Last Updated: May 31, 2021

Partner Data Processing Addendum

Last Updated: May 31, 2021

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This Partner Data Processing Addendum (“Addendum” or “DPA”) forms part of the partnership agreement (“Agreement”) entered between you, monday.com Partner (collectively, referred to herein as “you”, “your” or “Partner”), and monday.com, as applicable (“Agreement”) (e.g., as applicable your reseller agreement, strategic partner agreement, referral agreement etc.). This Addendum is hereby entered into by and between you, acting on your own behalf and as agent for each Partner Affiliate, and monday.com Ltd. (“monday.com”, “us”, “we” or “our”), acting on our own behalf and as agent for each monday.com Affiliate.

By engaging with monday.com in the framework of the Agreement, Partner accepts this DPA and you represent and warrant that you have full authority to bind the Partner to this DPA. In consideration of the mutual obligations set out herein, the parties hereby agree that the Agreement and conditions set out below shall be added as an Addendum integral to the Agreement.

In the event of any conflict between certain provisions of this DPA and the provisions of the Agreement, the provisions of this DPA shall prevail over the conflicting provisions of the Agreement solely with respect to the Processing of Personal Data. 

1. DEFINITIONS: 

In addition to capitalized terms defined elsewhere in this DPA, the following terms shall have the meanings set forth opposite each one of them:

“Affiliate” 

means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control”,” for the purposes of this definition, means direct or indirect ownership or control of more than at least 50%.

“Applicable Law(s)”

means all applicable data protection, privacy and electronic marketing legislation, including (as applicable) the GDPR, UK’s Data Protection Act 2018 and Privacy and Electronic Communications (EC Directive) Regulations 2003, the Israeli Protection of Privacy Law 5471-1981, CCPA and any regulations promulgated thereunder, as well as any equivalent laws anywhere in the world, to the extent any such laws apply to Personal Data to be processed hereunder by Partner.

“CCPA” 

means the California Consumer Privacy Act of 2018, Cal. Civ. Code §§ 1798.100 et. seq.

The terms “Commission”, “Data Subject”, “Member State”, “Personal Data Breach”, “Process/Processing”, “Controller”, “Processor” and “Supervisory Authority” 

shall have the same meaning as in the GDPR. The terms “Business”, “Business Purpose”, “Consumer” and “Service Provider” shall have the same meaning as in the CCPA. 

“GDPR” 

means EU General Data Protection Regulation 2016/679 and any subsequent amendments, replacements or supplements.

“Personal Data” 

means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, to or with an identified or identifiable natural person , which is processed by Partner solely on behalf of monday.com pursuant to or in connection with the Partner Services.

“Standard Contractual Clauses” 

means the standard contractual clauses for the transfer of personal data to processors or sub-processors established in third countries, as adopted by the European Commission from time to time under Directive 95/46/EC or the GDPR, as applicable, and all related annexes and appendices, which together form an integral part of this DPA and are attached as Annex 2 hereto, as may be updated from time to time. 

Sub-Processor

means any third party engaged directly by the Partner to Process any Personal Data pursuant to or in connection with the Partner Services. The term shall not include employees or contractors of Partner.

Partner Services

means any services provided by Partner to monday.com, pursuant to an agreement, purchase order, license or subscription. 

 

2. SCOPE OF PROCESSING 

2.1 Partner shall Process Personal Data as described in Annex 1 (Details of Processing of Personal Data) attached hereto. 

2.2 Partner shall Process Personal Data as a Processor or Sub-processor acting on behalf of monday.com, as the Controller or Processor of such Personal Data, as applicable. For the purposes of the CCPA (and to the extent applicable), Partner is the “Service Provider of monday.com, and monday.com is either a “Service Provider” or a Business, as applicable. 

2.3 monday.com hereby instructs Partner to Process Personal Data only for the limited purposes of providing Partner Services and solely for the benefit of monday.com. 

2.4 Partner shall only Process the Personal Data in accordance with (i) the terms of this DPA, (ii) the Agreement, (iii) solely on monday.com’s documented instructions, unless Processing is required by Applicable Laws (in which case, Partner must inform monday.com in advance of such requirement, unless prohibited to do so by law), and (iv) in compliance with all Applicable Laws.

2.5 Partner shall notify monday.com without undue delay if Partner determines that it can no longer meet monday.com’s instructions or its obligations under this DPA.

