{"id":229718,"date":"2025-05-26T06:13:20","date_gmt":"2025-05-26T06:13:20","guid":{"rendered":"https:\/\/monday.com\/blog\/?p=229718"},"modified":"2026-06-08T07:59:21","modified_gmt":"2026-06-08T12:59:21","slug":"what-is-it-asset-management","status":"publish","type":"post","link":"https:\/\/monday.com\/blog\/service\/what-is-it-asset-management\/","title":{"rendered":"What is IT asset management? How it extends the value of your tech"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":219,"featured_media":231249,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"pages\/cornerstone-primary.php","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_title":"IT Asset Management: A Complete Guide to ITAM [2026]","_yoast_wpseo_metadesc":"Learn what IT asset management is, explore the 6 ITAM lifecycle stages, best practices, and how AI-powered tools simplify asset tracking and compliance.","monday_item_id":10045717970,"monday_board_id":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[14031],"tags":[],"class_list":["post-229718","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-service"],"acf":{"parse_from_google_doc":false,"content_doc":"<p><span style=\"font-weight: 400;\">Enterprise companies don\u2019t run on caffeine alone\u2014they run on tech. Hardware, software, and cloud-based tools power everything from individual tasks to massive cross-functional operations.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Each piece of tech belongs to the company, so it makes sense that someone, <\/span><i><span style=\"font-weight: 400;\">somewhere <\/span><\/i><span style=\"font-weight: 400;\">in the organization, would be responsible for overseeing these vital assets. Yet, all too often IT asset management (ITAM) is low on leaders\u2019 priority lists. That\u2019s a crying shame, because when ITAM is clearly defined, the company technology lasts longer, performs better, and delivers value at every stage.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This guide explores IT asset management in detail, including its 6 core processes, examples, and how to manage your entire IT asset inventory in monday service.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><a class=\"cta-button blue-button\" aria-label=\"Try monday service\" href=\"https:\/\/auth.monday.com\/p\/service\/users\/sign_up_new?custom_flow=service_ai\" target=\"_self\">Try monday service<\/a><\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Key takeaways<\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IT asset management increases the lifespan and performance of your technology by giving teams the visibility and structure they need to manage every stage of the asset lifecycle.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI elevates ITAM by automating repetitive tasks, predicting failures, and guiding faster decisions, so IT teams avoid issues instead of reacting to them.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">monday service connects your entire ITAM workflow, from procurement to disposal, into one platform, making it easier to collaborate across departments and optimize your tech investments.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">What is IT asset management?\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">IT asset management is the ongoing process of keeping tabs on every tech asset your business owns or uses from purchase until retirement. By doing so, ITAM allows your teams to work better with the assets they rely on every day.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">When we talk about asset management in IT, we mean <\/span><i><span style=\"font-weight: 400;\">any <\/span><\/i><span style=\"font-weight: 400;\">technology-related resource that helps your organization to function. That might be a company laptop, a cloud storage subscription, or sensitive customer data that needs to be stored and protected. Typically, these assets fall into 4 broad categories:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hardware asset management <\/b><span style=\"font-weight: 400;\">is the physical, tangible tech equipment used by the organization. This includes everything from end-user devices such as laptops and phones to infrastructure like servers, routers, and switches.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Software asset management<\/b><span style=\"font-weight: 400;\"> oversees software applications. SAM deals with license compliance, usage rights, entitlements, installations, and updates.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Cloud services and infrastructure management<\/b><span style=\"font-weight: 400;\"> addresses cloud-native environments and services, such as Internet-as-a-Service, Platform-as-a-Service, and Software-as-a-Service. It answers questions like: <\/span><i><span style=\"font-weight: 400;\">\u201cWhat are we running or subscribing to in the cloud, and are we optimizing cost and usage?\u201d<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Information and data asset management <\/b><span style=\"font-weight: 400;\">handles the organization&#8217;s data sets, documents, intellectual property, and customer records. It involves classification, storage, access controls, and data lifecycle policies and is critical for compliance-heavy industries.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">IMAGE How monday.com runs on monday service\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">6 vital processes in the IT asset management lifecycle<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Here&#8217;s how each of ITAM core processes plays a role in helping businesses stay in control of their technology landscape.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Planning<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Planning is where teams identify the assets they need. This vital phase allows businesses to anticipate how upcoming changes will impact technology demand, so they never end up buying reactively.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Example<\/b><span style=\"font-weight: 400;\">: An enterprise healthcare company is preparing to open a new branch office in another region. During the planning phase, the IT team works with department heads to forecast the number of employees, determine the hardware and software they\u2019ll require, and align those needs with licensing agreements and budget cycles.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Procurement<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Procurement is where plans start to take shape. It&#8217;s the stage where teams go out and actually acquire the IT assets they need, whether placing orders or negotiating with vendors. This stage often involves getting approvals in place and making sure everything arrives on time; unfortunately, 56% of procurement teams experience delays due to<\/span><a href=\"https:\/\/www.cappo.org\/news\/689607\/Navigating-Procurements-Biggest-Challenges-Insights-from-the-2024-State-of-Procurement-Survey.htm\"> <span style=\"font-weight: 400;\">manual workflows and inefficient systems<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Example<\/b><span style=\"font-weight: 400;\">: A global logistics firm plans to upgrade its network infrastructure across 3 regional offices. The IT team submits procurement requests for new routers and switches, but because the approvals are tied to a legacy system with multiple handoffs, the final sign-off takes several weeks. By the time the order is placed, pricing has changed, and one supplier is out of stock, causing delays that impact employee productivity.