Business Data Analyst
Customer Experience
monday.com is looking for an experienced and passionate business data analyst to join our Customer Experience organization. In this role, you will be a key-factor in leading the data strategy across various projects. Our team values are owning the outcome, focusing on driving impact, and putting our customer experience first.
This position offers an exciting opportunity to be a leader and influence the direction of impactful initiatives, while identifying and enhancing opportunities to improve the day-to-day operations of the CX Organization.
About The Role
monday.com is looking for an experienced and passionate business data analyst to join our Customer Experience organization. In this role, you will be a key-factor in leading the data strategy across various projects. Our team values are owning the outcome, focusing on driving impact, and putting our customer experience first.
This position offers an exciting opportunity to be a leader and influence the direction of impactful initiatives, while identifying and enhancing opportunities to improve the day-to-day operations of the CX Organization.
- Analyze complex data sets independently, identify key insights, and translate them into actionable recommendations.
- Create and maintain dashboards to track performance, monitor KPIs, and communicate insights to the team through occasional business reviews.
- Manage end-to-end projects by partnering with stakeholders to achieve our OKR goals. Drive experimentation by designing tests and analyzing the outcomes in order to make launch decisions.
- Assist operational teams with implementing advanced capabilities such as AI tools, work-force management tools, and much more.
- Plan, monitor and analyze AB tests for new features and capabilities.
- Collaborate with data engineers and BI developers to better log data and manage the accessibility of data tables.
Your Experience & Skills
- 3+ years of proven experience in a similar data analysis role
- Proficient level of SQL - Must
- Experience with BI tools (Tableau, Looker, etc.) - Must
- Exceptional data visualization skills
- Experience with statistical modeling and AB test methodologies
- Ability to tell the story and present the results in a clear and interesting way
- Fluent in English & comfortable communicating with stakeholders around the globe
- Quick learner who thrives in a high pace environment
- Excellent team player
- Strong attention to details
Advantages:
- Customer Experience Knowledge at SAAS companies
We believe in equal opportunity.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
Meet the Customer Experience team
Customer Experience (CX) is the face of monday.com, cultivating trust with our customers and delivering innovative solutions with a smile. We embrace teamwork and ownership, using our creativity and knack for problem-solving to create exceptional experiences for every person we interact with.
