{"id":935,"date":"2023-12-20T08:29:53","date_gmt":"2023-12-20T08:29:53","guid":{"rendered":"https:\/\/l.monday.com\/l\/%e3%82%ab%e3%83%86%e3%82%b4%e3%83%aa%e3%83%bc%e3%81%aa%e3%81%97\/monday-com-service-level-agreement-for-enterprise-plan\/"},"modified":"2024-11-15T15:53:33","modified_gmt":"2024-11-15T15:53:33","slug":"monday-com-service-level-agreement-for-enterprise-plan","status":"publish","type":"post","link":"https:\/\/monday.com\/l\/ja\/%e4%bd%bf%e7%94%a8%e6%9d%a1%e4%bb%b6\/monday-com-service-level-agreement-for-enterprise-plan\/","title":{"rendered":"\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30d7\u30e9\u30f3\u306e\u30b5\u30fc\u30d3\u30b9\u5185\u5bb9\u5408\u610f\u66f8"},"content":{"rendered":"\r\n<ol>\r\n<li><strong>\u6982\u8981<\/strong>\u3002<\/li>\r\n<\/ol>\r\n<p>\u672c\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u5951\u7d04 (\u4ee5\u4e0b\u300c <strong>SLA<\/strong>\u300d\u3068\u3057\u307e\u3059) \u306f\u3001monday.com 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(\u4ee5\u4e0b\u300c<strong>\u5951\u7d04<\/strong>\u300d\u3068\u3057\u307e\u3059) \u306b\u898f\u5b9a\u3055\u308c\u3066\u3044\u308b\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\r\n<ol start=\"2\">\r\n<li><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3002<\/strong><\/li>\r\n<\/ol>\r\n<p>\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30d7\u30e9\u30f3\u306b\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u5c55\u958b\u3001\u63a1\u7528\u3068\u5229\u7528\u3001\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3001\u30a2\u30c9\u30d0\u30a4\u30b9\u306e\u5171\u6709\u3001\u304a\u3088\u3073\u9867\u5ba2\u306b\u3088\u308b\u30b5\u30fc\u30d3\u30b9\u4f7f\u7528\u306e\u6700\u9069\u5316\u306b\u95a2\u3059\u308b\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u652f\u63f4\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u30a2\u30af\u30bb\u30b9\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\r\n<ol start=\"3\">\r\n<li><strong>\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30cd\u30eb<\/strong>\u3002<\/li>\r\n<\/ol>\r\n<p>\u4ee5\u4e0b\u306f\u3001monday.com \u3067\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u308b\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30cd\u30eb\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u305f\u3082\u306e\u3067\u3059\u3002<\/p>\r\n<p>3.1. <strong>\u30e1\u30fc\u30eb\u30b5\u30dd\u30fc\u30c8<\/strong>\u3002\u672c\u30b5\u30fc\u30d3\u30b9\u5185\u3067\u30d8\u30eb\u30d7\u306e\u30a2\u30a4\u30b3\u30f3 (\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069) \u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001monday.com \u306e\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306b\u3044\u3064\u3067\u3082\u30e1\u30fc\u30eb\u3067\u3054\u9023\u7d61\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u30e1\u30fc\u30eb\u306e\u53d7\u4ed8\u306f24\u6642\u9593\u3001\u5e74\u4e2d\u7121\u4f11\u3067\u3059\u3002\u3055\u3089\u306b\u3001monday.com 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\u304c\u72ec\u81ea\u306e\u88c1\u91cf\u3067\u6c7a\u5b9a\u3059\u308b\u6642\u9593\u5e2f\u304a\u3088\u3073\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3044\u3066\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u304a\u3088\u3073\u6298\u308a\u8fd4\u3057\u306e\u304a\u96fb\u8a71\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u3092\u542b\u3080\u8ffd\u52a0\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30cd\u30eb\u3092\u968f\u6642\u3054\u63d0\u4f9b\u3059\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\r\n<ol