{"id":8574,"date":"2019-10-22T14:29:22","date_gmt":"2019-10-22T14:29:22","guid":{"rendered":"https:\/\/staging-mondaycomblog.kinsta.cloud\/?p=8574"},"modified":"2024-12-22T10:52:12","modified_gmt":"2024-12-22T10:52:12","slug":"workplace-accountability","status":"publish","type":"post","link":"https:\/\/monday.com\/blog\/teamwork\/workplace-accountability\/","title":{"rendered":"Workplace accountability done right"},"content":{"rendered":"<p>If you\u2019ve ever been part of a team project that <a href=\"https:\/\/monday.com\/blog\/project-management\/common-causes-of-project-failure-and-how-to-avoid-them\/\">ends up going nowhere<\/a>, you\u2019ve probably experienced a breakdown in workplace accountability.<\/p>\n<p>The reality is: When team members aren\u2019t held responsible for their tasks, things kinda&#8230;fall apart.<\/p>\n<p>As humans, we inherently value accountability within all of our relationships&#8211;so it\u2019s no surprise that this extends to the working environment, too.<\/p>\n<p>If you\u2019re looking for ways to boost workplace accountability, you\u2019re in the right place. We\u2019re taking a deep dive into this topic today.<\/p>\n<p style=\"text-align: center;\"><a class=\"cta-button blue-button\" aria-label=\"Get started with monday.com\" href=\"https:\/\/auth.monday.com\/users\/sign_up_new\" target=\"_blank\">Get started with monday.com<\/a><\/p>\n<h2>What is workplace accountability?<\/h2>\n<p>Workplace accountability is when employees are responsible for the tasks they\u2019re assigned. It\u2019s a public form of responsibility within the work environment that allows team members to count and rely on each other, knowing that each person fully accepts and can execute their assigned duties.<\/p>\n<p>Workplace accountability helps answer questions like:<\/p>\n<ul>\n<li><strong>Can the employee be relied on to complete assignments and projects he\/she is given?<\/strong><\/li>\n<li><strong>Is the employee performing the duties required by their job?<\/strong><\/li>\n<li><strong>Are employees participating and helping fulfill the goals of the organization?<\/strong><\/li>\n<\/ul>\n<p>Without accountability, workplaces become environments that cause unhappiness, bitterness, and frustration for employees. This is why it\u2019s so important to foster a team culture that holds every person accountable.<\/p>\n<blockquote><p>\u201cInstead of <a href=\"https:\/\/monday.com\/\">telling your team what to do<\/a> (as in direction) tell them why it&#8217;s important (as in context.) Their ability to commit and be accountable for that task increases immensely as a result.\u201d &#8211; Karthik Sridhar, <a href=\"https:\/\/www.supply.ai\/\" rel=\"nofollow\">Supply.ai<\/a><\/p><\/blockquote>\n<h2>Statistics on workplace accountability<\/h2>\n<p>The numbers paint a clear picture around why workplace accountability is so important.<\/p>\n<p><strong>Let\u2019s look at a few key stats on how it impacts teams at work:<\/strong><\/p>\n<ol start=\"1\" type=\"1\">\n<li>According to <a href=\"https:\/\/www.gallup.com\/workplace\/257945\/ways-create-company-culture-accountability.aspx\" rel=\"nofollow\">Gallup<\/a> data, 47% of workers received feedback from their manager &#8220;a few times or less&#8221; in the past year. 26% of employees strongly agree that the feedback they receive helps them do their work better.<\/li>\n<li>25% of leaders <a href=\"https:\/\/nevadasmallbusiness.com\/does-your-team-take-responsibility-accountability-in-the-workplace\/\" rel=\"nofollow\">surveyed<\/a> feel that 10% to 20% of their workers avoid accountability.<\/li>\n<li><a href=\"https:\/\/www.partnersinleadership.com\/news\/press-releases\/landmark-workplace-study-reveals-crisis-of-accountability\/\" rel=\"nofollow\">84% of employees<\/a> say the way leaders behave as the single most important factor influencing accountability in their organizations, yet just 15% of leaders have successfully defined and broadly communicated their key results.<\/li>\n<\/ol>\n<h2>Best practices for creating a culture of accountability<\/h2>\n<p>If you want to create a culture of accountability, you\u2019ll need to follow a few best practices.<\/p>\n<p style=\"text-align: center;\"><a class=\"cta-button blue-button\" aria-label=\"Get started\" href=\"https:\/\/auth.monday.com\/users\/sign_up_new\" target=\"_blank\">Get started<\/a><\/p>\n<h3>Set SMART goals for team members<\/h3>\n<p>SMART goals are ones that are realistic for team members&#8211;and they\u2019re highly specific. When these types of goals are in place, each person has a crystal clear picture of what they need to accomplish in order to make the project successful.<\/p>\n<p>\u201cClear communication and clear goals are essential. They remove negative feelings that come as a result of lacking communication which can eat away at team morale. When team members know they\u2019re responsible for something (and if they don\u2019t accomplish it, they\u2019re holding up everyone else) there\u2019s inherent accountability built in.\u201d -Vincenzo Landino, CEO of\u00a0 <a href=\"https:\/\/twitter.com\/vincenzolandino\" rel=\"nofollow\">The Landino Group<\/a><\/p>\n<h3>Define accountability expectations (and document them)<\/h3>\n<p>\u201cDefine the scope accurately at the beginning of the project, share the \u00a0\u201cwhy\u201d and the end goal. People don\u2019t want to be pixel pushers or number crunchers, it\u2019s easier to hold the team accountable and get strong results when they feel good about what they\u2019re doing.\u201d -Hudaina Baig, <a href=\"https:\/\/twitter.com\/HudainaBaig\" rel=\"nofollow\">Paid social consultant<\/a><\/p>\n<p>Do all of your team members know what\u2019s expected of them outside their goals and objectives? Do they know how the project will progress, and how information should be shared, for example? By documenting your expectations and sharing them with the group, you provide a point of reference that can help realign things should they fall off track.<\/p>\n<p>For example: If an employee misses an agreed upon deadline, make sure there are implications that keep it from happening again. One way to do this might be to have the team member explain to their teammates why they weren\u2019t able to do their part on time. Having to admit a failure to the group can be a powerful accountability booster.<\/p>\n<p>\u201cDocument, document, document.\u00a0Writing out weekly summaries of daily stand up meetings and weekly check ins is a great way to boost team accountability, because it puts progress in a format that can be referenced by others.\u201d -Michelle Urban,\u00a0<a href=\"http:\/\/www.marketing261.com\/\" rel=\"nofollow\">Marketing 261<\/a><\/p>\n<h3>Evaluate progress regularly with individuals and ask how you can help them reach their goals<\/h3>\n<p>There\u2019s nothing worse than feeling like you\u2019re in the dark on a project. Make sure that team members know <a href=\"https:\/\/monday.com\/blog\/teamwork\/a-new-managers-guide-to-conducting-performance-reviews\/\">how they\u2019re performing<\/a> on an individual basis and as part of the team at regular intervals&#8211;at least once per week. Also, be sure to ask questions about how you can help them and make it easier for them to accomplish their tasks.<\/p>\n<p>\u201cAccountability breaks down when team members don\u2019t fully know what&#8217;s expected of them. The fix, in my experience, has been adding clarity around expected tasks and showing team members how those tasks link into larger corporate goals.\u201d -Stefan Palios,\u00a0<a href=\"https:\/\/pulseblueprint.com\/\" rel=\"nofollow\">Pulse Blueprint<\/a><\/p>\n<p style=\"text-align: center;\"><a class=\"cta-button blue-button\" aria-label=\"Get started\" href=\"https:\/\/auth.monday.com\/users\/sign_up_new\" target=\"_blank\">Get started<\/a><\/p>\n<h3>Provide opportunities for skill improvement<\/h3>\n<p>Employee development and accountability go hand in hand. Giving team members opportunities to learn, grow, and expand their skills means you\u2019re setting them up to be more productive, engaged team members when it comes to projects. Make sure you have a program in place that encourages training, education, and hands-on work so your team members are always sharpening their skills.<\/p>\n<h3>Address accountability wins and failures<\/h3>\n<p>It\u2019s important to publicly acknowledge those who excel at accountability and to spotlight their hard work. After all, a job well done deserves to be recognized&#8211;and it can spark that competitive spirit in your teammates, too. By spotlighting accountability wins, you create a culture herein everyone wants to be the person getting recognized. Plus&#8211;it just feels good.<\/p>\n<p>But accountability failures need to be addressed as well. For example, say an angry customer calls someone within your customer support department because they\u2019re unhappy with a product they purchased. The customer service representative doesn\u2019t appreciate being cussed out by this frustrated buyer, so after the call ends, they go on social media and rant about the <a href=\"https:\/\/www.userlike.com\/en\/blog\/rude-customers\" target=\"_blank\" rel=\"noopener noreferrer\">rude customer<\/a>.<\/p>\n<p>The customer ends up seeing this post, and now is even more upset&#8211;and takes his complaint to the CEO. The customer service manager should be held accountable for her subordinate\u2019s actions, as should the employee who took action on social media. The incident should be documented and addressed accordingly.<\/p>\n<h2>Master workplace accountability<\/h2>\n<p>With some smart strategies and a willingness to keep your team members on task, you can master accountability at work and create a team culture wherein team members motivate each other day after day.<\/p>\n<p>Just remember: Accountability won\u2019t happen overnight. Be willing to work on developing this quality in your team and use positive reinforcement to increase their accountable behaviors.<\/p>\n<p>Start working better with your team using this team tasks template:<\/p>\n<p style=\"text-align: center;\"><a class=\"cta-button blue-button\" aria-label=\"Get started\" href=\"https:\/\/auth.monday.com\/users\/sign_up_new\" target=\"_blank\">Get started<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019ve ever been part of a team project that ends up going nowhere, you\u2019ve probably experienced a breakdown in workplace accountability. The reality is: When team members aren\u2019t held responsible for their tasks, things kinda&#8230;fall apart. As humans, we inherently value accountability within all of our relationships&#8211;so it\u2019s no &#8230;<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"How do you implement workplace accountability? 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