2018 is proving to be a year of unprecedented growth at monday.com! And we are looking for another Customer Success Manager to join our expanding remote team.
There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a remote full-time position that may include working on weekends.
- Build strong relationships with our clients to understand their needs and ensure their success with monday.com
- Serve as the main point of contact and liaison between clients and the rest of the monday.com team
- Empower customers to connect their goals and challenges with the solution in monday.com
- Take ownership of new accounts and manage their onboarding
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
- Stay in touch with clients to ensure that they're realizing the full potential of monday.com
- Prior experience in customer service or account management in a SAAS company - a must
- Prior remote work experience - a must
- Excellent interpersonal skills and multitasking abilities
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
- Technical background is an advantage