{"id":77195,"date":"2021-07-29T23:51:15","date_gmt":"2021-07-29T23:51:15","guid":{"rendered":"https:\/\/monday.com\/blog\/?p=77195"},"modified":"2025-12-28T00:11:19","modified_gmt":"2025-12-28T05:11:19","slug":"knowledge-base-system","status":"publish","type":"post","link":"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/","title":{"rendered":"How to create an efficient and helpful knowledge base system"},"content":{"rendered":"\r\n\r\n\r\n\r\n\r\n\r\n\r\n<p>When a customer has a problem, and they search for an answer online, you want to provide them with the answer.<\/p>\r\n\r\n\r\n\r\n<p>But people experience different problems at different times, so you need a collection of information that can answer a variety of questions.<\/p>\r\n\r\n\r\n\r\n<p><strong>That\u2019s where a knowledge base can help. <\/strong><\/p>\r\n\r\n\r\n\r\n<p>In this article, we\u2019re going to look at what you need to create an efficient knowledge base system for your customers <em>and<\/em>\u00a0your employees.<\/p>\r\n\r\n\r\n\r\n<p>But let\u2019s not run before we can walk. First, let\u2019s clarify what a knowledge base system actually is.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">What is a knowledge base system?<\/h2>\r\n\r\n\r\n\r\n<p>Put simply, a <a href=\"https:\/\/support.monday.com\/hc\/en-us\/articles\/360003522920-Knowledge\" target=\"_blank\" rel=\"noopener\">knowledge base<\/a>\u00a0is an online\u00a0system that aims to solve problems.<\/p>\r\n\r\n\r\n\r\n<p>It provides FAQs, how-to guides, and troubleshooting instructions for users that need more information about a product, service, or company.<\/p>\r\n\r\n\r\n\r\n<p>This video is a perfect example of the type of content you\u2019ll find in a knowledge base:<\/p>\r\n\r\n\r\n\r\n<p><iframe loading=\"lazy\" title=\"How to get started with your work | monday.com tutorials\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/5425Ypv8gCE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Who needs a knowledge base system?<\/h3>\r\n\r\n\r\n\r\n<p>There are 2 types of knowledge base, each serving a different type of user.<\/p>\r\n\r\n\r\n\r\n<p>But no matter who the knowledge base is serving, the end goal is the same:<strong>\u00a0to provide support.<\/strong>\u00a0<\/p>\r\n\r\n\r\n\r\n<p>Let\u2019s take a look at these user types in more detail:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Internal: <\/strong>employees use an internal knowledge base. It provides them with access to important business information and guidance that helps them do their job efficiently.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>External: <\/strong>an external knowledge base is for clients and customers. It outlines everything they need to know about a product or service, giving them the support they need to address any issues or concerns.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>Take a look at <a href=\"https:\/\/support.monday.com\/hc\/en-us\/articles\/360003522920\" target=\"_blank\" rel=\"noopener\">monday.com\u2019s support page<\/a>\u00a0as an\u00a0example of an external knowledge base.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">What are the benefits of using a knowledge base system?<\/h2>\r\n\r\n\r\n\r\n<p>It takes a lot of time and effort to create a successful knowledge base.<\/p>\r\n\r\n\r\n\r\n<p>So, is it worth it?<\/p>\r\n\r\n\r\n\r\n<p>We\u2019ve outlined some of the benefits so you can decide for yourself.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Centralized information<\/h3>\r\n\r\n\r\n\r\n<p>A knowledge base is incredibly useful for storing all your business and product information in one location.<\/p>\r\n\r\n\r\n\r\n<p>But why is this important?<\/p>\r\n\r\n\r\n\r\n<p>Having a central location makes it easier for employees to find the information they need. And the same goes for customers, too.<\/p>\r\n\r\n\r\n\r\n<p>They can all head to a single location to find the information they need.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image is-style-default\"><img decoding=\"async\" class=\"aligncenter\" title=\"monday.com knowledge base\" src=\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2021\/07\/Screen-Shot-2021-07-27-at-11.41.21-AM.png\" alt=\"Screenshot of monday.com's knowledge base outlining all the areas of support\" width=\"1068\" height=\"612\" \/><\/figure>\r\n\r\n\r\n\r\n<p>And this is especially helpful as your\u00a0business grows.