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Deployment<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">IT assets don&#8217;t add value to your business unless your people can use and access them. Deployment covers everything from imaging laptops and provisioning user access to installing software and confirming all assets are correctly logged in your ITAM system. The result?\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Smooth deployment reduces friction for new hires and prevents hardware or software from sitting idle. It also sets the tone for good asset management habits, such as keeping accurate records and assigning clear ownership.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Example<\/b><span style=\"font-weight: 400;\">: A financial services firm brings on a cohort of 25 new analysts, all starting remotely. The IT team uses a standardized deployment process to ship pre-configured laptops to each hire, with software already installed and accounts provisioned. Each device is registered in the company&#8217;s ITAM platform before leaving the warehouse. On day one, new hires power up and log in without a<\/span><a href=\"https:\/\/monday.com\/blog\/reviews\/service-ticket-software\/\"> <span style=\"font-weight: 400;\">service ticket<\/span><\/a><span style=\"font-weight: 400;\"> in sight.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Maintenance<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Keeping your assets in good working order can lengthen their lifespan and save the company money. Maintenance includes everything from routine software updates and security patches to hardware repairs, license renewals, and performance monitoring. This stage becomes more complex in hybrid and remote environments, where IT teams may not have physical access to the devices they support.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Example<\/b><span style=\"font-weight: 400;\">: A law firm manages hundreds of laptops across multiple practices and remote staff. Its IT team uses an asset management platform to monitor device health and send automated reminders for scheduled maintenance. But when one legal practice\u2019s machines start showing signs of performance degradation, IT is alerted before users even notice, and replacement drives are dispatched proactively to avoid outages.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. Retirement<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Eventually, every asset reaches the end of its useful life. Retirement is the stage where outdated or underperforming assets are removed from active use, ideally before they start creating more problems than they solve.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This process presents an opportunity to capture insights about the asset\u2019s performance, usage, and lifecycle cost. It\u2019s crucial data that helps IT teams plan better for future purchases.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Example<\/b><span style=\"font-weight: 400;\">: An architecture firm conducts a quarterly review of its workstation fleet and identifies several devices that no longer meet the performance requirements for design software. Rather than waiting for complaints, IT flags them for retirement and arranges replacements. Before decommissioning, the team backs up local data, clears credentials, and updates the ITAM records to reflect the asset\u2019s status change, closing the loop with minimal disruption.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">6. Disposal\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Disposal is the final step in the IT asset lifecycle and one of the most overlooked. Once an asset has been retired, it needs to be securely decommissioned, wiped of sensitive data, and disposed of in a way that meets both environmental and regulatory standards.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Unfortunately, companies don&#8217;t take the eco-friendly disposal of IT assets seriously enough. Only 22.3% of<\/span><a href=\"https:\/\/ewastemonitor.info\/the-global-e-waste-monitor-2024\/\"> <span style=\"font-weight: 400;\">e-waste was properly collected and recycled<\/span><\/a><span style=\"font-weight: 400;\"> in 2022, and is expected to reach 82 million tonnes by 2030. IT asset management teams can take the lead by building responsible disposal into their workflows so assets are retired sustainably and with full traceability.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Example<\/b><span style=\"font-weight: 400;\">: An international consultancy retires a large batch of outdated laptops after a company-wide hardware refresh. The IT team uses its asset management system to log each device, ensure secure data wiping, and issue disposal certificates through a certified e-waste recycling partner. The entire process is tracked and audited in line with internal compliance policies, enabling the company to hit its sustainability targets and avoid liability.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">IMAGE asset 11<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What is the purpose of IT asset management?\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Some leaders postpone ITAM because it doesn\u2019t provide quick wins. When the focus is on delivering projects or putting out fires, the idea of documenting assets feels like unnecessary admin. Yet, companies that invest in building sturdy ITAM processes experience the following benefits:\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Combining asset intel with IT service management\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Assets are the foundation of <\/span><a href=\"https:\/\/monday.com\/blog\/service\/it-service-management\/\"><span style=\"font-weight: 400;\">IT service management<\/span><\/a><span style=\"font-weight: 400;\">. Without knowing what you own, and its location and condition, you can\u2019t respond effectively when something breaks or goes missing. Service teams end up wasting time chasing information that should already exist. With ITAM in place, they can focus on solving the problem rather than searching for context.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Providing a single source of asset truth\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It&#8217;s common for different teams to manage asset data in different places. Procurement might track purchases in one system while IT logs devices in another, and neither source is complete. ITAM brings everything into one view. It replaces guesswork with clarity, so your teams base their decisions about upgrades, support, and spending on facts, not assumptions.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Maximizing the value of your IT assets\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Budgets don\u2019t always grow on the same trajectory as business needs. So, squeezing every last drop out of your existing resources is essential. ITAM identifies underused assets and highlights tools that are no longer needed, making it easy to justify every new purchase.