Compare Salesforce and Zoho

Overview

👀 Overview

Customer sentiment

23293 reviews

2776 reviews

Entry price level

$25

Best for

Professional Services

Manufacturing

Enterprise

Computer Software

IT Services

SMBs

🏆 Ratings

Platform Customization

87%

90%

Dashboards

90%

80%

Ease of Use

75%

82%

Quality of Support

65%

68%

Workflow Capability

82%

83%

📣 User Sentiment

😊 The Good

Verified User

The implementation was smooth, and the onboarding resources (documentation, tutorials and support articles) were incredibly helpful. We were able to integrate it with our existing systems for revenue recognition and it has improved collaboration across teams. Further, the customization options allow us to tailor the platform to our specific needs.

G2 user (May 2025)

I love Zoho CRM’s robust automation features, which streamline repetitive tasks like lead follow-ups and workflow management, saving me tons of time. The AI assistant, Zia, is a standout, offering predictive insights and anomaly detection that help me prioritize high-potential leads. Its seamless integration with over 1,000 apps, including Google Workspace and Mailchimp, makes it incredibly versatile. Plus, the customizable dashboards and advanced analytics provide real-time insights that drive smarter decisions.

☹️ The Bad

Verified User

The extensive range of features were initially overwhelming, resulting in a steep learning curve that requires time and training. We had to hire specialist resources to get the full value of the platform.

G2 user (April 2025)

I find Zoho CRM’s interface a bit cluttered and outdated, which can make navigation feel clunky, especially for new users. The design lacks the sleek, modern look of competitors like Salesforce, and finding specific features often requires extra clicks. While it’s functional, the user experience could be more intuitive and visually appealing. A streamlined, updated UI would greatly improve my workflow.

🛠️ Features

Reporting

Dashboards

Workflows

Integrations

Access Management

Account Management

Lead Management

Opportunity Management

Activity Management

Project Management

💰 Pricing

Pro-level pricing

$100

Seats / annually

$17

Seats / annually

Min seats

Free trial

Free trial is unavailable

Free trial is available

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This page was generated using AI (powered by Perplexity) and is intended for informational purposes only.Comparisons may not reflect the most current features, pricing, or product details. monday.com does not endorseor guarantee any third party products or services mentioned. Always verify information directly with eachprovider before making a decision.

Overview

👀 Overview

Customer sentiment

967 reviews

Entry price level

$12

Best for

Manufacturing

Financial services

Enterprise

🏆 Ratings

Platform Customization

90%

Dashboards

93%

Ease of Use

92%

Quality of Support

93%

Workflow Capability

91%

📣 User Sentiment

😊 The Good

Marketing Team Member

Monday has been a great tool for the marketing team at my company. We are able to better manage our weekly 1:1 meetings, and everyone can set up their boards to track progress in real time.

☹️ The Bad

Executive

Private boards—especially for executive-level visibility—require an upgrade, which feels like a basic feature that should be standard. There are also limits on the number of CRM boards.

🛠️ Features

Reporting

Dashboards

Workflows

Integrations

Access Management

Account Management

Lead Management

Opportunity Management

Activity Management

Project Management

Knowledge Base