<\/p>\r\n\r\n\r\n\r\n<p>As you have new information and processes to remember and follow, a knowledge base keeps track of the most current and up-to-date information.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Increased customer satisfaction<\/h3>\r\n\r\n\r\n\r\n<p>Having easy access to support information is useful for customers who want answers to their problems \u2014 and fast.<\/p>\r\n\r\n\r\n\r\n<a class=\"twitter-box\" arial-label=\"Tweet\" target=\"_blank\" onclick=\"window.open(this.href,'targetWindow','toolbar=no,location=no,status=no,menubar=no,scrollbars=yes,resizable=yes, width=800,height=450'); return false;\" href=\"https:\/\/twitter.com\/intent\/tweet?text=\">With a knowledge-based system, customers can resolve their problems quicker and on their own time. So long as they have an internet connection, they can find the answers they need.<span><\/span><\/a>\r\n\r\n\r\n\r\n<p>Not to mention, it provides them with a more consistent way to resolve their problems.<\/p>\r\n\r\n\r\n\r\n<p>They know that they can visit your knowledge base if they have a problem. There\u2019s no need to go searching through endless search results on Google.<\/p>\r\n\r\n\r\n\r\n<p>As a result, your customers have a better experience with your company.<\/p>\r\n\r\n\r\n\r\n<p>And with <a href=\"https:\/\/assets.kpmg\/content\/dam\/kpmg\/xx\/pdf\/2020\/07\/customer-experience-in-the-new-reality.pdf\" target=\"_blank\" rel=\"nofollow noopener\">research<\/a>\u00a0showing that customers value online efficiency, it\u2019s a good idea to make sure your systems provide them with the information they\u2019re looking for. \u00a0<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Improved productivity<\/h3>\r\n\r\n\r\n\r\n<p>If your customers use your knowledge base to answer their problems, they don\u2019t need to get in touch with your team.<\/p>\r\n\r\n\r\n\r\n<p>As a result, your internal support team can be more productive with their time.<\/p>\r\n\r\n\r\n\r\n<p>Put simply, an external knowledge base allows your team to spend less time communicating with clients and more time focusing on other tasks.<\/p>\r\n\r\n\r\n\r\n<p>For example, if your customer service team spends less time conversing with customers, they can spend more time focusing on ways to improve the customer experience.<\/p>\r\n\r\n\r\n\r\n<p>So even though your team will spend less time communicating with customers, they\u2019ll be able to help the business grow in other ways.<\/p>\r\n<p style=\"text-align: center;\"><a class=\"cta-button blue-button\" aria-label=\"Get started with monday.com\" href=\"https:\/\/auth.monday.com\/users\/sign_up_new\" target=\"_blank\">Get started with monday.com<\/a><\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">3 stakeholders of your business&#8217; knowledge base system<\/h2>\r\n\r\n\r\n\r\n<p>There\u2019s more than one party that benefits from your business having a robust knowledge management system.<\/p>\r\n\r\n\r\n\r\n<p>In fact, there are 3:<\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li><strong>Customers<\/strong><\/li>\r\n<li><strong>Employees<\/strong><\/li>\r\n<li><strong>Shareholders<\/strong><\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p>Let\u2019s take a look at these stakeholders in more detail.<\/p>\r\n\r\n\r\n\r\n<h3>1. Customers<\/h3>\r\n\r\n\r\n\r\n<p>Customers have an interest in your external knowledge management software.<\/p>\r\n\r\n\r\n\r\n<p>Why?<\/p>\r\n\r\n\r\n\r\n<p>Because an efficient knowledge base can save them the time and hassle of having to get in touch with you directly. \u00a0<\/p>\r\n\r\n\r\n\r\n<p>But if your knowledge base isn\u2019t up to scratch, it can be counterproductive.<\/p>\r\n\r\n\r\n\r\n<p>Customers want a knowledge base that\u2019s full of useful and relevant information.<\/p>\r\n\r\n\r\n\r\n<p>If they head to your website and can\u2019t find the information they\u2019re looking for, or if the solution you\u2019ve provided doesn\u2019t work, chances are you\u2019ll have a frustrated customer on your hands.<\/p>\r\n\r\n\r\n\r\n<p>So when it comes to creating a knowledge base, think about what information you provide to your customers. If it doesn\u2019t provide them with what they need, they might not stick around.