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">POLL<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What is an IT asset management policy?\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">An IT asset management policy is a strategic blueprint technology leaders use to define how an organization manages its IT assets. This policy acts as a shared framework that brings consistency to how assets are handled and supports compliance with internal controls, licensing terms, and industry regulations. Most policies include:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Scope<\/b><span style=\"font-weight: 400;\">: The categories of assets covered (hardware, software, cloud infrastructure, data).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Roles and responsibilities<\/b><span style=\"font-weight: 400;\">: Who handles procurement, maintenance, auditing, and disposal.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Process standards<\/b><span style=\"font-weight: 400;\">: The rules for onboarding new assets, logging them, monitoring usage, and managing lifecycle changes.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Governance and compliance:<\/b><span style=\"font-weight: 400;\"> How the organization handles software licenses, security protocols, and data protection.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Auditing and reporting<\/b><span style=\"font-weight: 400;\">: Methods for tracking policy adherence, exceptions, and areas for improvement.<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">ISO standards align your ITAM policy with best practices\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">For organizations looking to strengthen their policy framework, the <\/span><a href=\"https:\/\/jtc1info.org\/it-asset-management-standards-iso-iec-19770-business-case-overview\/\"><span style=\"font-weight: 400;\">ISO\/IEC 19770 standard<\/span><\/a><span style=\"font-weight: 400;\"> offers a globally recognized reference point. It\u2019s published by the International Organization for Standardization and breaks ITAM into five key areas:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>19770-1<\/b><span style=\"font-weight: 400;\">: Best practices for building and maintaining an ITAM program, including controls, processes, and documentation.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>19770-2<\/b><span style=\"font-weight: 400;\">: A standard for software identification tags, which make it easier to recognize and manage software across devices.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>19770-3:<\/b><span style=\"font-weight: 400;\"> Guidelines for handling software entitlements and measuring consumption to improve compliance and control.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>19770-4<\/b><span style=\"font-weight: 400;\">: A reporting standard for resource usage, particularly helpful when managing complex licensing models or cloud-based infrastructure.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>19770-5<\/b><span style=\"font-weight: 400;\">: A general overview of the standards, including shared terminology and how the different parts work together.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">While full compliance with ISO\/IEC 19770 isn\u2019t mandatory, many teams use it to guide policy design and demonstrate a mature, well-documented approach to asset management.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">monday service: IT asset management software connecting every part of your process\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">monday service is built to simplify enterprise IT asset management from day one. With pre-built boards, AI-powered workflows, and real-time visibility across departments, it connects every part of your ITAM process into one seamless platform. There\u2019s no heavy implementation or steep learning curve, just a flexible, no-code environment that adapts to the way your teams already work.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=8zIeFO_Fj30\"><span style=\"font-weight: 400;\">https:\/\/www.youtube.com\/watch?v=8zIeFO_Fj30<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s the value you\u2019ll receive when you slide monday service into your ITAM workflows.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Centralize your IT asset data\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Managing assets across a growing stack of tools, departments, and regions is a challenge without a unified view. monday service connects with over 72 enterprise systems, including CRMs, ERPs, and communication tools, to pull all your asset data into one central hub.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">With customizable dashboards built from your choice of 27+ board views, 36+ columns, and 25+ widgets, you can track assets and monitor their usage in real time. Whether reviewing upcoming license renewals or locating idle equipment, everything you need is at your fingertips.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">IMAGE asset 21\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Eliminate siloes with collaborative boards\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Asset management requires slick coordination between IT, procurement, finance, and operations. If you&#8217;ve been relying on disconnected conversations and ad hoc updates up until this point, monday service allows you to add approvers, assign roles, leave comments, and tag teammates, all in one place. Cross-department collaboration becomes a breeze, enabling you to make rapid, informed decisions about your assets in real time.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Improve efficiency with IT asset management automation\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Instead of using stretched IT resources to complete the same repetitive asset tasks, monday service offers a workflow builder to automate everything from asset assignment to service escalation. For example, if you need to manage decommissioning, you can build automated asset retirement workflows and document the chain of custody throughout offboarding or hardware disposal.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">IMAGE AI blocks 2\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Optimize your service management resources\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When asset requests and service needs live in separate systems, allocating resources effectively is hard. monday service unifies ticketing and asset data together, so you have 360-degree visibility into what&#8217;s happening on the ground. You&#8217;ll use one dashboard to balance and spot capacity issues and make sure your<\/span><a href=\"https:\/\/monday.com\/blog\/service\/ai-ticketing\/\"> <span style=\"font-weight: 400;\">IT service tickets<\/span><\/a><span style=\"font-weight: 400;\"> move swiftly from &#8220;open&#8221; to &#8220;resolved.