Customer Experience Advocate

Customer SuccessFull-timesydneySydney, AU

We are looking for a Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

Please note that this role is on a hybrid model in our Sydney location. 

About The Role

We are looking for a Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

Please note that this role is on a hybrid model in our Sydney location. 

  • Provide personalized, effective, and insightful support to customer inquiries via multiple channels.
  • Understand our users' varied needs and ensure their success with monday.com
  • Empower our customers to achieve their goals and overcome their challenges with the platform. 
  • Serve as an ambassador for our customers with the rest of the monday.com team to ensure that our product always serves our customers’ needs and expectations.
  • Collaborate with our development teams to identify, reproduce and report bugs until resolution.
  • Educate our customers on new and existing features, best practices, and a variety of use cases across industries. This is achieved by planning and hosting online demos, consultations, and screen shares on both a one-to-one and one-to-many basis.

Your Experience & Skills

  • 1+ years' of professional experience (particularly customer-facing positions in any industry).
  • A strong team player with a dedication to fulfilling our customers' goals with empathy, perseverance and creative problem-solving.
  • Excellent written and verbal communication skills, providing clarity for customers by translating complex ideas into digestible formats.
  • An enthusiastic, positive and highly-motivated individual with a great sense of humour - keen to join a team who is, too.
  • Ability to take initiative and switch gears quickly, adapting to a diverse set of responsibilities and supporting customers across a range of industries and geographies.

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If you’re having trouble submitting this form, please send us an email with your CV and a link to the position at: jobs@monday.com
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We believe in equal opportunity.

As a global company, we value and encourage curiosity, diversity, and innovation from our employees, customers, and partners. As an equal opportunity employer, monday.com is committed to a diverse workforce. We do not discriminate in hiring or any employment decision based on race, gender, culture, physical or mental disability, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to: accommodations@monday.com.

All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Meet the Customer Success team

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
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Didn't find a position that suits you?

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