Partner Success Manager
Partnerships
Our Partnerships Group is growing, and we are looking for a Partner Success Manager to join the team! This role is ideal for experienced Customer Success professionals looking to leverage their expertise in driving customer outcomes by enabling partners to excel. You’ll work closely with our business partners and their clients (both existing and new prospects) to ensure monday.com’s partners deliver the best value to their business needs and challenges.
This is a key position to help shape our Partnerships’ Customer Success strategy and Customer Excellence team.
In this role, you will build the foundations for our partner-focused customer success program, aligning proven CS practices with scalable, business-oriented solutions.
Please note that this role is on a hybrid model and will require 3 days in office out of São Paulo.
About The Role
Our Partnerships Group is growing, and we are looking for a Partner Success Manager to join the team! This role is ideal for experienced Customer Success professionals looking to leverage their expertise in driving customer outcomes by enabling partners to excel. You’ll work closely with our business partners and their clients (both existing and new prospects) to ensure monday.com’s partners deliver the best value to their business needs and challenges.
This is a key position to help shape our Partnerships’ Customer Success strategy and Customer Excellence team.
In this role, you will build the foundations for our partner-focused customer success program, aligning proven CS practices with scalable, business-oriented solutions.
Please note that this role is on a hybrid model and will require 3 days in office out of São Paulo.
- Work closely with the Partnerships and Customer Success teams to share portfolio insights of their partners.
- Directly collaborate with partners to enhance and align their customer success practices with best-in-class methodologies, ensuring optimal retention and satisfaction across their customer portfolios.
- Work closely with regional leaders, serving as the primary post-sale customer success expert in our partnership organization.
- Provide onboarding and training for new partners to ensure they’re able to help teams find value with monday.com.
- Develop and execute strategic plans with partners to drive customer outcomes, increase NDR, and scale client success initiatives.
- Forecast and track key account metrics.
- Prepare regular reports of progress and forecasts to internal and external stakeholders.
- Provide professional support to enhance customer-centric approaches across partner portfolios and deepen dedication to monday.com
Your Experience & Skills
- 3+ years of experience in Customer Success Management within a SaaS environment, driving measurable client outcomes and retention.
- Fluent in English & Portuguese.
- Experience working in business organizations, managing cross-functional stakeholders, and negotiating solutions.
- Familiarity in collaborating with developers, engineers, and product managers to meet customer requirements.
- Strong customer-facing and presentation skills with the ability to establish credibility with executives.
- Demonstrated success in developing scalable customer success strategies and working with client-facing teams to deliver impactful results.
- Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plan.
- Strong organizational and time-management skills.
- Analytical skills and passion toward technology.
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
We believe in equal opportunity.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
Meet the Partnerships team
The Partnerships team is centered around creating a vibrant, top-notch global partner ecosystem with the aim of contributing significantly to monday.com’s growth opportunities around the world. Our partnerships cover everything from channel partners (resellers and system integrators) and referrals, to tech and academic partnerships with a presence already in 50 different countries around the globe! We are independent, initiative-takers, macro-thinkers who thrive on building relationships and pursuing opportunities