&#8221; <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Review the latest asset incidents\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Along with logging asset incidents, monday service allows you to learn lessons from them. The incidents board gives you a live view of recurring issues, including affected assets and users. This intel ties directly to your ticketing system, making it easy to investigate root causes and identify systemic problems.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">You can also use monday service to generate post-mortem reports that combine timeline views, asset data, and internal commentary. These help your team close the loop and continuously improve.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><a class=\"cta-button blue-button\" aria-label=\"Try monday service\" href=\"https:\/\/auth.monday.com\/p\/service\/users\/sign_up_new?custom_flow=service_ai\" target=\"_self\">Try monday service<\/a><\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How does AI in IT asset management work?\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">IT asset management is a process vastly eased and enhanced by artificial intelligence. Recent data reveals that 70% of ITAM executives, stakeholders, and practitioners believe<\/span><a href=\"https:\/\/itassetmanagement.net\/2025\/04\/17\/ai-and-itam-state-of-play-2024-research-report\"> <span style=\"font-weight: 400;\">AI will enhance the quality of their ITAM processes<\/span><\/a><span style=\"font-weight: 400;\">, and 56% expect it to boost efficiency.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Here are some of the core benefits you&#8217;ll experience when you<\/span><a href=\"https:\/\/monday.com\/blog\/service\/ai-in-asset-management\/\"> <span style=\"font-weight: 400;\">integrate AI into your IT asset management<\/span><\/a><span style=\"font-weight: 400;\"> workflows using monday service.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Auto-categorize and prioritize tickets<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When an asset-related issue comes in via a <\/span><a href=\"https:\/\/support.monday.com\/hc\/en-us\/articles\/360000358700-Get-started-with-WorkForms\"><span style=\"font-weight: 400;\">WorkForm<\/span><\/a><span style=\"font-weight: 400;\">, email, or <\/span><a href=\"https:\/\/monday.com\/blog\/service\/customer-portal\/\"><span style=\"font-weight: 400;\">customer portal<\/span><\/a><span style=\"font-weight: 400;\">, AI steps in immediately. It scans the request, classifies the asset type, assigns a priority level, and routes it to the right team or individual. This removes the manual triage that normally slows things down and ensures nothing urgent gets buried in a queue.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Instead of agents sorting through tickets, they get straight to work with the context already in place.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">IMAGE asset 12\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Summarize issues and recommend next steps\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">AI excels at understanding patterns. Based on similar tickets and service history, monday service\u2019s <\/span><a href=\"https:\/\/monday.com\/w\/ai\"><span style=\"font-weight: 400;\">AI offering<\/span><\/a><span style=\"font-weight: 400;\"> can summarize any asset problem and suggest the most likely resolution. It can also draft response messages for review, giving agents a strong head start without forcing them to write everything from scratch.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">The more your system learns, the better it gets at recommending what to do next, freeing up time and reducing inconsistency in responses.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Predict asset failures or service trends<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">By analyzing historical data tied to tickets and asset usage, AI can flag signs of wear, repeated incidents, or underperformance before they become major problems. These insights show up directly on your boards, helping teams take action before an issue escalates into downtime or a full replacement.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">You can also trigger automated reminders or workflows based on these predictions, so you\u2019re ready whenever it\u2019s time to repair, replace, or review an asset.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">IMAGE service asset 7\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">monday service supports every stage of the IT asset management lifecycle\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Effective IT asset management is a continuous cycle that needs support at every stage of an asset\u2019s life.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Whether you\u2019re dealing with unpredictable asset requests or trying to make sense of scattered inventory data, monday service brings structure to the chaos. Our platform connects every asset to its full context, so you\u2019re not chasing spreadsheets or guessing at renewal timelines. Think of it as moving from firefighting to gardening.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Take control of your IT assets by getting a free trial of monday service to extend the life and value of every piece of technology in your organization.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><a class=\"cta-button blue-button\" aria-label=\"Try monday service\" href=\"https:\/\/auth.monday.com\/p\/service\/users\/sign_up_new?custom_flow=service_ai\" target=\"_self\">Try monday service<\/a><\/span><\/p>\n","sections":[{"acf_fc_layout":"content_1","blocks":[{"main_heading":"","content_block":[{"acf_fc_layout":"text","content":"<p class=\"p1\">Enterprise companies don&#8217;t run on caffeine alone. They run on tech. Hardware, software, and cloud-based services power everything from individual workflows to massive cross-functional operations.<\/p>\n<p class=\"p1\">Each piece of tech belongs to the company, so it makes sense that someone, somewhere in the organization, would be responsible for overseeing these vital assets. Yet, all too often, IT asset management (ITAM) is low on leaders\u2019 priority lists. When ITAM is clearly defined, company technology lasts longer, performs at a higher level, and delivers value at every stage.<\/p>\n<p class=\"p1\">This guide explores IT asset management in detail, including its six core processes, best practices, and how to manage your entire IT asset inventory in monday service.<\/p>\n"}]},{"main_heading":"Key takeaways","content_block":[{"acf_fc_layout":"text","content":"<ul class=\"ul1\">\n<li class=\"li1\"><b>Visibility drives value: <\/b>IT asset management increases the lifespan and performance of your technology by giving teams the visibility and structure they need to manage every stage of the asset lifecycle.<\/li>\n<li class=\"li1\"><b>AI accelerates every stage: <\/b>AI elevates ITAM by auto-categorizing tickets, predicting failures, and enabling autonomous issue resolution through AI agents, so IT teams stay ahead of problems instead of reacting to them.<\/li>\n<li class=\"li1\"><b>One connected workflow: <\/b>monday service connects your entire ITAM workflow, from procurement to disposal, into one platform, making it easier to collaborate across departments and optimize your tech investments.