Menu details
The managed services menu
Each quarter, your service points unlock a menu of activities. Choose what moves your business forward. Higher tiers unlock more activities. Each tier includes the activities from the tier before it.
Each activity lists its cost in service points. Each tier includes a quarterly allocation:
- Foundation: Tier 1 – 6 service points per quarter (2 per month)
- Accelerate: Tier 2 – 12 service points per quarter (4 per month)
- Transform: Tier 3 – 24 service points per quarter (8 per month)
Monthly Meeting and Planning Activities Always Included
Foundation: Tier 1 activities
Available to all customersBasic Use-Case Build
One use case, built end to end, with optional AI components and a hand-off to your team.
Guided Basic Use-Case Build
Working sessions where your team builds and your delivery team guides, ending with your team owning the build.
Optimization Sprint
Targeted improvement of one existing workflow for one team.
monday Agent Build
A new monday agent added to a use case you already run in the monday.com platform, including testing and refinement.
monday Agent Optimization
Refine and improve an existing monday agent, including testing, tuning, and adding new capabilities.
monday Vibe
A monday Vibe app, from a display of your existing board data to multi-source apps with AI features.
Solution Design Proposal (design only)
A native monday.com solution design, delivered as a proposal by your delivery team. No build.
Sidekick Deployment Plan
Rollout plan, configuration guidance, adoption playbook, and an initial team enablement session.
Tailored Training
Online, tailored training for your specific team's workflow, with a live session, recording, and documentation.
Ongoing Use-Case Management
Your delivery team provides the recurring support a live use case needs. Recommended for monthly use.
Flex Support Block - Product Consulting Sessions
Reserved capacity for ad hoc product consulting requests, troubleshooting, and small fixes on live workflows. Recommended for monthly use.
Accelerate: Tier 2 activities
Includes all Foundation activitiesAdvanced Use-Case Build
One connected workflow across up to two teams, with integrations and extensive reporting.
Integrated Solution Design and Architecture Proposal (design only)
A solution design that combines native monday.com design with third-party integrations. Delivered as a proposal by your delivery team. No build.
Integration Platform (iPaaS) Consulting Sessions
Advisory sessions on connecting monday.com to your other systems through an integration platform.
Advanced monday Vibe - Developer Consulting Sessions
Developer-level advisory sessions on advanced monday Vibe apps.
Data Migration Strategy Proposal (design only)
A strategy for moving your data into the monday.com platform, written as a proposal by your delivery team. No migration work.
Flex Support Block - Technical Consulting Sessions
Reserved capacity for ad hoc technical consulting requests on live workflows and integrations. Recommended for monthly use.
Third-party AI Agent Connections Consulting Sessions
Advisory sessions on connecting your preferred third-party AI tools and agents to the monday.com platform, covering workflows, prompts, and AI governance.
Onsite
An in-person delivery day at your office. Points are per day and do not cover travel expenses. Please see the Managed Services terms for additional information.
Transform: Tier 3 activities
Includes all Foundation and Accelerate activitiesOn-going Management of Tailored Application/System Integration
Ongoing maintenance and updates of a tailored application or system integration. Recommended for monthly use.
Tailored 'monday code' Application - Software Development
A tailored application designed, built, and deployed on the monday.com platform using monday code.
Third-party Data Conversion into monday.com
File-based migration of legacy data into the monday.com platform. You provide the exports, and the conversion includes data mapping guidance. Subject to volume limits, with no access to third-party APIs.
monday.com Account Consolidation or Server Migration
Consolidation of monday.com accounts or migration of a server. Points are per account involved in consolidation.
Tailored System Integration (Third-party to monday.com) - Software Development
A tailored integration between the monday.com platform and one of your other systems. Any tailored code runs on monday code.
Need more scope than a tier includes? Your account team can help you add services, move to a higher tier, or build a tailored engagement.
Where an activity lists a range of points, the final amount is confirmed with your delivery team based on scope and shared with you before the activity begins. Larger activities may take longer than one month to complete, up to a full quarter or year, using your monthly points as the work progresses.
Maximum hours per month by tier:
- Foundation: Tier 1: 2 service points, up to 10 hours
- Accelerate: Tier 2: 4 service points, up to 20 hours
- Transform: Tier 3: 8 service points, up to 40 hours
Service points translate to delivery hours at a consistent ratio, which applies to any tier, including Tier 4 with additional points.
Hours not consumed in a given month cannot be banked, accumulated, or saved for subsequent months. For full details, see the Managed Services terms.