 

3. SUB-PROCESSING

3.1 Partner shall not subcontract any Processing of Personal Data to any third party without prior written consent of monday.com regarding each such subcontracting activity and third party. Notwithstanding the foregoing, monday.com authorizes Partner to engage Sub-processors for the limited purposes of Processing Personal Data as strictly necessary for the fulfillment of Partner’s obligations under the Agreement, provided that Partner:

3.1.1 Provides to monday.com at least thirty (30) days prior written notice of its intention to engage or replace a Sub-processor. Such notice shall be sent to dpo@monday.com, and must include at least: (i) the name of the Sub-processor; (ii) the type of Personal Data Processed by such Sub-processor and for which purposes; (iii) description of the data subjects whose Personal Data shall be Processed by such Sub-processor, and (iv) location of the Data Processing performed by such Sub-processor;

3.1.2 Conducts the level of due diligence necessary to ensure that such Sub-processor is capable of meeting the requirements of this DPA and any Applicable Laws; and

3.1.3. Ensures that the arrangement between the Partner and the Sub-processor is governed by a written contract binding on the Sub-processor, which (i) requires the Sub-processor to Process Personal Data in accordance with this DPA or standards that are no less onerous than this DPA; and (ii) includes and relies on the Standard Contractual Clauses, which shall form part of the contract between Partner and its Sub-processors and shall be binding on both Partner and its Sub-processor, to the extent that any Personal Data may be Processed by such Sub-processor outside of the EEA.

3.2 monday.com may object to the engagement of any Sub-processor on any privacy, data protection or security grounds. In such case, the Partner shall not engage a Sub-processor for the provision of Partner Services to monday.com, or monday.com may terminate or suspend the Agreement, with immediate effect and without penalty.

3.3 Partner shall remain fully liable to monday.com at all times for the performance of any of its Sub-processors’ obligations and its Processing activities relating to Personal Data.

4. PARTNER PERSONNEL

4.1 To the extent permissible under applicable law, Partner shall conduct an appropriate background investigation of all employees or contractors of the Partner and who may have access to Personal Data (“Partner Personnel”), prior to allowing them such access. If the background investigation reveals that the Partner Personnel are not suited to access Personal Data, then Partner shall not provide the Partner Personnel with access to Personal Data.

4.2 Partner shall ensure that all Partner Personnel: (i) has such access only as necessary for the purposes of providing monday.com with the Partner Services and complying with Applicable Laws; (ii) is contractually bound to confidentiality requirements no less onerous than this DPA; (iii) is provided with appropriate privacy and security training; (iv) is informed of the confidential nature of Personal Data, and required to keep it confidential; and (v) is aware of the Partner’s duties and obligations under this DPA.

 

5. SECURITY

5.1 Partner represents and warrants that it has implemented and will maintain all appropriate technical, physical and organisational measures to protect the Personal Data  against accidental or unlawful or accidental loss, alteration, destruction, unauthorized disclosure or access and, in particular, where the processing involves the transmission of data over a network, against all anticipated unlawful forms of processing. 

5.2 Having regard to the state of the art and cost of their implementation, Partner agrees and warrants that such measures shall ensure a level of security appropriate to the risks presented by the Processing (including the risks of a Personal Data Breach), and the nature of Personal Data to be protected, and without limitation shall ensure that such measures include:

5.2.1 The pseudonymization and/or encryption of Personal Data, in transit and at rest;

5.2.2 The ability to ensure the on-going confidentiality, integrity, availability, and resilience of Processing systems and services;

5.2.3 The ability to restore the availability and access to Personal Data in a timely manner in the event of a physical or technical incident; and

5.2.4 A process for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the Processing. 

5.3 The Partner shall keep records of its Processing activities performed on behalf of monday.com, which shall include at least: 

5.3.1 The details of the Partner as Personal Data Processor, any representatives, Sub-processors, data protection officers and Partner Personnel having access to Personal Data;

5.3.2 The categories of Processing activities performed;

Information regarding Cross-Border Data Transfers (as further specified in Section 11 of this DPA), if any; and

5.3.3 Description of the technical and organizational security measures implemented in respect of the Processed Personal Data.

5.4 Without derogating form monday.com’s Audit Rights under Section 10, monday.com reserves the rights to inspect the records maintained by the Partner under this Section 5 at any time.

 

6. DATA SUBJECT RIGHTS

6.1 Partner shall reasonably assist monday.com in responding to requests to exercise Data Subject rights or Consumer rights (including any complaints regarding the Processing of Personal Data) under Applicable Laws, including, without limitation, EU Data Protection Laws and the CCPA (“Data Subject Request(s)”).

6.2 Partner shall:

6.2.1 Promptly notify monday.com if it receives a Data Subject Request in respect of Personal Data;

6.2.2 Provide full cooperation and assistance in relation to any Data Subject Request;

6.2.3 Ensure that it does not respond to Data Subject Requests except on the documented instructions of monday.com or as strictly required by Applicable Laws to which the Partner is subject; and

6.2.4 Maintain electronic records of Data Subject Requests (under Applicable Laws).

7. LEGAL DISCLOSURE AND PERSONAL DATA BREACH

7.1 Partner shall notify monday.com within 24 hours of Partner becoming aware of:

7.1.1 any request for disclosure of Personal Data by a Supervisory Authority and/or any other law enforcement authority or court unless prohibited under criminal law specifically requiring Partner to preserve the confidentiality of a law enforcement investigation against monday.com;

7.1.2 any Personal Data Breach reasonably suspected or known to be affecting Personal Data. Partner shall provide monday.com with sufficient information to allow monday.com to meet any obligations to report or inform Data Subjects or data protection authorities of the Personal Data Breach under the Applicable Laws. Other than as required by law, Partner shall not make any public statements or other disclosures about a Personal Data Breach affecting Personal Data without monday.com’s prior written consent, which may be provided, at monday.com’s discretion, on a case by case basis.

7.2 Partner shall provide monday.com with the following details, as possible:

7.2.1 The nature of the Personal Data Breach, including the categories of Data Subjects concerned and the categories of Personal Data and data records concerned;

7.2.2 The measures proposed or taken by Partner in cooperation with monday.com to address the Personal Data Breach; and

7.2.3 The measures monday.com could take to mitigate the possible adverse effects of the Personal Data Breach.

7.3 Partner shall take any actions necessary to investigate any suspected or actual Personal Data Breach and mitigate any related damages.

7.4 Partner shall fully cooperate with monday.com and take such steps as are directed by monday.com to assist in the investigation, mitigation, and remediation of each such Personal Data Breach. 

 

8. DELETION OR RETURN OF PERSONAL DATA

8.1 Upon expiration or termination of the provision of Partner Services, Partner shall, at monday.com’s choice, promptly delete or return all copies of Personal Data in its and/or any of its Sub-processors’ possession or control, except as required to be retained in accordance with Applicable Laws. In such a case, Partner warrants that it will guarantee the confidentiality of Personal Data and will not actively process Personal Data anymore, and will guarantee the return and/or destruction of the Personal Data as requested by monday.com when the legal obligation to not return or destroy the information is no longer in effect. 

8.2 Upon monday.com’s prior written request, the Partner’s Chief Privacy Officer or equivalent shall provide written certification to monday.com that Partner has fully complied with this section.

 

9. PROVISION OF INFORMATION AND ASSISTANCE

Partner shall cooperate and reasonably assist monday.com with any data protection impact assessments, prior consultations regarding relevant competent data protection authorities and with any other assistance related to compliance with monday.com’s obligations pursuant the GDPR , CCPA and other Applicable Laws. The scope of such assistance shall be limited to the Processing of the Personal Data by the Partner. 

 

10. AUDIT RIGHTS 

10.1 Partner shall promptly make available to monday.com, upon written request, all information necessary to demonstrate compliance with this DPA and with any Applicable Laws, including industry-standard third-party audit certifications.

10.2 Partner shall allow for and contribute to audits, including inspections, by monday.com and/or an auditor mandated by monday.com. In any event, a third-party auditor shall be subject to confidentiality obligations. Partner may object to the selection of the auditor if it reasonably believes that the auditor does not guarantee confidentiality, security or otherwise puts at risk the Partner’s business.

 

11. CROSS-BORDER DATA TRANSFER

11.1 Personal Data may be transferred from EU Member States, the three EEA member countries (Norway, Liechtenstein and Iceland, collectively, “EEA”), Switzerland and the United Kingdom (“UK”) to countries that offer adequate levels of data protection under or pursuant to the adequacy decisions published by the relevant data protection authorities of the EEA, the European Union, Member States or the European Commission, or Switzerland or the UK (“Adequacy Decisions”), as applicable, without any further safeguard being necessary.

11.2 If the Processing of Personal Data by Processor includes transfers (either directly or via onward transfer) from the EEA, Switzerland and/or the UK to other countries which have not been subject to a relevant Adequacy Decision, and such transfers are not performed through an alternative recognized compliance mechanism as may be adopted by Partner for the lawful transfer of personal data (as defined in the GDPR or the equivalent Swiss or UK law, as applicable) outside the EEA, Switzerland or the UK, as applicable, then the Standard Contractual Clauses shall apply. 

11.3 Where the transfer of Personal Data is made subject to the Standard Contractual Clauses, these shall be completed and signed simultaneously with the execution of this DPA by monday.com and Partner. The “Data Importer” thereunder shall be Partner, and the “Data Exporter” shall be monday.com. Partner shall, and shall ensure that each Sub-processor   engaged in the Processing of such Personal Data shall comply with the data importer’s obligations, and monday.com shall comply with the data exporter obligations, in each case under the applicable Standard Contractual Clauses. If requested by monday.com, Partner will ensure and procure that its Sub-processor(s) enter into Standard Contractual Clauses with monday.com directly. 

11.4 The Standard Contractual Clauses will not apply to Personal Data that relates to individuals located outside of the EEA, or that is not transferred, either directly or via onward transfer, outside the EEA. For data transfers originating from other countries outside of the EEA, Partner shall abide by all Applicable Laws of the territory of origin of the Personal Data.

11.5 Partner shall provide monday.com with all relevant information to enable monday.com to comply with its obligations in case of cross-border transfers of Personal Data. monday.com may object to the transfer of Personal Data under this Section 11 on privacy and security grounds. In such case, the Partner shall not effectuate such transfer of Personal Data or monday.com may terminate or suspend the provision of Partner Services with immediate effect without penalty.

12. CCPA STANDARD OF CARE

Partner acknowledges and confirms that it does not receive or process any Personal Information (as such term is defined under the CCPA) as consideration for any services or other items that Partner provides to monday.com under the Agreement. Partner shall not have, derive, or exercise any rights or benefits regarding Personal Information Processed on monday.com’s behalf, and may use and disclose Personal Information solely for the purposes for which such Personal Information was provided to it, as stipulated in the Agreement and this DPA. Partner represents and certifies that it understands the rules, requirements and definitions of the CCPA and agrees to refrain from selling (as such term is defined in the CCPA) any Personal Information Processed, without monday.com’s prior written consent, nor taking any action that would cause any transfer of Personal Information to or from Partner under the Agreement or this DPA to qualify as “selling” such Personal Information under the CCPA. 

 

13. INDEMNIFICATION

Partner shall indemnify, defend, and hold harmless monday.com, its Affiliates, and their respective officers, directors, and employees from and against all claims and proceedings and all liability, loss, costs, fines, and expenses (including reasonable legal fees) arising in connection with (i) Partner’s unlawful or unauthorized Processing, destruction of, or damage to any Personal Data; and/or (ii) Partner’s (including the Partner Personnel and Partner’s Sub-processors) failure to comply with its obligations under this DPA, the Agreement or any further instructions as to such Processing given in writing by monday.com in accordance to this DPA.

 

14. MISCELLANEOUS

14.1 Severance: Should any provision of this DPA be determined invalid or unenforceable, then the remainder of this DPA shall remain valid and in force. The invalid or unenforceable provision shall either be (i) amended as necessary to ensure its validity and enforceability, while preserving the parties’ intentions as closely as possible or, if this is not possible, (ii) construed in a manner as if the invalid or unenforceable part had never been contained therein.

14.2 Order of Precedence: In the event of any conflict between the terms of this DPA and other documents binding on parties, the terms of these documents will be interpreted according to the following order of precedence: (i) the Standard Contractual Clauses, solely to the extent applicable in accordance with Section 11 above; (ii) this DPA; (iii) any terms of agreement, purchase orders, license or subscription, pursuant to which Partner Services are provided.

14.3 Modifications by Partner: Partner may by at least forty-five (45) calendar days’ prior written notice to monday.com, request in writing any variations to this DPA if they are required as a result of any change in, or decision of a competent authority under, any Data Protection Laws, to allow Processing of Personal Data to be made (or continue to be made) without breach of that Data Protection Law. Pursuant to such notice, the Parties shall promptly discuss the proposed variations and negotiate in good faith with a view to agreeing and implementing those or alternative variations designed to address the lawful requirements identified in Partner’s notice as soon as is reasonably practicable. 

14.4 Modifications by monday.com. monday.com may by at least thirty (30) calendar days’ prior written notice to Partner, vary the terms of this DPA and/or any Standard Contractual Clauses applicable pursuant to Section 11 of this DPA, as necessary to allow the Processing of Personal Data to be made (or continue to be made) without breach of applicable Data Protection Laws, or to otherwise protect the interests of monday.com, in each case as reasonably determined by monday.com at its discretion. If Partner objects to said variations within the notice period, the parties shall promptly discuss the proposed variations and negotiate in good faith with a view to agreeing and implementing those or alternative variations designed to address the requirements identified in monday.com’s notice as soon as is reasonably practicable. In the event that the parties are unable to reach such an agreement within 30 days of such notice, then monday.com may, by written notice to the other party, with immediate effect and without penalty, terminate the Agreement to the extent it relates to the Partner Services which are affected by the proposed variations (or lack thereof). 

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ANNEX 1 OF THE DPA

DETAILS OF PROCESSING OF PERSONAL DATA

This Annex 1 of the DPA includes certain details of the processing of Personal Data.

Description of Partner Services: Partner shall cooperate with monday.com in order to market, distribute and sell monday.com’s products and services, and develop internal knowledge, best practices, support and training with respect to monday.com’s products and services, and any other services as set forth in the Agreement.

 

Duration of the Processing: As long as Partner Services are provided.

 

The nature and purpose of the Processing: Partner is engaged with monday.com which involve the Processing of monday.com Personal Data. The scope of the engagement is set out in the Agreement, and the monday.com Personal Data will be Processed by the Partner and Partner Affiliates to perform its obligations under the Agreement and to comply with the terms of the Agreement and this Addendum. 

 

Types of Personal Data Processed: monday.com may submit Personal Data to the Partner, which may include, but is not limited to, the following categories of Personal Data: first name, last name, user name, address, phone number, email address, title, photo, user social networks IDs and online identifiers, business information including account name and any other Personal Data or information that monday.com decides to provide to the Partner.

 

Categories of Data Subjects:

monday.com may submit Personal Data to the Partner, which may include, but is not limited to, Personal Data relating to the following categories of Data Subjects:

  •       monday.com employees, agents, advisors or freelancers
  •         monday.com prospects, customers, business partners and vendors
  •         Any other third party which monday.com decides to share with the Partner

 

Partner’s List of Sub-Processors: As set forth in the Agreement or separately provided to monday.com at legal@monday.com within 7 days as of execution of the Agreement.