<\/li>\n<li class=\"li1\"><b>Compliance confidence:<\/b> A structured ITAM program supports audit readiness, license compliance, and regulatory alignment across frameworks like ISO 19770, SOX, and GDPR.<\/li>\n<li class=\"li1\"><b>Lifecycle cost control:<\/b> Tracking assets through six defined stages, from planning to disposal, helps organizations reduce unnecessary purchases, extend asset life, and lower total cost of ownership.<\/li>\n<\/ul>\n<p class=\"p1\"><a class=\"cta-button blue-button\" aria-label=\"Try monday service\" href=\"https:\/\/auth.monday.com\/p\/service\/users\/sign_up_new?custom_flow=service_ai\" target=\"_self\">Try monday service<\/a><\/p>\n"}]},{"main_heading":"What is IT asset management?\u00a0","content_block":[{"acf_fc_layout":"text","content":"<p class=\"p1\">IT asset management is the ongoing process of tracking, managing, and optimizing every tech asset your business owns or uses, from purchase through retirement. Often shortened to <b>ITAM<\/b>, it gives teams a structured way to oversee the assets they rely on every day.<\/p>\n<blockquote>\n<p class=\"p1\">At its foundation, ITAM starts with asset discovery and tracking: identifying what exists across your environment and keeping that record accurate over time.<\/p>\n<\/blockquote>\n<p class=\"p1\">When we talk about asset management in IT, we mean any technology-related resource that helps your organization function. That might be a company laptop, a cloud storage subscription, or sensitive customer data that needs to be stored and protected. Typically, these assets fall into four broad categories:<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><b>Hardware asset management<\/b> is the physical, tangible tech equipment used by the organization. This includes everything from end-user devices such as laptops and phones to infrastructure like servers, routers, and switches.<\/li>\n<li class=\"li1\"><b>Software asset management<\/b> oversees software applications. SAM deals with license compliance, usage rights, entitlements, installations, and updates.<\/li>\n<li class=\"li1\"><span class=\"s1\"><a href=\"https:\/\/monday.com\/blog\/service\/cloud-management\/\"><span class=\"s2\"><b>Cloud services<\/b><\/span><\/a><\/span><b> and infrastructure management<\/b> addresses cloud-native environments and services, such as Infrastructure-as-a-Service, Platform-as-a-Service, and Software-as-a-Service. It answers questions like: &#8220;What are we running or subscribing to in the cloud, and are we optimizing cost and usage?&#8221;<\/li>\n<li class=\"li1\"><b>Information and data asset management<\/b> handles the organization\u2019s data sets, documents, intellectual property, and customer records. It involves classification, storage, access controls, and data lifecycle policies and is critical for compliance-heavy industries.<\/li>\n<\/ul>\n"}]},{"main_heading":"6 vital processes in the IT asset management lifecycle","content_block":[{"acf_fc_layout":"text","content":"<p class=\"p1\">Here&#8217;s how each of ITAM&#8217;s core processes plays a role in helping businesses stay in control of their technology. Each stage builds on the previous one, creating a continuous cycle that maximizes asset value from day one through retirement.<\/p>\n<h3 class=\"p2\">1. Planning<\/h3>\n<p class=\"p1\">Planning is where teams identify the assets they need. This vital phase allows businesses to anticipate how upcoming changes will impact technology demand, so teams can plan purchases proactively and align spending to real demand.<\/p>\n<p class=\"p1\"><strong>Example:<\/strong> An enterprise healthcare company is preparing to open a new branch office in another region. During the planning phase, the IT team works with department heads to forecast the number of employees, determine the hardware and software they&#8217;ll require, and align those needs with licensing agreements and budget cycles.<\/p>\n<h3 class=\"p2\">2. Procurement<\/h3>\n<p class=\"p1\">Procurement is where plans start to take shape. It&#8217;s the stage where teams go out and actually acquire the IT assets they need, whether placing orders or negotiating with vendors. This stage often involves getting approvals in place and making sure everything arrives on time. Streamlining procurement remains a significant opportunity: <a href=\"https:\/\/www.cappo.org\/news\/689607\/Navigating-Procurements-Biggest-Challenges-Insights-from-the-2024-State-of-Procurement-Survey.htm\" target=\"_blank\" rel=\"noopener\"><span class=\"s1\">56% of procurement teams<\/span><\/a> still\u00a0experience delays due to manual workflows and inefficient systems .<\/p>\n<p class=\"p1\"><strong>Example:<\/strong> A global logistics firm plans to upgrade its network infrastructure across three regional offices. The IT team submits <a href=\"https:\/\/monday.com\/blog\/service\/ai-in-procurement\/\"><span class=\"s1\">procurement requests<\/span><\/a> for new routers and switches, but because the approvals are tied to a legacy system with multiple handoffs, the final sign-off takes several weeks. By the time the order is placed, pricing has changed, and one supplier is out of stock, causing delays that impact employee productivity.<\/p>\n<h3 class=\"p2\">3. Deployment<\/h3>\n<p class=\"p1\">IT assets don&#8217;t add value to your business unless your people can use and access them. Deployment covers everything from imaging laptops and provisioning user access to installing software and confirming all assets are correctly logged in your ITAM system.<\/p>\n<p class=\"p1\">When deployment runs smoothly, new hires get productive quickly and every asset stays in active, tracked use. It also sets the tone for good asset management habits, such as keeping accurate records and assigning clear ownership.<\/p>\n<p class=\"p1\"><strong>Example:<\/strong> A financial services firm brings on a cohort of 25 new analysts, all starting remotely. The IT team uses a standardized deployment process to ship pre-configured laptops to each hire, with software already installed and accounts provisioned. Each device is registered in the company&#8217;s ITAM platform before leaving the warehouse. On day one, new hires power up and log in without a <a href=\"https:\/\/monday.com\/blog\/reviews\/service-ticket-software\/\"><span class=\"s1\">service ticket<\/span><\/a> in sight.<\/p>\n<h3 class=\"p2\">4. Maintenance<\/h3>\n<p class=\"p1\">Keeping your assets in good working order can lengthen their lifespan and save the company money. Maintenance includes everything from routine software updates and security patches to hardware repairs, license renewals, and performance monitoring. This stage becomes more complex in hybrid and remote environments, where IT teams may not have physical access to the devices they support.<\/p>\n<p class=\"p1\"><strong>Example:<\/strong> A law firm manages hundreds of laptops across multiple practices and remote staff. Its IT team uses an asset management platform to monitor device health and send automated reminders for scheduled maintenance. But when one legal practice&#8217;s machines start showing signs of performance degradation, IT is alerted before users even notice, and replacement drives are dispatched proactively to avoid outages.