<\/p>\r\n\r\n\r\n\r\n<h3>2. Employees<\/h3>\r\n\r\n\r\n\r\n<p>Unlike customers, employees have an interest in both knowledge base systems.<\/p>\r\n\r\n\r\n\r\n<p>Let\u2019s take a look at why this is:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Internal: <\/strong>an internal knowledge base is specifically designed for employees, so it\u2019s no surprise that they\u2019d have an interest.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p style=\"padding-left: 40px;\">The knowledge base should give them the answers to any questions they have about internal business processes. As a result, it\u00a0helps them work efficiently, providing them with the information they need to do their job.<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>External: <\/strong>an external knowledge base helps customers, but it indirectly helps employees. By supporting customers, it\u00a0frees up time for employees to focus on other work.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>So whether you\u2019re creating an internal or external knowledge base, your employees will benefit from both.<\/p>\r\n\r\n\r\n\r\n<h3>3. Shareholders<\/h3>\r\n\r\n\r\n\r\n<p>People who have shares in your business have an interest in how it performs.<\/p>\r\n\r\n\r\n\r\n<p>Think about it. Your knowledge base provides customers with a better service, which increases the chance of <a class=\"wpil_keyword_link\" title=\"customer retention\" href=\"https:\/\/monday.com\/blog\/crm-and-sales\/customer-retention\/\" target=\"_blank\" rel=\"noopener\" data-wpil-keyword-link=\"linked\">customer retention<\/a> and acquisition.<\/p>\r\n\r\n\r\n\r\n<p>In other words,\u00a0if your knowledge base is successful, it can impact the overall success of the company.<\/p>\r\n\r\n\r\n\r\n<p>And this is something shareholders will be interested in.<\/p>\r\n\r\n\r\n\r\n<p>So\u00a0if your knowledge base helps customers solve their problems and allows employees to be more productive, shareholders will be glad to hear it.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">5 traits of an efficient and helpful knowledge base system<\/h2>\r\n\r\n\r\n\r\n<p>To help you find useful and efficient <a href=\"https:\/\/monday.com\/blog\/service\/knowledge-base-software\/\">knowledge base software<\/a>, we\u2019ve outlined 5 of the most important traits to look out for on your search, starting with automation.<\/p>\r\n\r\n\r\n\r\n<h3>1. Automations<\/h3>\r\n\r\n\r\n\r\n<p>When it comes to managing your knowledge base, you want to be as efficient and streamlined as possible. Especially if you\u2019ve got a lot of information to manage.<\/p>\r\n\r\n\r\n\r\n<p>That\u2019s where <a href=\"https:\/\/support.monday.com\/hc\/en-us\/articles\/360001222900-monday-com-Automations\" target=\"_blank\" rel=\"noopener\">automation<\/a>\u00a0can help.<\/p>\r\n\r\n\r\n\r\n<p>They allow you to automate repetitive tasks, which saves you time and allows you to focus on more important work.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image is-style-default\"><img decoding=\"async\" class=\"aligncenter\" title=\"monday.com automation\" src=\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2021\/07\/pasted-image-0-130.png\" alt=\"Image of a monday.com automation recipe\" width=\"1200\" height=\"185\" \/><\/figure>\r\n\r\n\r\n\r\n<p>Let\u2019s use an example.<\/p>\r\n\r\n\r\n\r\n<p>Your <a href=\"https:\/\/monday.com\/blog\/service\/best-help-desk-software\/\">service desk<\/a> team wants to reply to every customer query and comment on your knowledge base articles.<\/p>\r\n\r\n\r\n\r\n<p>To do this, they\u2019re regularly reviewing the content for comments. As you can imagine, this is pretty time-consuming.<\/p>\r\n\r\n\r\n\r\n<p>So, you create automation.<\/p>\r\n\r\n\r\n\r\n<p>Whenever a customer adds a comment or question to any of your articles, the service desk team receives an automatic notification. This saves them time and makes their day-to-day work much more efficient.<\/p>\r\n\r\n\r\n\r\n<p>When you\u2019re looking for knowledge base software, make sure you review the platform\u2019s automation capabilities.<\/p>\r\n\r\n\r\n\r\n<h3>2. Search function<\/h3>\r\n\r\n\r\n\r\n<p>If you have a lot of information stored in your knowledge base, it can be tricky for users to find what they need.<\/p>\r\n\r\n\r\n\r\n<p>That\u2019s where a search bar can help.<\/p>\r\n\r\n\r\n\r\n<blockquote>\r\n<p>A search function makes your knowledge base easier to navigate. Users simply have to search for a word or phrase, and voila. They can easily find the information they need. Much easier than manually going through every piece of information, don\u2019t you think?<\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n<p>Take a look at monday.com\u2019s help center as an example.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image is-style-default\"><img decoding=\"async\" class=\"aligncenter\" title=\"moday.com knowledge base\" src=\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2021\/07\/Screen-Shot-2021-07-26-at-4.39.46-PM.png\" alt=\"Image of monday.com's knowledge base search function looking for information about automations\" width=\"1200\" height=\"510\" \/><\/figure>\r\n\r\n\r\n\r\n<p>Make sure you look out for this feature when you\u2019re searching for knowledge base software. Trust us when we say your users will thank you.<\/p>\r\n\r\n\r\n\r\n<h3>3. Share information<\/h3>\r\n\r\n\r\n\r\n<p>Imagine your team has just started using a new piece of video-editing software.<\/p>\r\n\r\n\r\n\r\n<p>You come across a problem with the software that neither you nor your team can solve, so you head over to the company website.<\/p>\r\n\r\n\r\n\r\n<p>You quickly find the information you need to solve the issue on their knowledge base, but there\u2019s no way to share it with your team.<\/p>\r\n\r\n\r\n\r\n<p>As a result, you\u2019re forced to explain the resolution to your team yourself. Alternatively, you could ask them to find the information themselves.<\/p>\r\n\r\n\r\n\r\n<p>But either way, it\u2019s not very productive.<\/p>\r\n\r\n\r\n\r\n<p>And that\u2019s why being able to share information with your team is important.<\/p>\r\n\r\n\r\n\r\n<p>Without this capability, you risk damaging your productivity and efficiency.<\/p>\r\n\r\n\r\n\r\n<p>So keep an eye out for a platform that allows you to easily <a href=\"https:\/\/support.monday.com\/hc\/en-us\/articles\/115005339505-How-to-manage-my-files-in-monday-com\" target=\"_blank\" rel=\"noopener\">share files<\/a>\u00a0and information with other users.<\/p>\r\n<p style=\"text-align: center;\"><a class=\"cta-button blue-button\" aria-label=\"Get started\" href=\"https:\/\/auth.monday.com\/users\/sign_up_new\" target=\"_blank\">Get started<\/a><\/p>\r\n\r\n\r\n\r\n<h3>4. Multimedia use<\/h3>\r\n\r\n\r\n\r\n<p>If your knowledge base only allows you to upload files as a document, what happens when you need to upload a video? Or an image?<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image is-style-default\"><img decoding=\"async\" class=\"aligncenter\" title=\"monday.com image\" src=\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2021\/07\/pasted-image-0-131.png\" alt=\"Image of monday.com's file management which allows users to upload and organize images\" width=\"1200\" height=\"675\" \/><\/figure>\r\n\r\n\r\n\r\n<p>What we\u2019re trying to say is that you need a platform that allows you to upload <a href=\"https:\/\/support.monday.com\/hc\/en-us\/articles\/115005339505-How-to-manage-my-files-in-monday-com\" target=\"_blank\" rel=\"noopener\">multimedia files<\/a>.<\/p>\r\n\r\n\r\n\r\n<p>Without this feature, you might not be able to provide your users with the level of support they need.<\/p>\r\n\r\n\r\n\r\n<p>For example, let\u2019s say one of your employees is struggling to follow a how-to guide for a specific piece of company software. They\u2019ve said that a video would work much better.<\/p>\r\n\r\n\r\n\r\n<p>But if your platform doesn\u2019t allow you to upload video, you can\u2019t provide your employee with the level of support they need.<\/p>\r\n\r\n\r\n\r\n<p>So make sure you review the file formats your knowledge base platform can support. The more variety, the better.<\/p>\r\n\r\n\r\n\r\n<h3>5. Easily make changes<\/h3>\r\n\r\n\r\n\r\n<p>To keep your knowledge base up-to-date, you need a platform that allows you to easily make changes and updates.<\/p>\r\n\r\n\r\n\r\n<p>Why?<\/p>\r\n\r\n\r\n\r\n<p>Because over time, your processes will change.<\/p>\r\n\r\n\r\n\r\n<p>As a result, you\u2019ll need to update the information on your knowledge base.<\/p>\r\n\r\n\r\n\r\n<p>So make sure you find a platform that makes it easy to update your existing content<em>\u00a0and<\/em>\u00a0to upload new content. Otherwise, you could be stuck trying to make amends for longer than necessary.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Can you use monday.com as a knowledge base?<\/h2>\r\n\r\n\r\n\r\n<p>Put simply, yes.<\/p>\r\n\r\n\r\n\r\n<p>monday.com is a <a href=\"https:\/\/monday.com\/product\/\" target=\"_blank\" rel=\"noopener\">work management system<\/a>. We help teams plan, manage, and organize their information to create an efficient workflow.<\/p>\r\n\r\n\r\n\r\n<p>So it\u2019s safe to say we\u2019ve got the features and functions you need to create a solid knowledge base.<\/p>\r\n\r\n\r\n\r\n<p>Let\u2019s take a look at some of our features in more detail so you can see for yourself.<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Customizable: <\/strong>monday.com is built for customization. Whether that\u2019s creating a structure for <a href=\"https:\/\/support.monday.com\/hc\/en-us\/articles\/115005339505-How-to-manage-my-files-in-monday-com\" target=\"_blank\" rel=\"noopener\">managing documents and files<\/a>, adding <a href=\"https:\/\/support.monday.com\/hc\/en-us\/articles\/115005310285-What-are-the-column-choices-\" target=\"_blank\" rel=\"noopener\">new columns<\/a>\u00a0to your projects, or changing the way you <a href=\"https:\/\/support.monday.com\/hc\/en-us\/articles\/360001267945-The-board-views\" target=\"_blank\" rel=\"noopener\">view your boards<\/a>.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p style=\"padding-left: 40px;\">So if you\u2019re looking for a platform that gives you the flexibility to design a custom knowledge base, we\u2019ve got you covered.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image is-style-default\"><img decoding=\"async\" class=\"aligncenter\" title=\"monday.com views\" src=\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2021\/07\/pasted-image-0-132.png\" alt=\"Screenshot of monday.com's views center which allows users to choose how to view their workflow\" width=\"1200\" height=\"693\" \/><\/figure>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Share with your team:<\/strong>\u00a0We know how important sharing information is when it comes to your knowledge base. That\u2019s why our platform makes it easy for teams to <a href=\"https:\/\/support.monday.com\/hc\/en-us\/articles\/115005310865-How-to-communicate-with-my-team\" target=\"_blank\" rel=\"noopener\">communicate<\/a>, collaborate, and share information.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p style=\"padding-left: 40px;\">You can send direct messages, share team-wide <a href=\"https:\/\/support.monday.com\/hc\/en-us\/articles\/115005900249-The-Updates-Section\" target=\"_blank\" rel=\"noopener\">updates<\/a>, and even tag users in specific comments and tasks.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image is-style-default\"><img decoding=\"async\" class=\"aligncenter\" title=\"monday.com update\" src=\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2021\/07\/pasted-image-0-133.png\" alt=\"Image of a user providing an update to a team member\" width=\"1200\" height=\"788\" \/><\/figure>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Add automation: <\/strong>We\u2019ve already talked about the importance of automation in knowledge management software. And the good news is that monday.com has plenty of automation for you to choose from.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p style=\"padding-left: 40px;\">You can use our <a href=\"https:\/\/support.monday.com\/hc\/en-us\/articles\/360001222900-monday-com-Automations\" target=\"_blank\" rel=\"noopener\">pre-made automation<\/a>\u00a0recipes or <a href=\"https:\/\/support.monday.com\/hc\/en-us\/articles\/360012254440-Build-your-own-custom-automation\" target=\"_blank\" rel=\"noopener\">create your own<\/a>\u00a0from scratch.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image is-style-default\"><img decoding=\"async\" class=\"aligncenter\" title=\"monday.com custom automation\" src=\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2021\/07\/pasted-image-0-135.png\" alt=\"Image of a monday.com custom automation\" width=\"1200\" height=\"675\" \/><\/figure>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Make changes in real-time: <\/strong>Have you noticed an error in an article? Or do you need to update some information? Don\u2019t worry. With monday.com, you can quickly and easily make changes \u2014 and it\u2019ll be instant.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p style=\"padding-left: 40px;\">Our cloud-based software allows everyone in your team to see changes as soon as you\u2019ve made them live.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image is-style-default\"><img decoding=\"async\" class=\"aligncenter\" title=\"monday.com knowledge base library\" src=\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2021\/07\/pasted-image-0-137.png\" alt=\"Image of monday.com's knowledge base library template\" width=\"1200\" height=\"675\" \/><\/figure>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Create an efficient knowledge management solution<\/h2>\r\n\r\n\r\n\r\n<p>Now you know what a knowledge base is and how to create one \u2014 it\u2019s time to put these skills into practice.<\/p>\r\n\r\n\r\n\r\n<p>If you\u2019re not sure where to start, why not take a look at our <a href=\"https:\/\/monday.com\/templates\/template\/65396\/content-calendar\" target=\"_blank\" rel=\"noopener\">content calendar template<\/a>? This template allows you to plan and schedule your knowledge base content before you make anything live.<\/p>\r\n\r\n\r\n\r\n<p>And don\u2019t forget: it\u2019s customizable, too.<\/p>\r\n<p style=\"text-align: center;\"><a class=\"cta-button blue-button\" aria-label=\"Get started\" href=\"https:\/\/auth.monday.com\/users\/sign_up_new\" target=\"_blank\">Get started<\/a><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>When a customer has a problem, and they search for an answer online, you want to provide them with the answer. But people experience different problems at different times, so you need a collection of information that can answer a variety of questions. That\u2019s where a knowledge base can help. &#8230;<\/p>\n","protected":false},"author":5,"featured_media":81159,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_title":"How to create a knowledge base system %%page%% %%sep%% %%sitename%%","_yoast_wpseo_metadesc":"Find out how you can create an efficient and helpful knowledge base system for your team and your customers in this run-down by monday.com.","monday_item_id":0,"monday_board_id":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[13941],"tags":[],"class_list":["post-77195","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-monday-workdocs"],"acf":{"lobby_image":false,"post_thumbnail_title":"","hide_post_info":false,"hide_bottom_cta":false,"hide_from_blog":false,"cluster":"","display_dates":"default","banner_url":"","main_text_banner":"","sub_title_banner":"","sub_title_banner_second":"","banner_button_text":"","below_banner_line":"","landing_page_layout":false,"sidebar_color_banner":"","custom_tags":false,"featured_image_link":"","faqs":false,"activate_cta_banner":false,"use_customized_cta":false,"custom_schema_code":"","hide_time_to_read":false,"disclaimer":"","cornerstone_hero_cta_override":{"label":"","url":""},"show_contact_sales_button":"default","override_contact_sales_label":"","override_contact_sales_url":"","custom_header_banner":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to create a knowledge base system | monday.com Blog<\/title>\n<meta name=\"description\" content=\"Find out how you can create an efficient and helpful knowledge base system for your team and your customers in this run-down by monday.com.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to create an efficient and helpful knowledge base system\" \/>\n<meta property=\"og:description\" content=\"Find out how you can create an efficient and helpful knowledge base system for your team and your customers in this run-down by monday.com.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/\" \/>\n<meta property=\"og:site_name\" content=\"monday.com Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-29T23:51:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-28T05:11:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2021\/07\/knowledge-base-system.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2400\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"monday.com\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"monday.com\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/\"},\"author\":{\"name\":\"monday.com\",\"@id\":\"https:\/\/monday.com\/blog\/#\/schema\/person\/002eeffbafc08d763cb24e64dd45cae4\"},\"headline\":\"How to create an efficient and helpful knowledge base system\",\"datePublished\":\"2021-07-29T23:51:15+00:00\",\"dateModified\":\"2025-12-28T05:11:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/\"},\"wordCount\":2122,\"publisher\":{\"@id\":\"https:\/\/monday.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2021\/07\/knowledge-base-system.jpg\",\"articleSection\":[\"Document management\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/\",\"url\":\"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/\",\"name\":\"How to create a knowledge base system | monday.com Blog\",\"isPartOf\":{\"@id\":\"https:\/\/monday.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2021\/07\/knowledge-base-system.jpg\",\"datePublished\":\"2021-07-29T23:51:15+00:00\",\"dateModified\":\"2025-12-28T05:11:19+00:00\",\"description\":\"Find out how you can create an efficient and helpful knowledge base system for your team and your customers in this run-down by monday.com.\",\"breadcrumb\":{\"@id\":\"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/#primaryimage\",\"url\":\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2021\/07\/knowledge-base-system.jpg\",\"contentUrl\":\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2021\/07\/knowledge-base-system.jpg\",\"width\":2400,\"height\":1200,\"caption\":\"How to create an efficient and helpful knowledge base system\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/monday.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Document management\",\"item\":\"https:\/\/monday.com\/blog\/monday-workdocs\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How to create an efficient and helpful knowledge base system\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/monday.com\/blog\/#website\",\"url\":\"https:\/\/monday.com\/blog\/\",\"name\":\"monday.com Blog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/monday.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/monday.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/monday.com\/blog\/#organization\",\"name\":\"monday.com Blog\",\"url\":\"https:\/\/monday.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/monday.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/res.cloudinary.com\/monday-blogs\/fl_lossy,f_auto,q_auto\/wp-blog\/2020\/12\/monday.com-logo-1.png\",\"contentUrl\":\"https:\/\/res.cloudinary.com\/monday-blogs\/fl_lossy,f_auto,q_auto\/wp-blog\/2020\/12\/monday.com-logo-1.png\",\"width\":200,\"height\":200,\"caption\":\"monday.com Blog\"},\"image\":{\"@id\":\"https:\/\/monday.com\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/monday.com\/blog\/#\/schema\/person\/002eeffbafc08d763cb24e64dd45cae4\",\"name\":\"monday.com\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/monday.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2020\/12\/monday.com-logo-1-150x150.png\",\"contentUrl\":\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2020\/12\/monday.com-logo-1-150x150.png\",\"caption\":\"monday.com\"},\"url\":\"https:\/\/monday.com\/blog\/author\/the-monday-com-team\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How to create a knowledge base system | monday.com Blog","description":"Find out how you can create an efficient and helpful knowledge base system for your team and your customers in this run-down by monday.com.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/","og_locale":"en_US","og_type":"article","og_title":"How to create an efficient and helpful knowledge base system","og_description":"Find out how you can create an efficient and helpful knowledge base system for your team and your customers in this run-down by monday.com.","og_url":"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/","og_site_name":"monday.com Blog","article_published_time":"2021-07-29T23:51:15+00:00","article_modified_time":"2025-12-28T05:11:19+00:00","og_image":[{"width":2400,"height":1200,"url":"https:\/\/monday.com\/blog\/wp-content\/uploads\/2021\/07\/knowledge-base-system.jpg","type":"image\/jpeg"}],"author":"monday.com","twitter_card":"summary_large_image","twitter_misc":{"Written by":"monday.com","Est. reading time":"11 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/#article","isPartOf":{"@id":"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/"},"author":{"name":"monday.com","@id":"https:\/\/monday.com\/blog\/#\/schema\/person\/002eeffbafc08d763cb24e64dd45cae4"},"headline":"How to create an efficient and helpful knowledge base system","datePublished":"2021-07-29T23:51:15+00:00","dateModified":"2025-12-28T05:11:19+00:00","mainEntityOfPage":{"@id":"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/"},"wordCount":2122,"publisher":{"@id":"https:\/\/monday.com\/blog\/#organization"},"image":{"@id":"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/#primaryimage"},"thumbnailUrl":"https:\/\/monday.com\/blog\/wp-content\/uploads\/2021\/07\/knowledge-base-system.jpg","articleSection":["Document management"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/","url":"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/","name":"How to create a knowledge base system | monday.com Blog","isPartOf":{"@id":"https:\/\/monday.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/#primaryimage"},"image":{"@id":"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/#primaryimage"},"thumbnailUrl":"https:\/\/monday.com\/blog\/wp-content\/uploads\/2021\/07\/knowledge-base-system.jpg","datePublished":"2021-07-29T23:51:15+00:00","dateModified":"2025-12-28T05:11:19+00:00","description":"Find out how you can create an efficient and helpful knowledge base system for your team and your customers in this run-down by monday.com.","breadcrumb":{"@id":"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/#primaryimage","url":"https:\/\/monday.com\/blog\/wp-content\/uploads\/2021\/07\/knowledge-base-system.jpg","contentUrl":"https:\/\/monday.com\/blog\/wp-content\/uploads\/2021\/07\/knowledge-base-system.jpg","width":2400,"height":1200,"caption":"How to create an efficient and helpful knowledge base system"},{"@type":"BreadcrumbList","@id":"https:\/\/monday.com\/blog\/monday-workdocs\/knowledge-base-system\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/monday.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Document management","item":"https:\/\/monday.com\/blog\/monday-workdocs\/"},{"@type":"ListItem","position":3,"name":"How to create an efficient and helpful knowledge base system"}]},{"@type":"WebSite","@id":"https:\/\/monday.com\/blog\/#website","url":"https:\/\/monday.com\/blog\/","name":"monday.com Blog","description":"","publisher":{"@id":"https:\/\/monday.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/monday.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/monday.com\/blog\/#organization","name":"monday.com Blog","url":"https:\/\/monday.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/monday.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/res.cloudinary.com\/monday-blogs\/fl_lossy,f_auto,q_auto\/wp-blog\/2020\/12\/monday.com-logo-1.png","contentUrl":"https:\/\/res.cloudinary.com\/monday-blogs\/fl_lossy,f_auto,q_auto\/wp-blog\/2020\/12\/monday.com-logo-1.png","width":200,"height":200,"caption":"monday.com Blog"},"image":{"@id":"https:\/\/monday.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/monday.com\/blog\/#\/schema\/person\/002eeffbafc08d763cb24e64dd45cae4","name":"monday.com","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/monday.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/monday.com\/blog\/wp-content\/uploads\/2020\/12\/monday.com-logo-1-150x150.png","contentUrl":"https:\/\/monday.com\/blog\/wp-content\/uploads\/2020\/12\/monday.com-logo-1-150x150.png","caption":"monday.com"},"url":"https:\/\/monday.com\/blog\/author\/the-monday-com-team\/"}]}},"auth_debug":{"user_exists":false,"user_id":0,"user_login":null,"roles":[],"authenticated":false,"get_current_user_id":0},"_links":{"self":[{"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/posts\/77195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/comments?post=77195"}],"version-history":[{"count":12,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/posts\/77195\/revisions"}],"predecessor-version":[{"id":274776,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/posts\/77195\/revisions\/274776"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/media\/81159"}],"wp:attachment":[{"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/media?parent=77195"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/categories?post=77195"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/tags?post=77195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}