ANNEX 2: STANDARD CONTRACTUAL CLAUSES

(Controller to Processors)

The data exporter and the data importer, as defined under the monday.com Data Processing Addendum or other agreement or addendum effectively governing the processing of personal data by the data importer on behalf of the data exporter, including all annexes, exhibits and appendices thereto (“DPA”), each a “party”; together the “parties”, have agreed on the following Contractual Clauses (“Clauses“) in order to adduce adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of individuals for the transfer by the data exporter to the data importer of the personal data specified in Appendix 1.

Clause 1 – Definitions

For the purposes of the Clauses:

(a) ‘personal data’, ‘special categories of data’, ‘process/processing’, ‘controller’, ‘processor’, ‘data subject’ and ‘supervisory authority’ shall have the same meaning as in Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data;

(b) ‘the data exporter’ means the controller who transfers the personal data;

(c) ‘the data importer’ means the processor who agrees to receive from the data exporter personal data intended for processing on his behalf after the transfer in accordance with his instructions and the terms of the Clauses and who is not subject to a third country’s system ensuring adequate protection within the meaning of Article 25(1) of Directive 95/46/EC;

(d) ‘the subprocessor’ means any processor engaged by the data importer or by any other subprocessor of the data importer who agrees to receive from the data importer or from any other subprocessor of the data importer personal data exclusively intended for processing activities to be carried out on behalf of the data exporter after the transfer in accordance with his instructions, the terms of the Clauses and the terms of the written subcontract;

(e) ‘the applicable data protection law’ means the legislation protecting the fundamental rights and freedoms of individuals and, in particular, their right to privacy with respect to the processing of personal data applicable to a data controller in the Member State in which the data exporter is established;

(f) ‘technical and organisational security measures’ means those measures aimed at protecting personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.

 

Clause 2 – Details of the transfer

The details of the transfer and in particular the special categories of personal data where applicable are specified in Appendix 1 which forms an integral part of the Clauses.

Clause 3 – Third-party beneficiary clause

  1. The data subject can enforce against the data exporter this Clause, Clause 4(b) to (i), Clause 5(a) to (e), and (g) to (j), Clause 6(1) and (2), Clause 7, Clause 8(2), and Clauses 9 to 12 as third-party beneficiary.
  2. The data subject can enforce against the data importer this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where the data exporter has factually disappeared or has ceased to exist in law unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law, as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity.
  3. The data subject can enforce against the subprocessor this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity. Such third-party liability of the subprocessor shall be limited to its own processing operations under the Clauses.
  4. The parties do not object to a data subject being represented by an association or other body if the data subject so expressly wishes and if permitted by national law.

Clause 4 – Obligations of the data exporter

The data exporter agrees and warrants: 

(a)   that the processing, including the transfer itself, of the personal data has been and will continue to be carried out in accordance with the relevant provisions of the applicable data protection law (and, where applicable, has been notified to the relevant authorities of the Member State where the data exporter is established) and does not violate the relevant provisions of that State;

(b)   that it has instructed and throughout the duration of the personal data processing services will instruct the data importer to process the personal data transferred only on the data exporter’s behalf and in accordance with the applicable data protection law and the Clauses;

(c)   that the data importer will provide sufficient guarantees in respect of the technical and organisational security measures specified in Appendix 2 to this contract;

(d)   that after assessment of the requirements of the applicable data protection law, the security measures are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation;

(e)   that it will ensure compliance with the security measures;

(f)   that, if the transfer involves special categories of data, the data subject has been informed or will be informed before, or as soon as possible after, the transfer that its data could be transmitted to a third country not providing adequate protection within the meaning of Directive 95/46/EC;

(g)   to forward any notification received from the data importer or any subprocessor pursuant to Clause 5(b) and Clause 8(3) to the data protection supervisory authority if the data exporter decides to continue the transfer or to lift the suspension;

(h)   to make available to the data subjects upon request a copy of the Clauses, with the exception of Appendix 2, and a summary description of the security measures, as well as a copy of any contract for subprocessing services which has to be made in accordance with the Clauses, unless the Clauses or the contract contain commercial information, in which case it may remove such commercial information;

(i) that, in the event of subprocessing, the processing activity is carried out in accordance with Clause 11 by a subprocessor providing at least the same level of protection for the personal data and the rights of data subject as the data importer under the Clauses; and

(j) that it will ensure compliance with Clause 4(a) to (i).

