{"id":4388,"date":"2023-12-20T10:14:30","date_gmt":"2023-12-20T10:14:30","guid":{"rendered":"https:\/\/mondaylegal.kinsta.cloud\/?p=4388"},"modified":"2024-11-15T15:54:39","modified_gmt":"2024-11-15T15:54:39","slug":"%ea%b8%b0%ec%97%85-%ed%94%8c%eb%9e%9c%ec%9a%a9-%ec%84%9c%eb%b9%84%ec%8a%a4-%ec%88%98%ec%a4%80-%ea%b3%84%ec%95%bd-service-level-agreement-for-enterprise-plan","status":"publish","type":"post","link":"https:\/\/monday.com\/l\/ko\/legal-ko\/%ea%b8%b0%ec%97%85-%ed%94%8c%eb%9e%9c%ec%9a%a9-%ec%84%9c%eb%b9%84%ec%8a%a4-%ec%88%98%ec%a4%80-%ea%b3%84%ec%95%bd-service-level-agreement-for-enterprise-plan\/","title":{"rendered":"\uae30\uc5c5 \ud50c\ub79c\uc6a9 \uc11c\ube44\uc2a4 \uc218\uc900 \uacc4\uc57d"},"content":{"rendered":"\r\n<ol>\r\n<li><strong>\uc77c\ubc18<\/strong>.<\/li>\r\n<\/ol>\r\n<p>\ubcf8 \uc11c\ube44\uc2a4 \uc218\uc900 \uacc4\uc57d(&#8220;<strong>SLA<\/strong>&#8220;)\uc740 \ud604\uc7ac \uacb0\uc81c \uc758\ubb34\ub97c \uc774\ud589 \uc911\uc778 monday.com\uc758 Enterprise \ud50c\ub79c \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ub418\ub294 \uac00\ub3d9 \uc2dc\uac04 \uc57d\uc815 \ubc0f \uae30\ud0c0 \uc6b0\uc120 \uc9c0\uc6d0 \uae30\ub2a5\uc744 \uc124\uba85\ud569\ub2c8\ub2e4.<\/p>\r\n<p>\ubcf8 SLA\uc758 9\ud56d\uc5d0 \ub2ec\ub9ac \uc815\uc758\ub418\uc9c0 \uc54a\uc740 \ubaa8\ub4e0 \ub300\ubb38\uc790\ub85c \ud45c\uae30\ub41c \uc6a9\uc5b4\ub294 \ud574\ub2f9\ub418\ub294 \uacbd\uc6b0 monday.com\uc758<a href=\"https:\/\/monday.com\/l\/legal\/tos\/\"> \uc11c\ube44\uc2a4 \uc57d\uad00<\/a> \ub610\ub294 monday.com\uc758 \uc11c\ube44\uc2a4 \uc0ac\uc6a9\uc744 \uaddc\uc815\ud558\ub294 \uae30\ud0c0 \uacc4\uc57d(&#8220;<strong>\uacc4\uc57d<\/strong>&#8220;)\uc5d0 \uba85\uc2dc\ub41c \ub300\ub85c \uc0ac\uc6a9\ub429\ub2c8\ub2e4.<\/p>\r\n<ol start=\"2\">\r\n<li><strong>\uace0\uac1d \uc131\uacf5 \uc11c\ube44\uc2a4 \uc561\uc138\uc2a4<\/strong><\/li>\r\n<\/ol>\r\n<p>Enterprise \ud50c\ub79c\uc5d0\ub294 \uc11c\ube44\uc2a4 \ubc30\ud3ec, \ucc44\ud0dd \ubc0f \ud65c\uc6a9, \ucee8\uc124\ud305, \uace0\uac1d\uc758 \uc11c\ube44\uc2a4 \uc0ac\uc6a9 \ucd5c\uc801\ud654\uc640 \uad00\ub828\ub41c \uc870\uc5b8 \ubc0f \uc9c0\uce68 \uacf5\uc720\ub97c \uc9c0\uc6d0\ud558\ub294 \uace0\uac1d \uc131\uacf5 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc561\uc138\uc2a4\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\r\n<ol start=\"3\">\r\n<li><strong>\uc9c0\uc6d0 \ucc44\ub110<\/strong>.<\/li>\r\n<\/ol>\r\n<p>\ub2e4\uc74c\uc740 monday.com\uc5d0\uc11c \uc774\uc6a9\ud560 \uc218 \uc788\ub294 \uc9c0\uc6d0 \ucc44\ub110\uc5d0 \ub300\ud55c \uc124\uba85\uc785\ub2c8\ub2e4.