<\/p>\n<h3 class=\"p2\">5. Retirement<\/h3>\n<p class=\"p1\">Eventually, every asset reaches the end of its useful life. Retirement is the stage where outdated or underperforming assets are removed from active use, ideally before they start creating more problems than they solve.<\/p>\n<p class=\"p1\">This process presents an opportunity to capture insights about the asset&#8217;s performance, usage, and lifecycle cost. It&#8217;s crucial data that helps IT teams plan for future purchases.<\/p>\n<p class=\"p1\"><strong>Example:<\/strong> An architecture firm conducts a quarterly review of its workstation fleet and identifies several devices that no longer meet the performance requirements for design software. Rather than waiting for complaints, IT flags them for retirement and arranges replacements. Before decommissioning, the team backs up local data, clears credentials, and updates the ITAM records to reflect the asset&#8217;s status change, closing the loop with minimal disruption.<\/p>\n<h3 class=\"p2\">6. Disposal<\/h3>\n<p class=\"p1\">Disposal is the final step in the IT asset lifecycle and one of the most overlooked. Once an asset has been retired, it needs to be securely decommissioned, wiped of sensitive data, and disposed of in a way that meets both environmental and regulatory standards.<\/p>\n<p class=\"p1\">The opportunity for IT teams to lead on responsible disposal is significant. Only 22.3% of <a href=\"https:\/\/ewastemonitor.info\/the-global-e-waste-monitor-2024\/\" target=\"_blank\" rel=\"noopener\"><span class=\"s1\">e-waste was properly collected and recycled<\/span><\/a> in 2022 and that figure is expected to reach 82 million tonnes by 2030. IT asset management teams can set the standard by building responsible disposal into their workflows so assets are retired sustainably and with full traceability.<\/p>\n<p class=\"p1\"><strong>Example:<\/strong> An international consultancy retires a large batch of outdated laptops after a company-wide hardware refresh. The IT team uses its asset management system to log each device, ensure secure data wiping, and issue disposal certificates through a certified e-waste recycling partner. The entire process is tracked and audited in line with internal compliance policies, enabling the company to hit its sustainability targets and avoid liability.<\/p>\n"}]},{"main_heading":"What is the purpose of IT asset management?","content_block":[{"acf_fc_layout":"text","content":"<p class=\"p1\">Why should IT leaders invest time and resources in a formal ITAM program? The answer comes down to three high-impact outcomes: cost savings, compliance readiness, and operational efficiency. Organizations that build sturdy ITAM processes see measurable returns across all three areas, turning what looks like administrative overhead into a strategic advantage.<\/p>\n<p class=\"p1\">Some leaders postpone ITAM because it doesn&#8217;t provide quick wins. When the focus is on delivering projects or resolving urgent issues, the idea of documenting assets feels like unnecessary admin. Yet companies that invest in building sturdy ITAM processes experience the following benefits:<\/p>\n<h3 class=\"p2\">Combining asset intel with IT service management<\/h3>\n"},{"acf_fc_layout":"image","image_type":"normal","image":273928,"image_link":""},{"acf_fc_layout":"text","content":"<p class=\"p1\">Assets are the foundation of <a href=\"https:\/\/monday.com\/blog\/service\/it-service-management\/\"><span class=\"s1\">IT service management<\/span><\/a>. Without knowing what you own, and its location and condition, you can&#8217;t respond effectively when something breaks or goes missing. Service teams end up wasting time chasing information that should already exist. With ITAM in place, they can focus on solving the problem rather than searching for context.<\/p>\n<h3 class=\"p2\">Providing a single source of asset truth<\/h3>\n<p class=\"p1\">It&#8217;s common for different teams to manage asset data in different places. Procurement might track purchases in one system while IT logs devices in another, and neither source is complete. ITAM brings everything into one view. It replaces guesswork with clarity, so your teams base their decisions about upgrades, support, and spending on facts, not assumptions.<\/p>\n<h3 class=\"p2\">Maximizing the value of your IT assets<\/h3>\n<p class=\"p1\">Budgets don&#8217;t always grow on the same trajectory as business needs. So, squeezing every last drop out of your existing resources is essential. ITAM identifies underused assets and highlights services that are no longer needed, making it easy to justify every new purchase.\u00a0It also strengthens compliance and risk management by ensuring audit readiness, license compliance, and adherence to regulations like GDPR and SOX.<\/p>\n"}]},{"main_heading":"How ITAM and ITSM work together","content_block":[{"acf_fc_layout":"text","content":"<p class=\"p1\">How does ITAM relate to the broader service management ecosystem? IT asset management and <a href=\"https:\/\/monday.com\/blog\/service\/it-service-management\/\"><span class=\"s1\">IT service management<\/span><\/a> (ITSM) are closely connected but serve distinct purposes. ITAM tracks <i>what<\/i> you own: the hardware, software, and cloud services across your organization. ITSM manages <i>how<\/i> you support it: the processes for handling service requests, incidents, and changes.<\/p>\n<p class=\"p1\">When these two disciplines work together, the results are powerful. A service desk agent resolving an incident can instantly see the affected asset&#8217;s history, warranty status, and configuration. An ITAM team planning a hardware refresh can pull service ticket data to identify which devices generate the most issues. The convergence of ITAM and ITSM eliminates blind spots and accelerates resolution times.<\/p>\n<p class=\"p1\">You may also encounter the term <b>ITAD<\/b> (IT asset disposition), which refers specifically to the secure disposal and recycling of retired assets. ITAD is a specialized function within the broader ITAM lifecycle, focused on data destruction, environmental compliance, and certified recycling.<\/p>\n"}]},{"main_heading":"ITAM best practices for growing organizations","content_block":[{"acf_fc_layout":"text","content":"<p class=\"p1\">What separates organizations with mature ITAM programs from those tracking assets in spreadsheets often comes down to a handful of foundational practices that create consistency, visibility, and accountability across the asset lifecycle.<\/p>\n<p class=\"p1\">Whether you are building an ITAM program from scratch or refining an existing one, these six best practices cover the essential areas: centralized inventory, automated workflows, clear ownership, regular audits, compliance alignment, and AI-driven insights.<\/p>\n<ol class=\"ol1\">\n<li class=\"li1\"><b>Maintain a centralized, always-current asset inventory.<\/b> Every asset, whether physical or digital, should be recorded in a single system of record. This includes hardware serial numbers, software licenses, cloud subscriptions, and ownership details. An accurate inventory is the foundation everything else depends on.<\/li>\n<li class=\"li1\"><b>Automate <\/b><a href=\"https:\/\/monday.com\/blog\/service\/asset-lifecycle-management\/\"><span class=\"s1\"><b>lifecycle workflows<\/b><\/span><\/a><b>.