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FAQs
General
Certification workshops
Pricing
Registration
Accomodations & accessibility
Sponsorship
General
What is Elevate?

Elevate is monday.com’s annual conference, a must-attend event for monday.com enthusiasts and anyone passionate about work tech.

When and where is Elevate?

Elevate will take place in London on September 11-12 at ExCel London, in New York on September 24-25 at Pier 36 NYC, and Sydney on October 22 at ICC Sydney.

Will there be multiple tracks?

Elevate’s agenda content will be mainly catered to 5 professional roles: project management, marketing, sales, product & development, and IT & operations. That said, all attendees are welcome to attend any sessions they choose.

How do I build my own agenda?

At Elevate ’24, there will be many concurrent sessions. You can check out the agenda to explore which sessions you’d like to attend. Also, ahead of Elevate, we recommend signing up for limited availability masterclasses through the link in your confirmation email.

How can I convince my manager to let me come, or ideally pay for my ticket?

We’ve got you covered. Check out this doc for what you can send your manager over email or Slack.

I’d love to speak at Elevate or lead a breakout session. Where can I apply to do that?

Fab! We look forward to hearing more about you, your speaking experience, and what you’d like to share at Elevate. Just fill out this form.

I’m interested in being a sponsor at Elevate. How can I learn more about those opportunities?

If you’re interested in becoming a sponsor at Elevate, you can fill out this form to receive the prospectus.

I’m from the press. Can I get media credentials? What would that include?

You can request a press pass that includes complimentary tickets to Elevate and VIP seating for the main stage sessions. To request press credentials, please fill out this form.

Do I need to bring a laptop?

We do recommend you bring a laptop if you plan to take part in our hands-on platform skill-building sessions, since it may be helpful to follow along on your own account. If you choose not to bring a laptop, no worries, you’ll be able to access templates demoed in each session after the conference.

Is there a conference app?

Yes, there will be a conference app that will be available closer to the conference. Until then, personal details can be updated by contacting us.

Can I watch Elevate online?

Elevate conferences won’t be livestreamed. Select sessions will be available to watch at our free global online event, Elevate Online, on Dec 4th.

Certification workshops
Do I have to purchase a certification add-on ticket with my general admissions ticket?

If you want to join us for one of our certification workshops at Elevate, it’s available for an additional cost. We recommend that you purchase both your general admissions and certification pass together.

What if I decide I want to buy a certification ticket after I’ve bought my general admissions ticket?

You can still buy a certification ticket after you purchase your general admission ticket by contacting us. Please keep in mind, you will be charged the current certification price, not the price quoted when you bought your general admissions ticket if there’s a difference.

What do I need to bring with me?

Your laptop, charger, and any other accessories that help you work comfortably.

What prior skills are required to take the monday work management core certification workshop?

No prior experience is required for this certification workshop.

Am I eligible to participate in the monday work management advanced workshop if I haven’t completed the online monday work management core certification exam?

One of the prerequisites for attending the course is completing the monday work management core certification exam successfully. This is to make sure that you are fully prepared for this hands-on workshop. For more info, contact us here.

I’ve already done the core certification online. Can I get a discount on the bundle?

Yes, reach out through this form to receive a special discount.

I can’t make it in the end. What is the refund policy?

You may cancel your ticket and request a refund according to our cancelling and refund policy below:

Until June 1 – Full refund
From June 2 – Sept 1 – Within 24 hours of registering*
After Sept 2 – No refund

*Once you receive access to the online course, the price of the certification will be deducted from your refund.

To cancel, please contact us here.

I can’t make it to Elevate. Can I use the credit to join a different certification workshop?

Registration is for this specific workshop only and cannot be transferred to a different date or workshop.

The certification pass comes with access to the online coursework. Can I share the online certification with my team?

No. Other team members must purchase their own online certification access. They can purchase that on the certification website here.

How will I access the certification coursework?

Coursework will be available via email as of June 2 for those who registered prior. For those who register after June 2, access typically takes about 48 hours to be granted from time of purchase.

If you have not received access after June 2 for 7 days or more, please contact us here.

What is the format of the online coursework including lessons, quizzes, and final exam?

The certification lessons are online and self-paced, including both text and interactive videos. The quizzes throughout the course and the final exam are multiple-choice.

Can I get certified without completing all of the lessons?

No, you’ll need to complete the entire certification course and pass the final exam to receive a monday.com certificate.

Will the certification need to be renewed?

Yes, the certification, once completed, is good for 1 year from the date you pass the exam. We then ask for you to retake the exam, at no extra charge. Exams may have updated information as product capabilities change over time.

Pricing
How much does Elevate cost to attend?

