
- Experience in SaaS environments.
- Salesforce administration.
We believe in equal opportunity.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
Meet the Information Technology & Data team
The Information Systems and Data Organization aims to empower Monday's employees to perform at their best in their core professions.
Our team focuses on three main things - Support business processes effectively, support our information systems, ensure our technology infrastructure is optimized, and provide insights into our data in order to make informed decisions.
Our team focuses on three main things - Support business processes effectively, support our information systems, ensure our technology infrastructure is optimized, and provide insights into our data in order to make informed decisions.