start=\"4\">\r\n<li><strong>\u30a8\u30e9\u30fc\u5bfe\u5fdc\u6642\u9593<\/strong><\/li>\r\n<\/ol>\r\n<p>4.1. \u30a8\u30e9\u30fc\u306f\u3001\u4e0a\u8a18\u306e\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u304a\u5ba2\u69d8\u304c monday.com \u306b\u3054\u5831\u544a\u3059\u308b\u3082\u306e\u3068\u3057\u307e\u3059\u3002monday.com 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width=\"85\">\r\n<p><strong>\u9ad8<\/strong><\/p>\r\n<\/td>\r\n<td width=\"265\">\r\n<p>\u30b3\u30a2\u30b5\u30fc\u30d3\u30b9\u306e\u4e3b\u8981\u6a5f\u80fd\u304c\u5f71\u97ff\u3092\u53d7\u3051\u308b\u3001\u307e\u305f\u306f\u30b3\u30a2\u30b5\u30fc\u30d3\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u5927\u5e45\u306b\u4f4e\u4e0b\u3059\u308b\u304b\u3001\u30a8\u30e9\u30fc\u304c\u6301\u7d9a\u3057\u3066\u591a\u304f\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u5f71\u97ff\u3059\u308b\u3082\u306e\u3002\u5408\u7406\u7684\u306a\u5bfe\u51e6\u65b9\u6cd5\u306a\u3057\u3002<\/p>\r\n<\/td>\r\n<td width=\"180\">\r\n<p>\u5373\u6642\u3068\u306a\u308b\u304c\u30011\u6642\u9593\u4ee5\u5185<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"85\">\r\n<p><strong>\u4e2d<\/strong><\/p>\r\n<\/td>\r\n<td width=\"265\">\r\n<p>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u307e\u305f\u306f\u4e00\u90e8\u306e\u6a5f\u80fd\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u30b5\u30fc\u30d3\u30b9\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u554f\u984c\u307e\u305f\u306f\u91cd\u5927\u306a\u30d0\u30b0\u3002\u5408\u7406\u7684\u306a\u5bfe\u51e6\u65b9\u6cd5\u3042\u308a\u3002<\/p>\r\n<\/td>\r\n<td width=\"180\">\r\n<p>24\u6642\u9593\u4ee5\u5185<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"85\">\r\n<p><strong>\u4f4e<\/strong><\/p>\r\n<\/td>\r\n<td width=\"265\">\r\n<p>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u30d0\u30b0\u307e\u305f\u306f\u305d\u306e\u4ed6\u306e\u6280\u8853\u554f\u984c\u3002 \u5408\u7406\u7684\u306a\u5bfe\u51e6\u65b9\u6cd5\u3042\u308a\u3002<\/p>\r\n<\/td>\r\n<td width=\"180\">\r\n<p>\u00a024\u6642\u9593\u4ee5\u5185<\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>4.2. \u91cd\u5927\u306a\u30a8\u30e9\u30fc\u306e\u5834\u5408\u3001monday.com \u306f\u5f53\u8a72\u30a8\u30e9\u30fc\u304c\u89e3\u6c7a\u3055\u308c\u308b\u307e\u306724\u6642\u9593\u5e74\u4e2d\u7121\u4f11\u3067\u89e3\u6c7a\u306b\u53d6\u308a\u7d44\u3080\u3082\u306e\u3068\u3057\u3001monday.com \u306f30\u5206\u3054\u3068\u306b\u304a\u5ba2\u69d8\u306b\u30b9\u30c6\u30fc\u30bf\u30b9\u30ec\u30dd\u30fc\u30c8\u3092\u9001\u4fe1\u3057\u3001\u3055\u3089\u306b<u><a 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start=\"5\">\r\n<li><strong>\u30b5\u30fc\u30d3\u30b9\u306e\u6708\u9593\u7a3c\u50cd\u6642\u9593<\/strong>\u3002<\/li>\r\n<\/ol>\r\n<p>5.1. \u30b3\u30a2\u30b5\u30fc\u30d3\u30b9\u306f\u6708\u5358\u4f4d\u3067\u6e2c\u5b9a\u3057\u300199.9%\u4ee5\u4e0a\u306e\u6642\u9593\u30011\u65e524\u6642\u9593\u3001\u90317\u65e5\u9593 (\u4f11\u65e5\u3092\u542b\u3080) \u5229\u7528\u3067\u304d\u308b\u3082\u306e\u3068\u3057\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u6708\u9593\u7a3c\u50cd\u6642\u9593\u306e\u7b97\u51fa\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u4e0d\u53ef\u306e\u4e8b\u8c61\u3068\u306f\u307f\u306a\u3055\u308c\u306a\u3044\u4ee5\u4e0b\u306e\u4e8b\u8c61\u306e\u5f71\u97ff\u3092\u53d7\u3051\u306a\u3044\u3082\u306e\u3068\u3057\u307e\u3059\u3002<\/p>\r\n<p>5.1.1.\u5929\u707d\u3001\u653f\u5e9c\u884c\u70ba\u3001\u66b4\u52d5\u3001\u6226\u4e89\u3001\u4e16\u754c\u7684\u306e\u5065\u5eb7\u30fb\u885b\u751f\u4e0a\u306e\u7dca\u6025\u4e8b\u614b\u3001\u75be\u75c5\u306e\u767a\u751f\u3001\u7206\u767a\u3001\u539f\u5b50\u529b\u4e8b\u6545\u3001\u706b\u707d\u3001\u6c34\u5bb3\u3001\u5730\u9707\u3001\u4e16\u754c\u7684\u306a\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u3001\u96fb\u6c17\u901a\u4fe1\u307e\u305f\u306f\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u30b7\u30b9\u30c6\u30e0\u306e\u4e00\u822c\u7684\u306b\u4f7f\u7528\u4e0d\u80fd\u306b\u3088\u308b\u96fb\u6c17\u901a\u4fe1\u304a\u3088\u3073\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u30b5\u30fc\u30d3\u30b9\u306e\u4f7f\u7528\u4e0d\u80fd\u3001\u307e\u305f\u306f monday.com \u306e\u5408\u7406\u7684\u306a\u652f\u914d\u306e\u53ca\u3070\u306a\u3044\u5927\u707d\u5bb3\u306b\u3088\u308b\u4f7f\u7528\u4e0d\u80fd\u3092\u542b\u3080\u3001monday.com \u306e\u652f\u914d\u306e\u53ca\u3070\u306a\u3044\u4e8b\u614b\u306b\u3088\u308a\u30b3\u30a2\u30b5\u30fc\u30d3\u30b9\u304c\u5229\u7528\u3067\u304d\u306a\u304b\u3063\u305f\u5834\u5408\u3002<\/p>\r\n<p>5.2.2. monday.com \u304c\u304a\u5ba2\u69d8\u306b\u5c11\u306a\u304f\u3068\u30823\u65e5\u524d\u306b\u901a\u77e5\u3057\u305f\u6761\u4ef6\u3067 (<u><a href=\"https:\/\/status.monday.com\/\">\u30b9\u30c6\u30fc\u30bf\u30b9\u30da\u30fc\u30b8<\/a><\/u>\u3001\u30b5\u30a4\u30c8\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u307e\u305f\u306f\u30e1\u30fc\u30eb\u3092\u901a\u3058\u3066) \u8a08\u753b\u3055\u308c\u305f\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u304a\u3088\u3073\/\u307e\u305f\u306f\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306e\u305f\u3081\u306b\u30b3\u30a2\u30b5\u30fc\u30d3\u30b9\u304c\u5229\u7528\u3067\u304d\u306a\u304f\u306a\u3063\u305f\u5834\u5408\u3002<\/p>\r\n<p>5.1.3. \u30b3\u30a2\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u4e0d\u53ef\u304c\u6b21\u306e\u3082\u306e\u306b\u8d77\u56e0\u3059\u308b\u5834\u5408 (a) \u304a\u5ba2\u69d8\u304a\u3088\u3073\/\u307e\u305f\u306f\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3001\u30ea\u30f3\u30af\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3001\u30a2\u30d7\u30ea\u3001\u7d71\u5408\u3001\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u3001\u307e\u305f\u306f\u305d\u306e\u4ed6\u306e\u6a5f\u5668\u3002(b) 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start=\"6\">\r\n<li><strong>\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u4e0d\u53ef\u30af\u30ec\u30b8\u30c3\u30c8<\/strong><\/li>\r\n<\/ol>\r\n<p>6.1 \u304a\u5ba2\u3055\u307e\u304c\u672c\u5951\u7d04\u306b\u9055\u53cd\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u306b\u9650\u308a\u3001\u672c\u7b2c6\u9805\u306e\u6761\u4ef6\u306b\u5f93\u3044\u3001\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u4e0d\u53ef\u306e\u6551\u6e08\u63aa\u7f6e\u3068\u3057\u3066\u3001\u200emonday.com \u306f\u304a\u5ba2\u69d8\u306e\u30a2\u30ab\u30a6\u30f3\u30c8 (\u307e\u305f\u306f\u304a\u5ba2\u3055\u307e\u304c\u30ea\u30bb\u30e9\u30fc\u3092\u901a\u3058\u3066\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3057\u6599\u91d1\u3092\u652f\u6255\u3063\u305f\u5834\u5408\u306f\u3001\u304a\u5ba2\u3055\u307e\u540d\u7fa9\u306e\u8a72\u5f53\u3059\u308b\u30ea\u30bb\u30e9\u30fc) \u306b\u5bfe\u3057\u3001\u305d\u308c\u305e\u308c\u306e\u6708\u9593\u7a3c\u50cd\u7387\u306b\u5fdc\u3058\u305f\u30af\u30ec\u30b8\u30c3\u30c8\u6bd4\u7387\u3067\u30af\u30ec\u30b8\u30c3\u30c8\u3092\u4ed8\u4e0e\u3059\u308b\u3082\u306e\u3068\u3057\u307e\u3059\u3002<\/p>\r\n<table width=\"660\">\r\n<tbody>\r\n<tr>\r\n<td width=\"277\">\r\n<p><strong>\u6708\u9593\u7a3c\u50cd\u7387<\/strong><\/p>\r\n<\/td>\r\n<td width=\"123\">\r\n<p><strong>\u30af\u30ec\u30b8\u30c3\u30c8\u306e\u5272\u5408<\/strong><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"277\">\r\n<p>99.9\uff05\u672a\u6e80\u3068\u306a\u308b\u304c\u300198\uff05\u307e\u305f\u306f\u305d\u308c\u4ee5\u4e0a<\/p>\r\n<\/td>\r\n<td width=\"123\">\r\n<p>5%<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"277\">\r\n<p>98%\u672a\u6e80\u3068\u306a\u308b\u304c\u300195%\u307e\u305f\u306f\u305d\u308c\u4ee5\u4e0a<\/p>\r\n<\/td>\r\n<td width=\"123\">\r\n<p>10%<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"277\">\r\n<p>95%\u672a\u6e80\u3068\u306a\u308b\u304c\u300190%\u307e\u305f\u306f\u305d\u308c\u4ee5\u4e0a<\/p>\r\n<\/td>\r\n<td width=\"123\">\r\n<p>15%<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"277\">\r\n<p>90%\u672a\u6e80\u3068\u306a\u308b\u304c\u300185%\u307e\u305f\u306f\u305d\u308c\u4ee5\u4e0a<\/p>\r\n<\/td>\r\n<td width=\"123\">\r\n<p>20%<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"277\">\r\n<p>85\uff05\u672a\u6e80<\/p>\r\n<\/td>\r\n<td width=\"123\">\r\n<p>30%<\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<p>6.2.\u30af\u30ec\u30b8\u30c3\u30c8\u306f\u3001\u8a72\u5f53\u3059\u308b\u30af\u30ec\u30b8\u30c3\u30c8\u6bd4\u7387\u306b\u3001\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u4e0d\u80fd\u306e\u4e8b\u8c61\u304c\u95a2\u9023\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u4e0d\u80fd\u304c\u767a\u751f\u3057\u305f\u5404\u6708\u306e\u5404\u30b5\u30fc\u30d3\u30b9\u306e\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306b\u5bfe\u3057\u3066\u304a\u5ba2\u69d8\u304c monday.com \u306b\u652f\u6255\u3046\u6599\u91d1\u3092\u4e57\u3058\u3066\u8a08\u7b97\u3055\u308c\u308b\u3082\u306e\u3068\u3057\u307e\u3059 (\u4f8b\uff1a\u30b5\u30fc\u30d3\u30b9\u306e\u5e74\u9593\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u5e74\u9593\u6599\u91d1\u306e1\/12\uff09\u3002\u304a\u5ba2\u69d8\u304c\u30ea\u30bb\u30e9\u30fc\u3092\u901a\u3058\u3066\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3057\u3001\u6599\u91d1\u3092\u652f\u6255\u3063\u305f\u5834\u5408\u3001\u304b\u304b\u308b\u6708\u984d\u6599\u91d1\u307e\u305f\u306f\u5e74\u9593\u6599\u91d1\u306e\u8a08\u7b97\u306f\u3001\u8a72\u5f53\u3059\u308b\u30ea\u30bb\u30e9\u30fc\u304c monday.com \u306b\u652f\u6255\u3046\u6599\u91d1\u306b\u57fa\u3065\u304f\u3082\u306e\u3068\u3057\u307e\u3059\u3002<\/p>\r\n<p>6.3. monday.com 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\u306b\u3088\u308b\u91d1\u92ad\u7684\u6255\u3044\u623b\u3057\u3092\u53d7\u3051\u308b\u6a29\u5229\u3092\u304a\u5ba2\u69d8\u306b\u4ed8\u4e0e\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30af\u30ec\u30b8\u30c3\u30c8\u3092\u4ed6\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u307e\u305f\u306f\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u8b72\u6e21\u307e\u305f\u306f\u9069\u7528\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\r\n<p>6.4. \u30af\u30ec\u30b8\u30c3\u30c8\u3092\u53d7\u3051\u53d6\u308b\u306b\u306f\u3001\u304a\u5ba2\u69d8\u306e\u7ba1\u7406\u8005\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u4e0d\u53ef\u306e\u767a\u751f\u304b\u308990\u65e5\u4ee5\u5185\u306b support@monday.com 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