Individual tickets are $580. For group tickets of 3 or more, each ticket will cost $470.

How much is the certification workshop?

When paying for a general admissions and certification ticket together, it will cost $790 per person and $630 per person for groups of 3 or more.

Where can I find all the pricing information?

Take a look at the pricing listed at the bottom of each location page.

Can I get a group discount?

If you’re looking to buy a bundle of 3 or more tickets, you will receive a special discounted price by choosing “Group ticket” during registration.

Can I get a discount as a non-profit?

Attendees who work at non-profit companies are eligible to get 15% off their tickets. For more info, contact us.

I’m a monday.com partner. Is the pricing different for me?

Yes, we do have a ticketing package designed specially for partners. Please reach out to us for more information.

What are my payment options?

You can pay using Apple Pay, credit card, PayPal, Klarna, Afterpay, and more.

When I pay, do I get a receipt?

When you register, you’ll be asked if you’d like to download the receipt as a downloadable PDF.

Registration
I’m not sure if my registration went through. Is there a way to check?

Please check your email inbox to see if you’ve gotten a confirmation email. If not, be in touch and we can see how we can help.

I have questions about the process. Who can I talk to?

Have a good run through this FAQ page, as we might have already answered your particular registration flow question here. Don’t see your question here? Reach out and we’ll clear that up for you in no time.

I finished registration. What happens now?

Wahoo! For now, sit back and enjoy, we’ll be sending you more info via email soon about how to build your dream Elevate agenda (full agenda available in June). It’s also worth considering making any transportation or sleeping arrangements you may need to plan for in advance, since those won’t be covered by the Elevate team.

I registered, but I can’t make it. Can I get a refund?

Yes, you may cancel your ticket and request a refund according to our cancelling and refund policy below:

Until June 1 – Full refund
From June 2 – Sept 1 – Within 24 hours of registering*
After Sept 2 – No refund

*If you purchased a conference pass with certification, then once you receive access to the online course, the price of the certification will be deducted from your refund.

To cancel, please contact us here.

Are there any added fees or penalties to canceling?

There are no added fees for cancelling. However, the refund policy is dependent upon when you make the request and your pass type.

I requested a refund. How long will it take for it to be processed?

Refund requests may take up to 30 business days to be processed. If you’d like an update regarding your request status, please let us know.

I can’t come, but I want to pass my ticket on to someone from my organization. Is that possible?

You can pass your ticket on to a colleague at your organization, no problem. Contact us with their name and email address and we’ll be sure to update it in the backend.

Where can I find my registration confirmation?

Search Elevate in your email inbox (and spam folder) to find your confirmation email. If you didn’t receive one, please contact us

Can I register placeholder tickets under my name?

If you’d like to save tickets for others, you can purchase a group ticket, and invite your group members to add their details afterwards.

Can I add more tickets to my group after my initial purchase?

No, additional group members cannot be added to an existing group purchase. New registrants will need to initiate a separate purchase.

How do I sign up for masterclasses?

Masterclasses are included in your Elevate pass. You can only save your spot for a masterclass once you’ve completed your registration, by accessing your profile page through your confirmation email.

You can attend as many masterclasses as you’d like, as long as they don’t occur at the same time.

Spots are limited!

Accomodations & accessibility
Where do people who are coming into Elevate from out of town stay?
Does monday.com offer any discounts at any local hotels?

No. 

I have food restrictions. Will I be accommodated?

We will do our best to accommodate various food restrictions and preferences. That said, breakfast will not be provided by Elevate. Lunch will be made available for purchase on-site at some amazing food trucks we’re bringing to the venue. Day 1’s cocktail event will include light refreshments, but not dinner.

Will there be accessible bathrooms?

Yes, there will be men, women, gender-neutral bathrooms, as well as wheelchair-accessible bathrooms.

I have accessibility needs. Who can I talk about arranging those accommodations?

We’d be happy to accommodate you. Please be in touch to let us know how we might be of assistance.

Sponsorship
Who can be a sponsor for Elevate?

Anyone can request to be a sponsor. Feel free to get in touch via the form on our sponsorships page and we’ll redirect you to our downloadable Prospectus.

How much do sponsorship packages cost?

There are multiple tiers of sponsorship packages, plus more perks and benefits offered à la carte. All information is available in the downloadable Prospectus after completing the sponsorship request form.

Will there be sponsorship opportunities for all Elevate locations?

There will be sponsorship opportunities for the 3 main Elevate locations: London, New York, and Sydney.

Does sponsorship come with complimentary tickets?

Some sponsorship packages do come with complimentary tickets to Elevate.

If I become a sponsor, do I get discounted tickets for some of my customers?

Yes, to learn more about this, contact us.