Customer Experience Retention Specialist
Customer Experience
Be Part of Something Transformative
Are you ready to make a lasting impact on customer relationships? As a CX Retention Specialist, you’ll be part of a newly-formed global team that’s at the pinnacle of CX’s 2025 vision. This is your chance to combine proactive engagement, data-driven insights, and personalized strategies to help customers thrive while contributing to one of our most critical initiatives.
About The Role
Be Part of Something Transformative
Are you ready to make a lasting impact on customer relationships? As a CX Retention Specialist, you’ll be part of a newly-formed global team that’s at the pinnacle of CX’s 2025 vision. This is your chance to combine proactive engagement, data-driven insights, and personalized strategies to help customers thrive while contributing to one of our most critical initiatives.
What You’ll Do
- Drive Retention Initiatives: Actively engage with customers to help them achieve their goals and maximize the value they derive from monday.com.
- Leverage Insights: Use machine learning models, predictive analytics, and customer data to identify trends, opportunities, and risks that impact retention.
- Deliver Personalized Solutions: Design and execute custom training sessions, webinars, office hours, and demos tailored to customer needs.
- Collaborate Across Teams: Work closely with Customer Success Managers, Sales, and Product teams to align on strategies, share insights, and ensure a seamless customer journey.
- Be a Creative Problem Solver: Tackle challenges with innovative thinking and empathy, crafting long-term solutions that enhance customer success.
Your Experience & Skills
What We’re Looking For
- 2+ years of experience in a B2B customer success, retention, or account management role (preferred experience with SMB and mid-market customers).
- Strong ability to manage multiple accounts at various stages of the customer lifecycle.
- Comfort with using CRM tools and a data-driven approach to decision-making.
- Fluency in English is a must, with excellent communication skills (written and verbal) to connect with a global customer base.
- Creative mindset with proven problem-solving abilities in dynamic environments.
- Passion for continuous improvement and driving results in a fast-paced environment.
Why Join Us?
This is an exciting opportunity to help build and shape a new global team at in CX at monday.com. You’ll be part of a forward-thinking group that’s redefining how we approach customer engagement, driving innovation, and contributing directly to our 2025 vision. Together, we’ll set a new standard for excellence.
For Denver based hires only: Compensation Range: $73,000-$85,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of Denver may differ based on the cost of labor and such additional factors for such other locations
Please note that this role is on a hybrid model.
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
We believe in equal opportunity.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
Meet the Customer Experience team
Customer Experience (CX) is the face of monday.com, cultivating trust with our customers and delivering innovative solutions with a smile. We embrace teamwork and ownership, using our creativity and knack for problem-solving to create exceptional experiences for every person we interact with.
