IT Help Desk
Information Technology & DataFull-time
monday.com is looking for an IT Help Desk as a part of the global IT team, supporting the Sydney office employees locally and a total of 2500+ internal users globally, providing technical assistance and support to monday.com employees regarding computers, hardware, software, and events on a global scale.
Take care of everything from configuration, to control and maintenance, troubleshooting, and monitoring, and maintaining an active inventory of all IT assets using the newest technology for device management services.
About The Role
monday.com is looking for an IT Help Desk as a part of the global IT team, supporting the Sydney office employees locally and a total of 2500+ internal users globally, providing technical assistance and support to monday.com employees regarding computers, hardware, software, and events on a global scale.
Take care of everything from configuration, to control and maintenance, troubleshooting, and monitoring, and maintaining an active inventory of all IT assets using the newest technology for device management services.
- Provide 1st level support to all monday.com employees around the world.
- Respond to IT support tickets, and troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remotely.
- Support internal users in order to solve problems related to their workstations.
- Willing to support internal users in order to solve problems related to their workstations.
- Configure, install, and maintain all office technical equipment, including laptops, printers, monitors, and other IT peripherals.
- Work with A/V conferencing systems to support internal/external meetings or company events as needed.
- Provide basic network assistance LAN, Wireless, and VPN.
Your Experience & Skills
- 2+ years of proven working experience in help desk and IT supporting 200+ users
- Excellent ability to install, administer and troubleshoot computer hardware, and software (Mac OS X- big advantage)
- Experience with G-suite / Microsoft Office 365
- Experience with Okta
- Customer service oriented, strong communication skills, and ability to thrive under pressure
- Excellent analytical and problem-solving skills with attention to details
- Advanced troubleshooting and multi-tasking skills
- Knowledge in JAMF - advantage
- Experience with video conference systems
- Excellent written and verbal communication skills in English
We believe in equal opportunity.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
Meet the Information Technology & Data team
The Information Systems and Data Organization aims to empower Monday's employees to perform at their best in their core professions.
Our team focuses on three main things - Support business processes effectively, support our information systems, ensure our technology infrastructure is optimized, and provide insights into our data in order to make informed decisions.
Our team focuses on three main things - Support business processes effectively, support our information systems, ensure our technology infrastructure is optimized, and provide insights into our data in order to make informed decisions.