 

Clause 5 – Obligations of the data importer

The data importer agrees and warrants:

(a)   to process the personal data only on behalf of the data exporter and in compliance with its instructions and the Clauses; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly the data exporter of its inability to comply, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;

(b)   that it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the data exporter and its obligations under the contract and that in the event of a change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the Clauses, it will promptly notify the change to the data exporter as soon as it is aware, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;

(c)   that it has implemented the technical and organisational security measures specified in Appendix 2 before processing the personal data transferred;

(d)   that it will promptly notify the data exporter about:

(i)       any legally binding request for disclosure of the personal data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation,

(ii)      any accidental or unauthorised access, and

(iii)     any request received directly from the data subjects without responding to that request, unless it has been otherwise authorised to do so;

(e)   to deal promptly and properly with all inquiries from the data exporter relating to its processing of the personal data subject to the transfer and to abide by the advice of the supervisory authority with regard to the processing of the data transferred;

(f)   at the request of the data exporter to submit its data processing facilities for audit of the processing activities covered by the Clauses which shall be carried out by the data exporter or an inspection body composed of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the data exporter, where applicable, in agreement with the supervisory authority;

(g)   to make available to the data subject upon request a copy of the Clauses, or any existing contract for subprocessing, unless the Clauses or contract contain commercial information, in which case it may remove such commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the data subject is unable to obtain a copy from the data exporter;

(h)   that, in the event of subprocessing, it has previously informed the data exporter and obtained its prior written consent;

(i) that the processing services by the subprocessor will be carried out in accordance with Clause 11;

(j) to send promptly a copy of any subprocessor agreement it concludes under the Clauses to the data exporter.

Clause 6 – Liability

  1. The parties agree that any data subject, who has suffered damage as a result of any breach of the obligations referred to in Clause 3 or in Clause 11 by any party or subprocessor is entitled to receive compensation from the data exporter for the damage suffered.
  2. If a data subject is not able to bring a claim for compensation in accordance with paragraph 1 against the data exporter, arising out of a breach by the data importer or his subprocessor of any of their obligations referred to in Clause 3 or in Clause 11, because the data exporter has factually disappeared or ceased to exist in law or has become insolvent, the data importer agrees that the data subject may issue a claim against the data importer as if it were the data exporter, unless any successor entity has assumed the entire legal obligations of the data exporter by contract of by operation of law, in which case the data subject can enforce its rights against such entity.

The data importer may not rely on a breach by a subprocessor of its obligations in order to avoid its own liabilities.

  1. If a data subject is not able to bring a claim against the data exporter or the data importer referred to in paragraphs 1 and 2, arising out of a breach by the subprocessor of any of their obligations referred to in Clause 3 or in Clause 11 because both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, the subprocessor agrees that the data subject may issue a claim against the data subprocessor with regard to its own processing operations under the Clauses as if it were the data exporter or the data importer, unless any successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law, in which case the data subject can enforce its rights against such entity. The liability of the subprocessor shall be limited to its own processing operations under the Clauses.

Clause 7 – Mediation and jurisdiction

  1. The data importer agrees that if the data subject invokes against it third-party beneficiary rights and/or claims compensation for damages under the Clauses, the data importer will accept the decision of the data subject:

 

(a)      to refer the dispute to mediation, by an independent person or, where applicable, by the supervisory authority;

(b)      to refer the dispute to the courts in the Member State in which the data exporter is established.

  1. The parties agree that the choice made by the data subject will not prejudice its substantive or procedural rights to seek remedies in accordance with other provisions of national or international law.

Clause 8 – Cooperation with supervisory authorities

  1. The data exporter agrees to deposit a copy of this contract with the supervisory authority if it so requests or if such deposit is required under the applicable data protection law.
  2. The parties agree that the supervisory authority has the right to conduct an audit of the data importer, and of any subprocessor, which has the same scope and is subject to the same conditions as would apply to an audit of the data exporter under the applicable data protection law.
  3. The data importer shall promptly inform the data exporter about the existence of legislation applicable to it or any subprocessor preventing the conduct of an audit of the data importer, or any subprocessor, pursuant to paragraph 2. In such a case the data exporter shall be entitled to take the measures foreseen in Clause 5 (b).

Clause 9 – Governing Law

The Clauses shall be governed by the law of the Member State in which the data exporter is established.

 

Clause 10 – Variation of the contract

The parties undertake not to vary or modify the Clauses. This does not preclude the parties from adding clauses on business related issues where required as long as they do not contradict the Clause.

 

Clause 11 – Subprocessing

  1. The data importer shall not subcontract any of its processing operations performed on behalf of the data exporter under the Clauses without the prior written consent of the data exporter. Where the data importer subcontracts its obligations under the Clauses, with the consent of the data exporter, it shall do so only by way of a written agreement with the subprocessor which imposes the same obligations on the subprocessor as are imposed on the data importer under the Clauses. Where the subprocessor fails to fulfil its data protection obligations under such written agreement the data importer shall remain fully liable to the data exporter for the performance of the subprocessor’s obligations under such agreement.
  2. The prior written contract between the data importer and the subprocessor shall also provide for a third-party beneficiary clause as laid down in Clause 3 for cases where the data subject is not able to bring the claim for compensation referred to in paragraph 1 of Clause 6 against the data exporter or the data importer because they have factually disappeared or have ceased to exist in law or have become insolvent and no successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law. Such third-party liability of the subprocessor shall be limited to its own processing operations under the Clauses.
  3. The provisions relating to data protection aspects for subprocessing of the contract referred to in paragraph 1 shall be governed by the law of the Member State in which the data exporter is established.
  4. The data exporter shall keep a list of subprocessing agreements concluded under the Clauses and notified by the data importer pursuant to Clause 5 (j), which shall be updated at least once a year. The list shall be available to the data exporter’s data protection supervisory authority.