<\/p>\r\n<p>3.1. <strong>\uc774\uba54\uc77c \uc9c0\uc6d0<\/strong>. \uc11c\ube44\uc2a4 \ub0b4 \uc9c0\uc6d0 \ubc1b\uae30 \uc544\uc774\ucf58(\uc608: \uc9c0\uc6d0 \uc13c\ud130)\uc744 \ud1b5\ud574 \uc0ac\uc6a9\uc790\ub294 \uc774\uba54\uc77c\uc744 \ud1b5\ud574 \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 monday.com \uc9c0\uc6d0 \ud300\uc5d0 \uc5f0\ub77d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ub294 monday.com \uc6f9\uc0ac\uc774\ud2b8\uc5d0 \uc788\ub294 \ubb38\uc758 \uc591\uc2dd\uc744 \uc774\uc6a9\ud558\uac70\ub098 \uc9c0\uc6d0 \uc774\uba54\uc77c(<u><a href=\"support@monday.com\">support@monday.com<\/a><\/u>)\uc744 \ud1b5\ud574 \uc9c0\uc6d0 \ud300\uc5d0 \ubb38\uc758\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc18\ub4dc\uc2dc \uae30\uc5c5 \uacc4\uc815\uc5d0 \ub4f1\ub85d\ub41c \uc774\uba54\uc77c\uc744 \ud1b5\ud574 \ubb38\uc758\ud558\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/p>\r\n<p>3.2. <strong>\uc140\ud504 \uc11c\ube44\uc2a4 \uc9c0\uc6d0<\/strong>. \uc11c\ube44\uc2a4 \uc774\uc6a9\uc744 \uc9c0\uc6d0 \ubc1b\uae30 \uc704\ud574 \uadc0\ud558\ub294 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud574 \uc54c\uc544\uc57c \ud560 \ubaa8\ub4e0 \uc0ac\ud56d\uc5d0 \ub300\ud55c \uad50\uc721 \uc790\ub8cc, \ud29c\ud1a0\ub9ac\uc5bc, \uac00\uc774\ub4dc \ubc0f \uae30\uc0ac\ub97c monday.com \uc6f9\uc0ac\uc774\ud2b8 \ub610\ub294 \uc9c0\uc6d0 \uc13c\ud130\ub97c \ud1b5\ud574 \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\r\n<p>3.3. <strong>\ucd94\uac00 \uc9c0\uc6d0 \ucc44\ub110<\/strong>. monday.com\uc740 \ub54c\ub54c\ub85c \ucc57\ubd07, \ub77c\uc774\ube0c \ucc44\ud305 \ubc0f\/\ub610\ub294 \ucf5c\ubc31 \uc9c0\uc6d0\uc744 \ud3ec\ud568\ud560 \uc218 \uc788\ub294 monday.com\uc758 \ub2e8\ub3c5 \uc7ac\ub7c9\uc73c\ub85c \uacb0\uc815\ud55c \uc2dc\uac04\uacfc \ucc44\ub110\uc5d0 \ub530\ub77c \ucd94\uac00 \uc9c0\uc6d0 \ucc44\ub110\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\r\n<ol start=\"4\">\r\n<li><strong>\uc624\ub958 \uc751\ub2f5 \uc2dc\uac04<\/strong>.<\/li>\r\n<\/ol>\r\n<p>4.1. \uc624\ub958\ub294 \uc704\uc5d0 \ub098\uc5f4\ub41c \uc9c0\uc6d0 \ucc44\ub110 \uc911 \ud558\ub098\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 monday.com\uc5d0 \ubcf4\uace0\ud574\uc57c \ud569\ub2c8\ub2e4. monday.com\uc740 \ubcf4\uace0\ub41c \uc624\ub958\uc758 \uc2ec\uac01\ub3c4 \ubd84\ub958\ub97c \uc815\uc758\ud558\uace0 \ub2e4\uc74c\uacfc \uac19\uc774 \uac01 \uc751\ub2f5 \uc2dc\uac04\uc5d0 \ub530\ub77c \uc624\ub958\uc5d0 \ub300\uc751\ud569\ub2c8\ub2e4.<\/p>\r\n<table width=\"660\">\r\n<tbody>\r\n<tr>\r\n<td width=\"85\">\r\n<p><strong>\uc2ec\uac01\ub3c4<\/strong><\/p>\r\n<\/td>\r\n<td width=\"265\">\r\n<p><strong>\uc124\uba85<\/strong><\/p>\r\n<\/td>\r\n<td width=\"180\">\r\n<p><strong>\uc751\ub2f5 \uc2dc\uac04<\/strong><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"85\">\r\n<p><strong>\ub9e4\uc6b0 \uc911\uc694<\/strong><\/p>\r\n<\/td>\r\n<td width=\"265\">\r\n<p>\uc11c\ube44\uc2a4 \uc774\uc6a9 \ubd88\uac00<\/p>\r\n<\/td>\r\n<td width=\"180\">\r\n<p>\uc989\uc2dc 30\ubd84 \uc774\ub0b4<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"85\">\r\n<p><strong>\ub192\uc74c<\/strong><\/p>\r\n<\/td>\r\n<td width=\"265\">\r\n<p>\ud575\uc2ec \uc11c\ube44\uc2a4\uc758 \uc8fc\uc694 \uae30\ub2a5\uc774 \uc601\ud5a5\uc744 \ubc1b\uac70\ub098 \ud575\uc2ec \uc11c\ube44\uc2a4 \uc131\ub2a5\uc774 \ud604\uc800\ud788 \uc800\ud558\ub418\uac70\ub098 \uc624\ub958\uac00 \uc9c0\uc18d\uc801\uc774\uace0 \ub9ce\uc740 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uacbd\uc6b0. \ud569\ub9ac\uc801\uc778 \ud574\uacb0 \ubc29\ubc95\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\r\n<\/td>\r\n<td width=\"180\">\r\n<p>\uc989\uc2dc 1\uc2dc\uac04 \uc774\ub0b4<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"85\">\r\n<p><strong>\uc911\uac04<\/strong><\/p>\r\n<\/td>\r\n<td width=\"265\">\r\n<p>\uc11c\ube44\uc2a4 \uc131\ub2a5 \ubb38\uc81c \ub610\ub294 \uc77c\ubd80 \uc0ac\uc6a9\uc790 \ub610\ub294 \uc77c\ubd80 \uae30\ub2a5\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uc911\ub300\ud55c \ubc84\uadf8. \ud569\ub9ac\uc801\uc778 \ud574\uacb0 \ubc29\ubc95\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\r\n<\/td>\r\n<td width=\"180\">\r\n<p>24\uc2dc\uac04 \uc774\ub0b4<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"85\">\r\n<p><strong>\ub0ae\uc74c<\/strong><\/p>\r\n<\/td>\r\n<td width=\"265\">\r\n<p>\uc77c\ubd80 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \ubc84\uadf8 \ub610\ub294 \uae30\ud0c0 \uae30\uc220\uc801 \ubb38\uc81c. \ud569\ub9ac\uc801\uc778 \ud574\uacb0 \ubc29\ubc95\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\r\n<\/td>\r\n<td width=\"180\">\r\n<p>\u00a024\uc2dc\uac04 \uc774\ub0b4<\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>4.2. \uc911\ub300\ud55c \uc624\ub958\uc758 \uacbd\uc6b0, monday.com\uc740 \ud574\ub2f9 \uc624\ub958\uac00 \ud574\uacb0\ub420 \ub54c\uae4c\uc9c0 \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \ud574\uacb0\uc744 \uc704\ud574 \ub178\ub825\ud558\uba70, \uace0\uac1d\uc5d0\uac8c \uc0c1\ud0dc \ubcf4\uace0\uc11c\ub97c \ubcf4\ub0b4\uace0\/\ubcf4\ub0b4\uac70\ub098<a href=\"https:\/\/status.monday.com\/\"> \uc0c1\ud0dc \ud398\uc774\uc9c0<\/a>, \uc0ac\uc774\ud2b8, \uc11c\ube44\uc2a4, \uc774\uba54\uc77c \ubc0f\/\ub610\ub294 \uadf8\ub7ec\ud55c \ubaa9\uc801\uc744 \uc704\ud574 \uc9c0\uc815\ub41c \uae30\ud0c0 \ubc29\ubc95\uc73c\ub85c \uc0bc\uc2ed(30)\ubd84\ub9c8\ub2e4 \uc5c5\ub370\uc774\ud2b8\ub97c \uac8c\uc2dc\ud569\ub2c8\ub2e4.<\/p>\r\n<p>4.3. monday.com\uc5d0\uc11c \ud574\uacb0\uc744 \uc2dc\ub3c4\ud558\uae30 \uc704\ud574 \ubcf4\uace0\ub41c \uc624\ub958\ub97c \uc7ac\ud604\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.\uace0\uac1d\uc740 \uc694\uccad\uc5d0 \ub530\ub77c \uc801\uc808\ud55c \uc9c4\ub2e8 \ub610\ub294 \ubb38\uc81c \ud574\uacb0 \ud65c\ub3d9\uc744 \uc218\ud589\ud558\ub294 \uac83\uc744 \ud3ec\ud568\ud558\uc5ec \uc624\ub958\ub97c \uc7ac\ud604\ud558\uae30 \uc704\ud574 monday.com\uacfc \uae34\ubc00\ud788 \ud611\ub825\ud574\uc57c \ud569\ub2c8\ub2e4. \ub610\ud55c, \uc0ac\uc548\ubcc4\ub85c \uace0\uac1d\uc758 \uc2b9\uc778\uc5d0 \ub530\ub77c \uc0ac\uc6a9\uc790\ub294 \ubb38\uc81c \ud574\uacb0\uc744 \uc704\ud574 \uc790\uc2e0\uc758 \uacc4\uc815, \ucef4\ud4e8\ud130 \ubc0f\/\ub610\ub294 \ub124\ud2b8\uc6cc\ud06c\uc5d0 \ub300\ud55c \uc561\uc138\uc2a4 \uad8c\ud55c\uc744 monday.com\uc5d0 \ubd80\uc5ec\ud558\ub3c4\ub85d \uc694\uccad\ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\r\n<ol start=\"5\">\r\n<li><strong>\uc11c\ube44\uc2a4 \uc6d4\uac04 \uac00\ub3d9 \uc2dc\uac04<\/strong>.<\/li>\r\n<\/ol>\r\n<p>5.1. \ud575\uc2ec \uc11c\ube44\uc2a4\ub294 \uc6d4 \ub2e8\uc704\ub85c \uce21\uc815\ud558\uc5ec \ud558\ub8e8 24\uc2dc\uac04, \uc8fc 7\uc77c(\uacf5\ud734\uc77c \ud3ec\ud568) 99.9% \uc774\uc0c1 \uc774\uc6a9 \uac00\ub2a5\ud574\uc57c \ud558\uba70, \uc11c\ube44\uc2a4 \uc774\uc6a9 \ubd88\uac00 \uc774\ubca4\ud2b8\ub85c \uac04\uc8fc\ub418\uc9c0 \uc54a\ub294 \ub2e4\uc74c\uc758 \uc0ac\uac74\uc73c\ub85c \uc778\ud574 \uc6d4\uac04 \uac00\ub3d9 \uc2dc\uac04 \uacc4\uc0b0\uc5d0 \uc601\ud5a5\uc744 \ubc1b\uc9c0 \uc54a\uc544\uc57c \ud569\ub2c8\ub2e4.<\/p>\r\n<p>5.1.1. \ucc9c\uc7ac\uc9c0\ubcc0, \uc815\ubd80\uc758 \ud589\uc704, \ub0b4\ub780, \uc804\uc7c1, \ud3ed\ub3d9, \uae00\ub85c\ubc8c \ubcf4\uac74 \ube44\uc0c1\uc0ac\ud0dc, \uc9c8\ubcd1 \ubc1c\uc0dd, \ud3ed\ubc1c, \ud575 \uc0ac\uace0, \ud654\uc7ac, \ud64d\uc218, \uc9c0\uc9c4, \uae00\ub85c\ubc8c \ud32c\ub370\ubbf9, \ud1b5\uc2e0 \ub610\ub294 \uc778\ud130\ub137 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4 \uc2dc\uc2a4\ud15c\uc758 \uc77c\ubc18\uc801\uc778 \ubd88\ud1b5\uc73c\ub85c \uc778\ud55c \ud1b5\uc2e0 \ubc0f \uc778\ud130\ub137 \uc11c\ube44\uc2a4 \uc774\uc6a9 \ubd88\uac00 \ub610\ub294 \uae30\ud0c0 monday.com\uc758 \ud569\ub9ac\uc801\uc778 \ud1b5\uc81c\ub97c \ubc97\uc5b4\ub09c \uc7ac\uc559\uc801 \uc0ac\uac74\uc73c\ub85c \uc778\ud574 \ubc1c\uc0dd\ud55c \uc774\uc6a9 \ubd88\uac00 \ub4f1 monday.com\uc774 \ud1b5\uc81c\ud560 \uc218 \uc5c6\ub294 \uc0ac\uace0\ub85c \ud575\uc2ec \uc11c\ube44\uc2a4\ub97c \uc774\uc6a9\ud560 \uc218 \uc5c6\ub294 \uacbd\uc6b0.<\/p>\r\n<p>5.1.2. monday.com\uc774 \uc720\uc9c0\ubcf4\uc218 \ubc0f\/\ub610\ub294 \uc5c5\uadf8\ub808\uc774\ub4dc\ub85c \uc778\ud574 \uc11c\ube44\uc2a4\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc5c6\ub2e4\ub294 \uc0ac\uc2e4\uc744 \uace0\uac1d\uc5d0\uac8c \ucd5c\uc18c \uc0bc(3)\uc77c \uc804\uc5d0 \ud1b5\uc9c0(<u><a href=\"https:\/\/status.monday.com\/\">\uc0c1\ud0dc \ud398\uc774\uc9c0<\/a><\/u>, \uc0ac\uc774\ud2b8, \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \uacf5\uc9c0\ub97c \uac8c\uc2dc\ud558\uace0\/\uac8c\uc2dc\ud558\uac70\ub098 \uace0\uac1d\uc5d0\uac8c \uc774\uba54\uc77c\uc744 \uc804\uc1a1\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c)\ud558\ub294 \uac83\uc744 \uc870\uac74\uc73c\ub85c, \uacc4\ud68d\ub41c \uc720\uc9c0\ubcf4\uc218\ub85c \uc778\ud574 \ud575\uc2ec \uc11c\ube44\uc2a4\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc5c6\ub294 \uacbd\uc6b0.<\/p>\r\n<p>5.1.3. (a) \uace0\uac1d \ubc0f\/\ub610\ub294 \uc81c3\uc790\uc758 \uc18c\ud504\ud2b8\uc6e8\uc5b4, \ub124\ud2b8\uc6cc\ud06c, \ub9c1\ud06c, \uc81c\ud488, \uc11c\ube44\uc2a4, \uc704\uc82f, \uc571, \uc5f0\ub3d9, \ud558\ub4dc\uc6e8\uc5b4 \ub610\ub294 \uae30\ud0c0 \uc7a5\ube44\ub85c \uc778\ud574 \ud575\uc2ec \uc11c\ube44\uc2a4\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc5c6\ub294 \uacbd\uc6b0, (b) \uace0\uac1d \ub610\ub294 \uace0\uac1d\uc744 \ub300\uc2e0\ud558\ub294 \uc0ac\ub78c\uc774 \uacc4\uc57d\uc744 \uc704\ubc18\ud558\uac70\ub098 \uacc4\uc57d\uc5d0\uc11c \uc2b9\uc778\ub418\uc9c0 \uc54a\uc740 \ubc29\uc2dd\uc73c\ub85c \uc11c\ube44\uc2a4\ub97c \uc0ac\uc6a9\ud558\ub294 \uacbd\uc6b0, (c) \ubd84\uc0b0 \uc11c\ube44\uc2a4 \uac70\ubd80(DDoS) \uacf5\uaca9 \ubc0f\/\ub610\ub294 \uae30\ud0c0 \ubd88\ubc95 \ud65c\ub3d9\uc758 \uacb0\uacfc\ub85c \uc778\ud574 \ud575\uc2ec \uc11c\ube44\uc2a4\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc5c6\ub294 \uacbd\uc6b0.<\/p>\r\n<p>5.1.4. \ud575\uc2ec \uc11c\ube44\uc2a4\ub97c \uc77d\uae30 \uc804\uc6a9 \ubaa8\ub4dc\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc5c8\ub358 \uae30\uac04\uc774 \ucd5c\ub300 \uc0ac\uc2ed\uc624(45)\ubd84 \uc5f0\uc18d\uc778 \uacbd\uc6b0(\uc989, \uc77d\uae30 \uc804\uc6a9 \ubaa8\ub4dc\uac00 \uc0ac\uc2ed\uc624(45)\ubd84\uc744 \ucd08\uacfc\ud558\ub294 \uacbd\uc6b0 \uc11c\ube44\uc2a4 \uc774\uc6a9 \ubd88\uac00\ub85c \uac04\uc8fc\ub429\ub2c8\ub2e4).<\/p>\r\n<ol start=\"6\">\r\n<li><strong>\uc11c\ube44\uc2a4 \uc774\uc6a9 \ubd88\uac00 \ud06c\ub808\ub527<\/strong>.<\/li>\r\n<\/ol>\r\n<p>6.1. \uace0\uac1d\uc774 \uacc4\uc57d\uc744 \uc704\ubc18\ud558\uc9c0 \uc54a\ub294 \ubc94\uc704 \ub0b4\uc5d0\uc11c\ub9cc, \ubcf8 \u200e6\ud56d\uc758 \uc57d\uad00\uc5d0 \ub530\ub77c \uc11c\ube44\uc2a4 \uc774\uc6a9 \ubd88\uac00\uc5d0 \ub300\ud55c \ud574\uacb0\ucc45\uc73c\ub85c, monday.com\uc740 \uace0\uac1d\uc758 \uacc4\uc815(\ub610\ub294 \uace0\uac1d\uc774 \ub9ac\uc140\ub7ec\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4\ub97c \uad6c\ub9e4\ud558\uace0 \uacb0\uc81c\ud55c \uacbd\uc6b0 \uace0\uac1d \uba85\uc758\uc758 \ud574\ub2f9 \ub9ac\uc140\ub7ec)\uc5d0 \uac01 \uc6d4\uac04 \uac00\ub3d9\ub960\uc5d0 \ub530\ub77c \ud574\ub2f9 \ud06c\ub808\ub527 \ube44\uc728\ub85c \ud06c\ub808\ub527\uc744 \uc9c0\uae09\ud569\ub2c8\ub2e4.<\/p>\r\n<table width=\"660\">\r\n<tbody>\r\n<tr>\r\n<td width=\"277\">\r\n<p><strong>\uc6d4\uac04 \uac00\ub3d9\ub960<\/strong><\/p>\r\n<\/td>\r\n<td width=\"123\">\r\n<p><strong>\ud06c\ub808\ub527 \ube44\uc728<\/strong><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"277\">\r\n<p>99.9% \ubbf8\ub9cc, 98% \uc774\uc0c1<\/p>\r\n<\/td>\r\n<td width=\"123\">\r\n<p>5%<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"277\">\r\n<p>98% \ubbf8\ub9cc, 95% \uc774\uc0c1<\/p>\r\n<\/td>\r\n<td width=\"123\">\r\n<p>10%<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"277\">\r\n<p>95% \ubbf8\ub9cc, 90% \uc774\uc0c1<\/p>\r\n<\/td>\r\n<td width=\"123\">\r\n<p>15%<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"277\">\r\n<p>90% \ubbf8\ub9cc, 85% \uc774\uc0c1<\/p>\r\n<\/td>\r\n<td width=\"123\">\r\n<p>20%<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"277\">\r\n<p>85% \ubbf8\ub9cc<\/p>\r\n<\/td>\r\n<td width=\"123\">\r\n<p>30%<\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<p>6.2. \ud06c\ub808\ub527\uc740 \uc11c\ube44\uc2a4 \uc774\uc6a9 \ubd88\uac00 \uc0ac\uac74\uacfc \uad00\ub828\ub41c \uac01 \uc11c\ube44\uc2a4 \uad6c\ub3c5 \ubc0f \uc11c\ube44\uc2a4 \uc774\uc6a9 \ubd88\uac00 \uc0ac\uac74\uc774 \ubc1c\uc0dd\ud55c \uac01 \uc6d4\uc5d0 \ub300\ud574 \uace0\uac1d\uc774 monday.com\uc5d0 \uc9c0\ubd88\ud574\uc57c \ud558\ub294 \uc218\uc218\ub8cc\uc5d0 \ud574\ub2f9 \ud06c\ub808\ub527 \ube44\uc728\uc744 \uacf1\ud558\uc5ec \uacc4\uc0b0\ub429\ub2c8\ub2e4(\uc608: \uc11c\ube44\uc2a4 \uc5f0\uac04 \uad6c\ub3c5\uc758 \uacbd\uc6b0 \uc5f0\uac04 \uc218\uc218\ub8cc\uc758 1\/12). \uace0\uac1d\uc774 \ub9ac\uc140\ub7ec\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4\ub97c \uad6c\ub9e4\ud558\uace0 \uacb0\uc81c\ud55c \uacbd\uc6b0, \ud574\ub2f9 \uc6d4\uac04 \uc694\uae08 \ub610\ub294 \uc5f0\uac04 \uc694\uae08 \uacc4\uc0b0\uc740 \ud574\ub2f9 \ub9ac\uc140\ub7ec\uac00 monday.com\uc5d0 \uc9c0\ubd88\ud574\uc57c \ud558\ub294 \uc218\uc218\ub8cc\ub97c \uae30\uc900\uc73c\ub85c \ud569\ub2c8\ub2e4.<\/p>\r\n<p>6.3. monday.com\uc740 \uacc4\uc57d\uc5d0 \ub530\ub77c \uace0\uac1d\uc774 \uc9c0\ubd88\ud574\uc57c \ud558\ub294 \ud5a5\ud6c4 \uc9c0\ubd88 \uc758\ubb34(\uc218\uc218\ub8cc \ub610\ub294 \uc5c5\uadf8\ub808\uc774\ub4dc\uc5d0 \ub300\ud574)\uc5d0 \ub300\ud574\uc11c\ub9cc \ud06c\ub808\ub527\uc744 \uc801\uc6a9\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \ub9ac\uc140\ub7ec\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4\ub97c \uad6c\ub9e4\ud558\uace0 \uacb0\uc81c\ud558\ub294 \uacbd\uc6b0, \ub9ac\uc140\ub7ec\ub294 \uace0\uac1d\uc758 \ud5a5\ud6c4 \uacb0\uc81c \uc758\ubb34\uc5d0 \ub300\ud574 \uace0\uac1d\uc5d0\uac8c \uc801\uc808\ud55c \uae08\uc561\uc744 \uc9c0\uae09\ud560 \uc804\uc801\uc778 \ucc45\uc784\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ud06c\ub808\ub527\uc73c\ub85c \uc778\ud574 \uace0\uac1d\uc740 monday.com\uc5d0\uc11c \uae08\uc804\uc801 \ud658\ubd88\uc744 \ubc1b\uc744 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \ud06c\ub808\ub527\uc740 \ub2e4\ub978 \uacc4\uc815, \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\uc5d0 \uc774\uc804\ub418\uac70\ub098 \uc801\uc6a9\ub420 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\r\n<p>6.4. \ud06c\ub808\ub527\uc744 \ubc1b\uc73c\ub824\uba74 \uace0\uac1d \uad00\ub9ac\uc790\ub294 \uc11c\ube44\uc2a4 \uc774\uc6a9 \ubd88\uac00 \uc0ac\uac74 \ubc1c\uc0dd \ud6c4 90\uc77c \uc774\ub0b4\uc5d0 support@monday.com\uc744 \ud1b5\ud574 \uc790\uc138\ud55c \ud06c\ub808\ub527 \uc694\uccad\uc11c\ub97c monday.com\uc5d0 \uc81c\ucd9c\ud574\uc57c \ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \uad6c\uc2ed(90)\uc77c \uc774\ub0b4\uc5d0 \uc694\uccad\uc744 \uc81c\uacf5\ud558\uc9c0 \uc54a\uc73c\uba74 \uace0\uac1d\uc740 \ud06c\ub808\ub527\uc744 \ubc1b\uc744 \uc790\uaca9\uc744 \uc0c1\uc2e4\ud558\uac8c \ub429\ub2c8\ub2e4.