The Business Support Tech Lead is a pivotal member of the Data & Info Tech organizations and will operate as the main point of contact for our internal Client Facing teams.
They are responsible for resolving or elevating internal business systems and process tickets, as well as being a point of contact on the site, assisting and coaching their team members.
The Business Support Tech Lead will work cross-functionally with Business Operations, Billing, Finance, and R&D to coordinate and drive the resolution of technical and procedural issues. In addition, you will continuously improve processes to minimize repeating issues.
The Business Support Tech Lead is a pivotal member of the Data & Info Tech organizations and will operate as the main point of contact for our internal Client Facing teams.
They are responsible for resolving or elevating internal business systems and process tickets, as well as being a point of contact on the site, assisting and coaching their team members.
The Business Support Tech Lead will work cross-functionally with Business Operations, Billing, Finance, and R&D to coordinate and drive the resolution of technical and procedural issues. In addition, you will continuously improve processes to minimize repeating issues.
Skills:
Preferred Qualifications: