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Common CRM problems in Glass and Ceramics and Concrete

Why most CRMs
don't work for
Glass and Ceramics and Concrete

Most CRMs are too rigid and lack the automation, customization, and compliance support needed for the complex, non-linear, and highly regulated workflows common in glass, ceramics, and concrete manufacturing.

Illustration showing common CRM problems and frustrations

Common frustrations seen across the Glass and Ceramics and Concrete field

"We can’t tailor the system to fit our specialized production processes."

"It doesn’t handle our multi-step approval and compliance requirements."

"The workflow is too linear for our custom project schedules."

"We need more automation for repetitive, regulated tasks but the CRM can’t deliver."

Monday.com CRM solution for Glass and Ceramics and Concrete

So, What makes monday CRM
perfect for Glass and Ceramics and Concrete?

Centralized Project Management

Easily track every project stage, client, and job detail in one unified workspace.

Mobile Access for On-the-Go Teams

Stay connected and update projects from the field or office with monday's powerful mobile app.

Customizable for Unique Workflows

Tailor pipelines, forms, and boards to perfectly fit your industry’s specific needs and processes.

Document and Communication Tracking

Attach files, track client conversations, and manage quotes and invoices seamlessly in one place.

Use cases for Glass and Ceramics and Concrete

Key use cases

Teams in the glass, ceramics, and concrete industry use monday CRM to streamline project workflows, enhance collaboration, and improve customer and supplier management for greater efficiency.

📋

Project Tracking

Monitor production, installation, and delivery timelines with Gantt charts to avoid project delays and ensure smooth operations.

🤝

Client Relationship Management

Centralize customer data, track communications, and nurture client relationships to boost satisfaction and loyalty.

📁

Document & Compliance Management

Store permits, certifications, and important documents securely, ensuring easy access and compliance with industry regulations.

🔗

Supplier & Subcontractor Coordination

Coordinate with suppliers and subcontractors through shared boards and real-time updates to prevent bottlenecks and miscommunications.

📊

Sales Pipeline Management

Track leads, manage opportunities, and monitor sales progress for glass, ceramics, and concrete projects to increase conversion rates.

💬

Team Collaboration

Facilitate communication between office staff and on-site teams with mobile access and live updates, ensuring everyone stays aligned.

Integrations and FAQ

Everything
integrated

Frequently
asked
questions

monday CRM centralizes all customer and project information in one place, making it easy to track leads, sales stages, and ongoing project progress tailored to your industry needs.

Yes, monday CRM offers a mobile app that allows your team to update boards, add notes, and access customer data on the go from any location.

monday CRM includes shared email templates, a shared inbox, and automated email campaigns to streamline client communication and keep follow-ups on track.

Absolutely, you can tailor sales pipelines, workflows, and processes using monday CRM’s easy-to-use templates or by creating your own to perfectly suit your industry’s sales cycles.

The platform offers tools to manage and merge duplicate entries, ensuring your customer data stays clean and accurate.

Yes, monday CRM allows you to generate and manage quotes and invoices directly within the platform, streamlining your sales and billing process.

monday CRM features customizable item creation forms with required fields, so adding new contacts or leads is quick and consistent without missing key info.

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