<\/b> Automating procurement approvals, deployment checklists, and retirement triggers keeps teams moving efficiently and ensures consistency across the asset lifecycle, freeing up IT staff to focus on higher-value work.<\/li>\n<li class=\"li1\"><b>Establish clear ownership and accountability for every asset.<\/b> Every asset should have a designated owner responsible for its care, usage, and eventual return or retirement. Without clear ownership, assets go missing, licenses expire unnoticed, and accountability gaps widen.<\/li>\n<li class=\"li1\"><b>Audit regularly and reconcile against financial records.<\/b> Scheduled audits help you catch discrepancies between what your inventory says and what actually exists. Reconciling asset data with financial records ensures accurate depreciation, prevents overspending, and supports compliance reporting.<\/li>\n<li class=\"li1\"><b>Align ITAM policy with compliance requirements.<\/b> Regulations like ISO 19770, SOX, and GDPR all have implications for how organizations manage and report on their IT assets. Designing your ITAM processes with these frameworks in mind reduces risk and simplifies audit preparation.<\/li>\n<li class=\"li1\"><b>Use AI to surface underused assets and predict failures.<\/b> AI-driven analytics can flag assets with low utilization, identify patterns in service tickets that signal impending failures, and recommend proactive replacements. These insights turn ITAM from a reactive record-keeping exercise into a strategic planning function.<\/li>\n<\/ol>\n"}]},{"main_heading":"5 steps to build a mature ITAM program","content_block":[{"acf_fc_layout":"text","content":"<p class=\"p1\">Knowing best practices is one thing. Putting them into action is another. Whether you are launching an ITAM program from scratch or formalizing an existing one, these five steps provide a clear path forward.<\/p>\n<h3 class=\"p2\">Step 1: Audit your current IT estate<\/h3>\n<p class=\"p1\">Start by documenting every asset across your environment, including hardware, software licenses, cloud subscriptions, and data repositories. Use automated discovery where possible and supplement with manual checks for assets that live outside managed networks. The goal is a complete, accurate baseline you can build on.<\/p>\n<h3 class=\"p2\">Step 2: Define ownership and accountability<\/h3>\n<p class=\"p1\">Assign a responsible owner to every asset category. Clarify who handles procurement approvals, who monitors license renewals, and who manages end-of-life processes. Clear accountability keeps every asset visible, properly maintained, and on schedule for its next lifecycle stage.<\/p>\n<h3 class=\"p2\">Step 3: Establish lifecycle workflows<\/h3>\n<p class=\"p1\">Map out the stages each asset type moves through, from request to retirement. Document the triggers, approvals, and handoffs at each stage. Standardized workflows reduce delays, prevent duplication, and make it easier to onboard new team members.\u00a0Platforms like monday service help you build and automate these workflows in a no-code environment, so your team can implement consistent processes without heavy technical lift.<\/p>\n<h3 class=\"p2\">Step 4: Align with compliance frameworks<\/h3>\n<p class=\"p1\">Review the regulatory and industry standards that apply to your organization, such as ISO 19770, SOX, or GDPR. Build compliance checkpoints into your ITAM workflows so audit preparation becomes a routine, low-effort part of daily operations.<\/p>\n<h3 class=\"p2\">Step 5: Measure, review, and refine<\/h3>\n<p class=\"p1\">Track metrics that reflect ITAM health: asset utilization rates, license compliance percentages, average time from request to deployment, and cost per asset lifecycle stage. Review these numbers quarterly and adjust your processes based on what the data reveals.<\/p>\n<p class=\"p1\"><a class=\"cta-button blue-button\" aria-label=\"Try monday service\" href=\"https:\/\/auth.monday.com\/p\/service\/users\/sign_up_new?custom_flow=service_ai\" target=\"_self\">Try monday service<\/a><\/p>\n"}]},{"main_heading":"What is an IT asset management policy?\u00a0","content_block":[{"acf_fc_layout":"text","content":"<p class=\"p1\">An IT asset management policy is the strategic blueprint technology leaders use to define how an organization manages its IT assets. This policy acts as a shared framework that brings consistency to how assets are handled and supports compliance with internal controls, licensing terms, and industry regulations.<\/p>\n<p class=\"p1\">These elements may vary by organization, but most mature ITAM policies share a common core. Here is what you can expect to find in a well-structured ITAM policy:<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><b>Scope:<\/b> The categories of assets covered (hardware, software, cloud infrastructure, data).<\/li>\n<li class=\"li1\"><b>Roles and responsibilities:<\/b> Who handles procurement, maintenance, auditing, and disposal.<\/li>\n<li class=\"li1\"><b>Process standards:<\/b> The rules for onboarding new assets, logging them, monitoring usage, and managing lifecycle changes.<\/li>\n<li class=\"li1\"><b>Governance and compliance:<\/b> How the organization handles software licenses, security protocols, and data protection.<\/li>\n<li class=\"li1\"><b>Auditing and reporting:<\/b> Methods for tracking policy adherence, exceptions, and areas for improvement.<\/li>\n<\/ul>\n"}]},{"main_heading":"ISO standards align your ITAM policy with proven frameworks","content_block":[{"acf_fc_layout":"text","content":"<p class=\"p1\">For organizations looking to strengthen their policy framework, the <a href=\"https:\/\/jtc1info.org\/it-asset-management-standards-iso-iec-19770-business-case-overview\/\" target=\"_blank\" rel=\"noopener\"><span class=\"s1\">ISO\/IEC 19770 standard<\/span><\/a> offers a globally recognized reference point. It&#8217;s published by the International Organization for Standardization and breaks ITAM into five key areas:<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><b>19770-1:<\/b> Guidance for building and maintaining an ITAM program, including controls, processes, and documentation.<\/li>\n<li class=\"li1\"><b>19770-2:<\/b> A standard for software identification tags, which make it easier to recognize and manage software across devices.<\/li>\n<li class=\"li1\"><b>19770-3:<\/b> Guidelines for handling software entitlements and measuring consumption to improve compliance and control.<\/li>\n<li class=\"li1\"><b>19770-4:<\/b> A reporting standard for resource usage, particularly helpful when managing complex licensing models or cloud-based infrastructure.<\/li>\n<li class=\"li1\"><b>19770-5:<\/b> A general overview of the standards, including shared terminology and how the different parts work together.<\/li>\n<\/ul>\n<p class=\"p1\">While full compliance with ISO\/IEC 19770 isn&#8217;t mandatory, many teams use it to guide policy design and demonstrate a mature, well-documented approach to asset management.