Renewal Manager
Customer SuccessFull-time
monday.com is looking for a talented Renewal Manager who will engage with our customers throughout the year to transact and maintain on-time renewals, cross-sell/upsell within customer base, and focus on customer retention.
You’ll be a key and valued member of our Customer Success team and join a global Renewals Team.
The Renewal Manager will be expected to drive continuous improvement of the playbooks and processes while collaborating with multiple teams in the organization.
About The Role
monday.com is looking for a talented Renewal Manager who will engage with our customers throughout the year to transact and maintain on-time renewals, cross-sell/upsell within customer base, and focus on customer retention.
You’ll be a key and valued member of our Customer Success team and join a global Renewals Team.
The Renewal Manager will be expected to drive continuous improvement of the playbooks and processes while collaborating with multiple teams in the organization.
- Drive and own the renewal processes in collaboration from reach out and negotiation to confirmation.
- Work closely with the Customer Success, Finance, and Sales teams to retain customer contracts, secure renewal and support the accounts’ growth.
- Negotiate renewal terms to align with the customer and the company goals
- Maintain a rolling 90-day renewal forecast by segment and/or territory
- Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
- Enhance the renewals process playbook to maximize account and ARR retention
- Handle escalations relating to contract questions, negotiations, and requests
- Identify Process gaps to improve efficiency
Your Experience & Skills
- A minimum of 2 years of B2B sales, account management or customer success experience
- Proven experience as the owner of the full renewal cycle, from identifying expansion opportunities to negotiation and contracting
- Effective communicator, strong interpersonal and collaboration skills
- Fluent in English - writing and spoken
- Motivated, driven and results-oriented
- Strong negotiation, presentation and closing skills
- Self-motivated, proactive, energetic team player
Experience within the following is an advantage:
- Experience in working closely with cross-functional teams (sales, finance, legal, cs) in order to reach primary goals
- Reporting a rolling 90-day renewal forecast by segment and/or territory
- Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
- Handling escalations relating to contract questions, negotiations, and requests
- Approaches work with empathy and a creative, problem-solving mindset
We believe in equal opportunity.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
Meet the Customer Success team
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