 

Clause 12 – Obligation after the termination of personal data processing services

  1. The parties agree that on the termination of the provision of data processing services, the data importer and the subprocessor shall, at the choice of the data exporter, return all the personal data transferred and the copies thereof to the data exporter or shall destroy all the personal data and certify to the data exporter that it has done so, unless legislation imposed upon the data importer prevents it from returning or destroying all or part of the personal data transferred. In that case, the data importer warrants that it will guarantee the confidentiality of the personal data transferred and will not actively process the personal data transferred anymore.
  2. The data importer and the subprocessor warrant that upon request of the data exporter and/or of the supervisory authority, it will submit its data processing facilities for an audit of the measures referred to in paragraph 1.

 

 

ANNEX A: FURTHER PROVISIONS

  1. General Data Protection Regulation: References throughout these Clauses to Directive 95/46/EC shall be read as references to the General Data Protection Regulation (2016/679) (the “Regulation”), or, if the data exporter is established in the United Kingdom (the “UK”), to the Regulation and/or any UK local law which implements or supplements the Regulation, as applicable from time to time, and in each case references to specific articles or provisions of the Directive shall be read as references to the equivalent article or provision in the Regulation or UK local law, where possible and as appropriate.

  2. Onward Subprocessing: For the purposes of Clause 11 of these Clauses, the data exporter hereby consents to the data importer subcontracting any or all of its data processing operations performed under these Clauses in accordance with the DPA. 

  3. Data importers established in ‘adequate’ countries: To the extent monday.com Ltd. is the recipient and processor of personal data pursuant to these Clauses and is:

(i) established in a jurisdiction recognised by the European Commission (or, if the data exporter is established in the UK, then recognized by the relevant authorities in the UK) as providing an adequate level of protection for personal data, the terms of the DPA concerning transfers of personal data to other countries shall apply, such that these Clauses will apply solely on onward transfer of the imported data to monday.com Ltd.’s sub-processors that are located in a jurisdiction not recognised by the European Commission as providing an adequate level of protection for personal data; or

(ii) established in a jurisdiction not recognised by the European Commission as providing an adequate level of protection for personal data, monday.com Ltd. shall be the data importer for the purposes of these Clauses. 

  1. Data exporters established outside the European Economic Area: To the extent the data exporter pursuant to these Clauses is established in a jurisdiction outside the European Economic Area, these Clauses shall apply solely in respect of transfers of personal data concerning individuals residing within the European Economic Area. In such cases, references to “Member State” shall be read as references to the Member State applicable in respect of the data exporter’s processing activities in relation to these Clauses which concern personal data of individuals residing within the European Economic Area.

  2. Instructions: For the purposes of Clause 5(a) of the Standard Contractual Clauses, the processing described in the DPA and any other mutually agreed upon written instrument by data exporter and data importer constitute as data exporter’s instructions to data importer at the time of entering the DPA and/or such written instrument, to process Personal Data on data exporter’s behalf. Any additional or alternate instructions shall be subject to the terms of the DPA.

  3. Suspension of Data Transfers and Termination: If, pursuant to Clause 5(a), the data exporter intends to suspend the transfer of personal data and/or terminate these Clauses, it shall provide notice to the data importer and provide data importer with 30 days to cure the non-compliance (“Cure Period”). If after the Cure Period the data importer has not or cannot cure the non-compliance then the data exporter may suspend or terminate the transfer of personal data immediately. The data exporter shall not be required to provide such notice in instances where it considers there is a material risk of harm to data subjects or their personal data. Notwithstanding any other terms in this Section 6, in the event these Clauses cease to be an appropriate safeguard for the transfer of the personal data in accordance with the applicable data protection law by virtue of a binding decision by a competent supervisory authority, the terms of the DPA concerning modifications necessary pursuant to legislative and regulatory changes shall apply.

  4. Data importer’s assistance: In the event the data exporter seeks to conduct any assessment of the adequacy of these Clauses for the protection of the personal data being transferred, the data importer shall provide reasonable assistance to the data exporter for the purpose of any such assessment.

  5. Audit Rights: Data exporter acknowledges and agrees that it exercises its audit right under Clause 5(f) and Clause 12.2 by instructing data importer to comply with the audit measures described in the DPA.

