Partner Success Manager (Spanish)

PartnershipssaopauloSao Paulo, BR

Our Partnerships Group is growing and we are looking for a Partners Success Manager to join the team! You’ll work closely with our business partners and with their clients (both existing and new prospects) to ensure monday.com delivers the best value to their business needs and challenges.

This is a key position to help shape our Partnerships’ Customer Excellence team. In this role, you will build the foundations for our Partnership customer success program as well as future business oriented solutions. The work will be focused on our partners and their customers based in LATAM.

About The Role

Our Partnerships Group is growing and we are looking for a Partners Success Manager to join the team! You’ll work closely with our business partners and with their clients (both existing and new prospects) to ensure monday.com delivers the best value to their business needs and challenges.

This is a key position to help shape our Partnerships’ Customer Excellence team. In this role, you will build the foundations for our Partnership customer success program as well as future business oriented solutions. The work will be focused on our partners and their customers based in LATAM.

  • Work closely with the Partnerships managers to share portfolio insights of their partners
  • Work closely with the partners to enable them to perform Customer Success work with their clients and ensure their customers’ satisfaction 
  • Provide onboarding and training for new Partnerships customers and ensure teams find value in monday.com’s platform for their business needs
  • Forecast and track key account metrics
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using account metrics
  • Provide professional support to enhance customer’s and partners’ dedication to monday.com

Your Experience & Skills

  • 2-5 years of experience in SaaS Customer Success Management with clients
  • Fluent in English and Spanish- must
  • Experience working in business organizations, managing cross-functional stakeholders, and negotiating solutions
  • Experience collaborating with developers, engineers, and product managers to build custom solutions
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plans
  • Excellent organizational and time-management skills
  • Analytical skills and passion for technology

Visa sponsorship for this role is currently not available.

Please submit your CV in English


monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

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As a global company, we value and encourage curiosity, diversity, and innovation from our employees, customers, and partners. As an equal opportunity employer, monday.com is committed to a diverse workforce. We do not discriminate in hiring or any employment decision based on race, gender, culture, physical or mental disability, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to: accommodations@monday.com.

All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Meet the Partnerships team

The Partnerships team is centered around creating a vibrant, top-notch global partner ecosystem with the aim of contributing significantly to monday.com’s growth opportunities around the world. Our partnerships cover everything from channel partners (resellers and system integrators) and referrals, to tech and academic partnerships with a presence already in 50 different countries around the globe! We are independent, initiative-takers, macro-thinkers who thrive on building relationships and pursuing opportunities

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