Customer Experience Advocate (French Fluency)
We are looking for Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.
This video is a great peek into our CS team culture: https://www.youtube.com/watch?v=HmzDluJlrxA&
Get a sense of what it feels like in this podcast: https://www.startupforstartup.com/turning-30k-support-tickets-a-month-into-actionable-insights/
About The Role
We are looking for Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.
This video is a great peek into our CS team culture: https://www.youtube.com/watch?v=HmzDluJlrxA&
Get a sense of what it feels like in this podcast: https://www.startupforstartup.com/turning-30k-support-tickets-a-month-into-actionable-insights/
- Provide personalized, top-notch support to customer inquiries via email, phone and video call to understand their needs and ensure their success with monday.com.
- Empower our customers to connect their goals and challenges with the solution on monday.com.
- Serve as the liaison between our customers and the rest of the monday.com team to advocate and help shape the best possible version of our product.
- Collaborate with the development team to identify, reproduce and report bugs until resolution.
- Plan and execute online webinars, consultations, and one-on-one demos to educate our customers on new and existing features, unique use cases and best practices of our product.
Your Experience & Skills
- 0-2 years of professional experience.
- Native French speaker and English mother tongue – must
- Excellent interpersonal skills and multitasking abilities
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
- BA Degree in business or any relevant field
Meet the Customer Success team
The Customer Experience Team is a group of frontline advocates, cultivating relationships and empowering teams to fulfill their goals and thrive. By being the true experts of the monday.com platform, we are able to provide a unique level of support and inspiration to our users. We are an energetic, empathetic and passionate team that enjoys teamwork, helping others, and taking on new challenges in this fast-paced environment.
Founders, employees and members of the startup ecosystem share knowledge, experience and actionable insights
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Check out our team's articles on monday.com blog
You can still apply. We’re always looking for amazing people! submit your resume and we’ll get in touch if anything comes up.