  6. Transfers from Switzerland: Notwithstanding Section 4 above, in respect of data transfers from a data exporter established in Switzerland, these Clauses shall be interpreted in accordance with the governing law in Switzerland. In such cases, references throughout these Clauses to Directive 95/46/EC shall be read as references to the relevant legislation in Switzerland concerning data protection, privacy, data security or the handling of information about individuals applicable to the data exporter, and defined terms in Clause 1 shall have the meanings given to them (or reasonably equivalent terms) in such legislation. References to “Member State” shall be read as references to Switzerland. Without prejudice to Section 1 above, the parties further agree that that in respect of data transfers where, under applicable privacy laws, the definition of “personal data” (or such reasonably equivalent term) extends to information relating to legal entities, references in these Clauses to “personal data” shall also include information relating to legal entities. The parties further agree that, where required by applicable law or upon the request of the relevant supervisory authority, they will do all such further acts as may reasonably be required to grant effect to this Section 9, including (but not limited to) executing all documents.

 

APPENDIX 1

to the Standard Contractual Clauses

Data exporter

The data exporter is the Controller of the personal data being exported, i.e. either the entity identified as “monday.com” or “Controller” in the DPA, or monday.com’s customer.

 

Data importer

The data importer is the entity processing Personal Data on behalf of the data exporter under the DPA, and any of its Sub-processors (as such term is used in the DPA).

 

Data subjects

The personal data transferred concern the categories of data subjects defined in the DPA.

 

Categories of data

The personal data transferred concern the categories of data defined in the DPA.

 

Processing operations

The personal data transferred will be subject to the basic processing activities defined in Annex 1 to the DPA.

 

 

 

 

 

 

APPENDIX 2

To the Standard Contractual Clauses

 

The following are a description of the minimum technical and organisational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached)*: 

1. Definitions.

All capitalized terms not otherwise defined herein shall have the meaning ascribed to them in the Standard Contractual Clauses or the Agreement.

Systems” means Partner’s information systems processing Personal Data (e.g. email systems, file storage solutions).

monday.com Systems” means monday.com’s information systems to which monday.com has granted Partner or Partner Personnel access.

2. Conducting with Personal Data.

2.1.  Allowed communications. Private channels such as WhatsApp, iMessage, or WeTransfer must not be used for processing Personal Data (e.g., transferring Personal Data to a third party or among Partner personnel). Instead, work-related services such as Slack, monday.com or your company email should be used.

2.2.  Physical processing. Processing of Personal Data in physical form (e.g. printed documents) is prohibited.  

 

3. Endpoints.

3.1.  Updates. All workstations must be running an OS version at least to within the last two versions.

3.2.  Encryption. All workstations must be encrypted in accordance with industry standards (e.g., using FileVault 2/BitLocker).

3.3.  Anti-malware. Workstations must be protected using a regularly updated anti-malware solution.

3.4.  Screen lock. Workstations must be configured with lock screen timeout of no more than ten (10) minutes.

 

4. Physical Protection. 

4.1.  Device physical protection. Devices with access to monday.com’s Data (e.g., laptops and mobile devices), especially when taken out of Partner’s office premises, should be securely handled. Devices must not be left unattended in public areas or inside vehicles.

4.2.  Removable media. Removable media such as hard-disks, USBs and thumb drives must not be used to store or transfer Personal Data.

4.3.  Reporting of loss or theft. Partner must immediately notify monday.com’s security team regarding the loss or theft of devices which can be used to access Personal Data. The notification method is via the following email: securityteam@monday.com.

5. Access Control.  

5.1.  Provisioning and Deprovisioning. Partner should implement an access management program that is designed to ensure that the access to Systems is granted based on a “need-to-know” basis and is revoked promptly following termination of employment or change in employment of Partner Personnel. Access to the Systems should be reviewed once a year to ensure that all existing access is appropriate.

5.2.  Notification. Partner must promptly notify in writing its channel manager following termination of employment of any of its Partner Personnel who had access to monday.com Systems or following a change in Partner Personnel’s role, due to which access to monday.com Systems is no longer required, in order to allow monday.com to revoke such access.

5.3.  Credentials. Partner should enforce the following password policy on its personnel:

  1. Complexity. Passwords shall be at least 12 characters in length and shall contain characters from no less than three of the following four categories: uppercase letters (ABC), lowercase letters (abc), numeric (0-9) and special (!@#$%^&*).
  2. Storage. Credentials should not be stored in an unsecure way, including in the browser or in paper form.

iii. Rotation. Passwords must be rotated at minimum once a year.

5.4.  Multi-Factor Authentication (MFA). MFA should be enforced on the Systems.

5.5.  Mobile devices. Smartphones that are used to access Personal Data must be protected by a PIN code or a password.

 

6. Human Resources.

6.1.  Confidentiality Undertakings. All of Partner’s personnel should undertake a confidentiality obligation as part of their employment agreement.

6.2.  Awareness and Education. Partner must periodically communicate through the Service.to all of its Partner Personnel the security requirements set forth herein.

 

7. Exceptions.

Any activity that is not in alignment with the requirements set forth herein must be immediately communicated to monday.com’s security team at securityteam@monday.com.

 

 

*If data importer implements additional technical and organisational security measures please provide them to the following address: securityteam@monday.com.

 

 

 


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