Partner Success Manager- Marketplace
Partnerships
This role includes managing the relationship and growth with our most strategic marketplace partners. The Marketplace Partner Manager is responsible for the constant growth of their partners’ business on top of monday. Providing them with product and business insights.
About The Role
This role includes managing the relationship and growth with our most strategic marketplace partners. The Marketplace Partner Manager is responsible for the constant growth of their partners’ business on top of monday. Providing them with product and business insights.
Relationship Management
- Act as the primary point of contact for Gold Tier Partners, addressing their needs, inquiries, and concerns in a timely and professional manner
- Ensure partners reach their monthly and quarterly ARR goals
- Lead Monthly Business reviews with partners and QBRs with marketplace team
- Work closely with partners to understand their goals, challenges, and opportunities, and provide strategic guidance and support.
- Escalation of major partner support issues
Business Development
- Collaborate with different teams at monday.com such as the Channel Partner managers, Sales, Marketing and CS in order to increase partner growth
- Provide partners with app ideas (user requests, product gaps, top use cases)
- Be the link between the partners and monday’s product teams, provide roadmap insights and advocate for them internally
- Assist the marketplace product team with insights to influence the roadmap
- Find various solutions to help partners to grow
Performance Monitoring and Optimization
- Identify areas for improvement and work with partners to optimize app performance and user experience
- Track, report, and optimize the performance of the partner’s apps
- Track and ensure the marketplace Partner Program requirements and benefits
Your Experience & Skills
- Minimum 4 years experience in Customer success / Partner success roles - must
- Experience in working in Saas companies - must
- Knowledge in marketplace dynamics - advantage
- Tech savvy with product mindset
- Ability to take an entire project from A to Z
- Strong relationship-builder, initiator, and outstanding verbal and written communication skills - English and Hebrew
- Exceptional organizational and multitasking skills
- Team player with a super proactive approach
We believe in equal opportunity.
At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind.
All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law.
If you need support or accommodation during the hiring process, we’re here to help.
At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind.
All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law.
If you need support or accommodation during the hiring process, we’re here to help.
Meet the Partnerships team
The Partnerships team is centered around creating a vibrant, top-notch global partner ecosystem with the aim of contributing significantly to monday.com’s growth opportunities around the world. Our partnerships cover everything from channel partners (resellers and system integrators) and referrals, to tech and academic partnerships with a presence already in 50 different countries around the globe! We are independent, initiative-takers, macro-thinkers who thrive on building relationships and pursuing opportunities