<\/p>\r\n<p>6.5. \ud55c \ub2ec \ub3d9\uc548 monday.com\uc5d0\uc11c \uace0\uac1d\uc5d0\uac8c \uc9c0\uae09\ud558\ub294 \ucd1d \ucd5c\ub300 \ud06c\ub808\ub527 \uc218\ub294 \ud574\ub2f9 \uc6d4\uc758 \ud574\ub2f9 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud574 \uace0\uac1d\uc774 monday.com\uc5d0 \uc2e4\uc81c\ub85c \uc9c0\ubd88\ud55c \uc218\uc218\ub8cc\uc758 100%\ub97c \ucd08\uacfc\ud558\uc9c0 \uc54a\uc744 \uac83\uc785\ub2c8\ub2e4(\uc608: \ud574\ub2f9 \uc6d4\uc758 \ud574\ub2f9 \uc218\uc218\ub8cc\uc5d0 \uc801\uc6a9\ub41c \uae30\ud0c0 \ud06c\ub808\ub527 \ub610\ub294 \uc778\uc13c\ud2f0\ube0c \ucc28\uac10).<\/p>\r\n<ol start=\"7\">\r\n<li><strong>\ubc30\ud0c0\uc801 \uad6c\uc81c\ucc45<\/strong>.<\/li>\r\n<\/ol>\r\n<p>\uc0c1\ubc18\ub418\ub294 \ub2e4\ub978 \uc870\ud56d\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0, \uc704 \u200e6\ud56d(\uc11c\ube44\uc2a4 \uc774\uc6a9 \ubd88\uac00 \ud06c\ub808\ub527)\uc5d0 \ub530\ub978 \ud06c\ub808\ub527\uc758 \uc9c0\uae09 \ubc0f \uc704 \u200e\u200e4\ud56d(\uc624\ub958 \uc751\ub2f5 \uc2dc\uac04)\uc5d0 \ub530\ub978 monday.com\uc758 \uc870\uce58\ub294 \ubcf8 SLA\uc5d0 \ub530\ub978 \uc758\ubb34\ub97c \uc774\ud589\ud558\uc9c0 \uc54a\uace0\/\uc54a\uac70\ub098 \uc11c\ube44\uc2a4\uc758 \uc624\ub958\uc5d0 \ub300\ud574 \uace0\uac1d\uc774 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uc720\uc77c\ud558\uace0 \ubc30\ud0c0\uc801\uc778 \uad6c\uc81c\ucc45\uc785\ub2c8\ub2e4.<\/p>\r\n<ol start=\"8\">\r\n<li><strong>\uc774 SLA\uc5d0 \ub300\ud55c \ubcc0\uacbd \uc0ac\ud56d<\/strong>.<\/li>\r\n<\/ol>\r\n<p>monday.com\uc740 \uc11c\ube44\uc2a4 \uc218\uc900\uc744 \uc2e4\uc9c8\uc801\uc73c\ub85c \ubd88\ub9ac\ud558\uac8c \uc800\ud558\uc2dc\ud0a4\ub294 \ubcc0\uacbd\uc744 \ud558\ub294 \uacbd\uc6b0 \uc0ac\uc774\ud2b8\uc5d0 \uacf5\uc9c0\ub97c \uac8c\uc2dc\ud558\uac70\ub098 \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \ubc0f\/\ub610\ub294 \uace0\uac1d\uc5d0\uac8c \uc774\uba54\uc77c\uc744 \uc804\uc1a1\ud558\uc5ec \uace0\uac1d\uc5d0\uac8c \ud1b5\uc9c0\ud55c\ub2e4\ub294 \uc804\uc81c \ud558\uc5d0 \uc5b8\uc81c\ub4e0\uc9c0 \ubcf8 SLA\ub97c \uc218\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\r\n<ol start=\"9\">\r\n<li><strong>\uc815\uc758<\/strong>.<\/li>\r\n<\/ol>\r\n<p>&#8220;<strong>\ud575\uc2ec \uc11c\ube44\uc2a4<\/strong>&#8220;\ub294 <u><a href=\"https:\/\/status.monday.com\/\">\uc0c1\ud0dc \ud398\uc774\uc9c0<\/a><\/u>\uc5d0 \uba85\uc2dc\ub41c \ubc14\uc640 \uac19\uc774, (a) API, (b) monday.com \ub610\ub294 \uc81c3\uc790\uac00 \uac1c\ubc1c\ud558\ub4e0, \ud575\uc2ec \uc11c\ube44\uc2a4\uc640 \ud1b5\ud569\ub418\uac70\ub098 \uae30\ud0c0 \ubc29\uc2dd\uc73c\ub85c \uc811\uc18d\ub418\ub294 \uc560\ub4dc\uc628, \uc571, \uc704\uc82f \ubc0f\/\ub610\ub294 \uc81c3\uc790 \uc11c\ube44\uc2a4, (c) \uccb4\ud5d8\ud310, \uc0ac\uc804 \ub9b4\ub9ac\uc2a4, \ud30c\uc77c\ub7ff, \uc54c\ud30c, \ubca0\ud0c0 \ub610\ub294 \uc774\uc640 \uc720\uc0ac\ud55c \uac83\uc73c\ub85c \uc2dd\ubcc4\ub418\ub294 \ubaa8\ub4e0 \uc81c\ud488 \ub610\ub294 \uae30\ub2a5\uc744 \uc81c\ud55c \uc5c6\uc774 \uc81c\uc678\ud558\ub294 monday.com \ud50c\ub7ab\ud3fc\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p>\r\n<p>&#8220;\ud06c\ub808\ub527&#8221;\uc740 \uc6d4\uac04 \uac00\ub3d9\ub960\uc774 99.9% \ubbf8\ub9cc\uc73c\ub85c \ub5a8\uc5b4\uc9c8 \uacbd\uc6b0 \uace0\uac1d\uc774 \ubc1b\uc744 \uc218 \uc788\ub294 \uc11c\ube44\uc2a4 \uc218\uc900 \ud06c\ub808\ub527\uc744 \uc758\ubbf8\ud558\uba70, \uc774\ub294 6.1\ud56d\uc5d0 \uba85\uc2dc\ub41c \ud45c\uc758 \ud06c\ub808\ub527 \ube44\uc728\uc5d0 \ub530\ub77c \uacc4\uc0b0\ub429\ub2c8\ub2e4.