Senior Technical Program Manager - Tech & AI, CCO
Customer Tech & AIFull-time
monday.com is looking for a Senior Technical Program Manager to join our growing Tech & AI team under the CCO organization. This role is ideal for someone with a strong technical foundation, sharp business acumen, and a passion for driving impact through cross-functional collaboration.
You’ll lead complex, high-impact technical projects with a customer-first mindset, ensuring successful execution from ideation to adoption. This is a strategic, senior role that requires both hands-on program management skills and the ability to connect the dots between technology, product, and business outcomes.
About The Role
monday.com is looking for a Senior Technical Program Manager to join our growing Tech & AI team under the CCO organization. This role is ideal for someone with a strong technical foundation, sharp business acumen, and a passion for driving impact through cross-functional collaboration.
You’ll lead complex, high-impact technical projects with a customer-first mindset, ensuring successful execution from ideation to adoption. This is a strategic, senior role that requires both hands-on program management skills and the ability to connect the dots between technology, product, and business outcomes.
- Lead technical, customer-oriented projects end-to-end – from concept and planning to execution, launch, and measurement.
- Drive alignment across multiple stakeholders, including R&D, Product, Data, Customer Success, and other cross-company teams.
- Translate business needs and customer pain points into actionable project plans and technical solutions.
- Build and manage structured project timelines, milestones, and success metrics - ensuring clarity and accountability.
- Anticipate risks and proactively remove roadblocks to maintain execution momentum.
- Continuously evaluate and improve operational processes to enable scalability and efficiency.
- Leverage data to monitor progress and impact, and promote informed decision-making.
Your Experience & Skills
- 6+ years of experience in leading technical programs or projects, ideally within a SaaS company or fast-paced tech environment.
- A proven track record of delivering cross-functional initiatives with both technical and business complexity.
- Strong understanding of engineering or product development processes - hands-on experience in those domains is a plus.
- Excellent communication and stakeholder management skills - able to connect effectively with technical and non-technical teams.
- A proactive, ownership-driven mindset with high attention to detail and ability to operate independently.
- A balance between strategic thinking and executional excellence.
- Experience working in matrix or global organizations - ability to navigate ambiguity and influence without authority.
- Fluent English (spoken and written) - a must.
Nice to have:
- Background in AI/Data-related initiatives.
- Experience working directly with Customer Success or support organizations.
- Familiarity with internal platform tools or customer engagement tech.
We believe in equal opportunity.
At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind.
All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law.
If you need support or accommodation during the hiring process, we’re here to help.
At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind.
All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law.
If you need support or accommodation during the hiring process, we’re here to help.
Meet the Customer Tech & AI team
The Costumer Technology & AI department within the CCO organization drives innovation and technological excellence with the customer at the center. The department defines the technical vision and roadmap, develops advanced AI-powered solutions, and ensures their seamless delivery across the organization. By providing strategic guidance and end-to-end technological support, the department enables all CCO teams to enhance customer experiences, operate more efficiently, and create meaningful business impact through cutting-edge technology and AI.