AI Senior Product Manager (Service)
ProductFull-time
We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.
With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.
About The Role
We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.
With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.
As the AI Senior Product Manager , you will play a critical role in defining the vision and strategy for our AI-native monday Service product. You will lead the product strategy and execution, focusing on crafting intuitive, AI-driven experiences that simplify complex service workflows.
In this role you will:
- Define and lead the product vision and roadmap for the AI-native monday Service product, ensuring AI capabilities are scalable, high-quality, and impactful.
- Define quality standards and best practices for AI experiences within monday Service.
- Deeply understand the needs of service and support professionals through research and feedback to continuously identify opportunities for improvement and growth
- Own end-to-end product lifecycle: discovery, prioritization, roadmap, and execution.
- Collaborate with Growth and GTM (Go-to-Market) teams to drive adoption, monetization, and ARR through the AI-powered Service capabilities.
Your Experience & Skills
- 7+ years of experience in product management
- 2+ years of proven track record of building impactful AI-powered products (automation, ML, LLM, or similar).
- Strong technical understanding - comfortable partnering with engineering and data teams to build scalable AI solutions.
- Strategic thinker with strong product sense and business acumen.
- Proven track record of building user-centric products that simplify complex workflows.
- Comfortable in a fast-paced, dynamic environment with constant learning and adaptation.
- Experience with SaaS or consumer products
#LI-DNI
We believe in equal opportunity.
At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind.
All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law.
If you need support or accommodation during the hiring process, we’re here to help.
At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind.
All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law.
If you need support or accommodation during the hiring process, we’re here to help.
Meet the Product team
The Product Team is a group of innovative individuals who are passionate about building impactful, state-of-the art products and thrive in a hyper-growth and problem-solving environment. Our work not only shapes our entire platform, it also influences the day-to-day of more than 100,00 businesses (and counting) which rely on monday.com.