<\/p>\r\n<p>&#8220;<strong>\ud06c\ub808\ub527 \ube44\uc728<\/strong>&#8220;\uc774\ub780 \ud06c\ub808\ub527\uc744 \uacc4\uc0b0\ud558\ub294 \ub370 \uc0ac\uc6a9\ub418\ub294 \ube44\uc728\ub85c, \uc6d4\ubcc4 \uac00\ub3d9\uc744 \uae30\uc900\uc73c\ub85c \ud558\uba70 6.1\ud56d\uc758 \ud45c\uc5d0 \ub530\ub985\ub2c8\ub2e4.<\/p>\r\n<p>&#8220;<strong>\uc624\ub958<\/strong>&#8220;\ub780 \uc7ac\ud604 \uac00\ub2a5\ud55c \uc11c\ube44\uc2a4\uc758 \uc798\ubabb\ub41c \uae30\ub2a5\uc744 \uc758\ubbf8\ud558\uba70, \uc774\ub85c \uc778\ud574 \uc11c\ube44\uc2a4\uac00 \ubb38\uc11c\uc5d0 \uba85\uc2dc\ub41c \uae30\ub2a5\uc744 \uc644\uc804\ud788 \uc900\uc218\ud558\uc5ec \uc791\ub3d9\ud558\uc9c0 \uc54a\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p>\r\n<p>&#8220;<strong>\uc6d4\uac04 \uac00\ub3d9 \uc2dc\uac04<\/strong>&#8220;\uc740 \ud574\ub2f9 \uc6d4\uc758 \ucd1d \uc2dc\uac04\uc5d0\uc11c \uc11c\ube44\uc2a4 \uac00\uc6a9\uc131 \uc2dc\uac04\uc744 \ube80 \uc2dc\uac04\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p>\r\n<p>&#8220;<strong>\uc6d4\uac04 \uac00\ub3d9\ub960<\/strong>&#8220;\uc740 \uc6d4\uac04 \uac00\ub3d9 \uc2dc\uac04\uc744 \ud574\ub2f9 \uc6d4\uc758 \ucd1d \uc2dc\uac04\uc73c\ub85c \ub098\ub208 \uac12\uc785\ub2c8\ub2e4.<\/p>\r\n<p>&#8220;<strong>\uc77d\uae30 \uc804\uc6a9 \ubaa8\ub4dc<\/strong>&#8220;\ub294 \uc11c\ube44\uc2a4\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uace0 \uace0\uac1d \ub370\uc774\ud130\ub97c \ud45c\uc2dc\ud560 \uc218 \uc788\uc9c0\ub9cc \ud3b8\uc9d1\ud558\uac70\ub098 \uc218\uc815\ud560 \uc218 \uc5c6\ub294 \ubaa8\ub4dc\ub97c \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p>\r\n<p>&#8220;<strong>\uc751\ub2f5 \uc2dc\uac04<\/strong>&#8220;\uc774\ub780 \uc624\ub958\uac00 \uc644\uc804\ud788 \ubcf4\uace0\ub41c \uc2dc\uc810\uacfc <u><a href=\"https:\/\/status.monday.com\/\">\uc0c1\ud0dc \ud398\uc774\uc9c0<\/a><\/u>, \uc0ac\uc774\ud2b8, \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \ubc0f\/\ub610\ub294 \uace0\uac1d\uc5d0\uac8c \uc774\uba54\uc77c\uc744 \uc804\uc1a1\ud558\uc5ec \ucd5c\ucd08 \ud655\uc778\uc774 \uac8c\uc2dc\ub41c \uc2dc\uc810 \uc0ac\uc774\uc758 \uae30\uac04\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p>\r\n<p>&#8220;<strong>\uc11c\ube44\uc2a4 \uc774\uc6a9 \ubd88\uac00<\/strong>&#8220;\ub294 \uc218\uc2dc\ub85c \uc5c5\ub370\uc774\ud2b8\ub420 \uc218 \uc788\ub294 <u><a href=\"https:\/\/status.monday.com\/\">\uc0c1\ud0dc \ud398\uc774\uc9c0<\/a><\/u>\uc5d0\uc11c \uc81c\uacf5\ub418\ub294 monday.com\uc758 \ubaa8\ub2c8\ud130\ub9c1 \uc11c\ube44\uc2a4\uc5d0 \ub530\ub77c \uce21\uc815\ub41c, 5.1\ud56d\uc5d0 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