<\/p>\n"}]},{"main_heading":"How monday service connects every part of your ITAM\u00a0process","content_block":[{"acf_fc_layout":"text","content":"<p class=\"p1\">monday service is the\u00a0service management platform that connects every part of your ITAM workflow, from procurement requests and provisioning to retirement and disposal, into one flexible environment. With pre-built boards, AI-powered workflows, and real-time visibility across departments, it brings structure and automation to your existing ITAM processes. There&#8217;s no heavy implementation or steep learning curve, just a no-code environment that adapts to the way your teams already work.<\/p>\n<p><iframe loading=\"lazy\" title=\"monday service overview | monday.com tutorials\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/8zIeFO_Fj30?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p>Here&#8217;s the value you&#8217;ll experience when you bring the platform into your ITAM workflows.<\/p>\n<h3>Centralize your IT asset data<\/h3>\n"},{"acf_fc_layout":"image","image_type":"normal","image":273895,"image_link":""},{"acf_fc_layout":"text","content":"<p class=\"p1\">Managing assets across a growing stack of services, departments, and regions is a challenge without a unified view. The platform connects with over 72 enterprise systems, including CRMs, ERPs, and communication platforms, to pull all your asset data into one central workspace.<\/p>\n<p class=\"p1\">With customizable dashboards built from your choice of 27+ board views, 36+ columns, and 25+ widgets, you can track assets and monitor their usage in real time. Whether reviewing upcoming license renewals or locating idle equipment, everything you need is at your fingertips.<\/p>\n<h3 class=\"p1\">Eliminate silos with collaborative boards<\/h3>\n<p class=\"p1\">Asset management requires seamless coordination between IT, procurement, finance, and operations. If you&#8217;ve been relying on disconnected conversations and ad hoc updates up until this point, the platform allows you to add approvers, assign roles, leave comments, and tag teammates, all in one place. Cross-department collaboration becomes seamless, enabling you to make rapid, informed decisions about your assets in real time.<\/p>\n<h3 class=\"p2\">Improve efficiency with IT asset management automation<\/h3>\n"},{"acf_fc_layout":"image","image_type":"normal","image":264279,"image_link":""},{"acf_fc_layout":"text","content":"<p>Instead of using stretched IT resources to complete the same repetitive asset processes, the platform offers a workflow builder to automate everything from asset assignment to service escalation. monday agents, including the AI Service Agent and SLA monitor agent, can autonomously triage incoming requests, enforce service-level agreements, and route issues without manual intervention. For example, if you need to manage decommissioning, you can build automated asset retirement workflows and document the chain of custody throughout offboarding or hardware disposal.<\/p>\n<h3 class=\"p1\">Optimize your service management resources<\/h3>\n<p class=\"p2\">When asset requests and service needs live in separate systems, allocating resources effectively is challenging. monday service unifies ticketing and asset data together, so you have 360-degree visibility into what&#8217;s happening on the ground. You&#8217;ll use one dashboard to balance and spot capacity issues and make sure your <a href=\"https:\/\/monday.com\/blog\/service\/ai-ticketing\/\"><span class=\"s1\">IT service tickets<\/span><\/a> move swiftly from &#8220;open&#8221; to &#8220;resolved.&#8221;<\/p>\n<h3 class=\"p1\">Review the latest asset incidents<\/h3>\n<p class=\"p2\">Along with logging asset incidents, monday service allows you to learn lessons from them. The incidents board gives you a live view of recurring issues, including affected assets and users. This intel ties directly to your ticketing system, making it easy to investigate root causes and identify systemic problems.<\/p>\n<p class=\"p2\">You can also use monday sidekick to summarize incident threads, surface relevant context from past tickets, and recommend next steps. Combined with timeline views, asset data, and internal commentary, your team can close the loop and continuously improve.<\/p>\n"}]},{"main_heading":"How does AI in IT asset management work?\u00a0","content_block":[{"acf_fc_layout":"text","content":"<p class=\"p1\">According to a 2025 survey by itassetmanagement.net, <a href=\"https:\/\/itassetmanagement.net\/2025\/04\/17\/ai-and-itam-state-of-play-2024-research-report\/\" target=\"_blank\" rel=\"noopener\"><span class=\"s1\">70% of ITAM professionals<\/span><\/a> expect AI to\u00a0enhance the quality of their ITAM processes, and 56% anticipate efficiency gains.\u00a0AI streamlines processes that once required hours of manual effort and surfaces insights that would otherwise stay buried in data.<\/p>\n<p class=\"p1\">Here are some of the core benefits you\u00a0can expect when you\u00a0<a href=\"https:\/\/monday.com\/blog\/service\/ai-in-asset-management\/\"><span class=\"s1\">integrate AI into your IT asset management<\/span><\/a> workflows\u00a0using monday service.<\/p>\n<h3 class=\"p2\">Auto-categorize and prioritize tickets<\/h3>\n"},{"acf_fc_layout":"image","image_type":"normal","image":264393,"image_link":""},{"acf_fc_layout":"text","content":"<p class=\"p1\">When an asset-related issue comes in via a <a href=\"https:\/\/support.monday.com\/hc\/en-us\/articles\/360000358700-Get-started-with-WorkForms\" target=\"_blank\" rel=\"noopener\"><span class=\"s1\">WorkForm<\/span><\/a>, email, or <a href=\"https:\/\/monday.com\/blog\/service\/customer-portal\/\" target=\"_blank\" rel=\"noopener\"><span class=\"s1\">customer portal<\/span><\/a>, the AI service workforce steps in immediately. It scans the request, classifies the asset type, assigns a priority level, and routes it to the right team or individual. This removes the manual triage that normally slows things down and ensures nothing urgent gets buried in a queue.<\/p>\n<p class=\"p1\">Instead of agents sorting through tickets, they get straight to work with the context already in place.<\/p>\n<h3 class=\"p2\">Summarize issues and recommend next steps<\/h3>\n"},{"acf_fc_layout":"image","image_type":"normal","image":319112,"image_link":""},{"acf_fc_layout":"text","content":"<p class=\"p1\">AI excels at understanding patterns. Based on similar tickets and service history, monday sidekick can summarize any asset problem and suggest the most likely resolution. It can also draft response messages for review, giving agents a strong head start without forcing them to write everything from scratch.<\/p>\n<p class=\"p1\">The more your system learns, the more accurate it becomes at recommending what to do next, freeing up time and reducing inconsistency in responses.<\/p>\n<h3 class=\"p2\">Predict asset failures or service trends<\/h3>\n<p class=\"p1\">By analyzing historical data tied to tickets and asset usage, AI can flag signs of wear, repeated incidents, or underperformance before they become major problems. These insights show up directly on your boards, helping teams take action before an issue escalates into downtime or a full replacement.<\/p>\n<p class=\"p1\">You can also trigger automated reminders or workflows based on these predictions, so you&#8217;re ready whenever it&#8217;s time to repair, replace, or review an asset.<\/p>\n"}]},{"main_heading":"Extend the life and value of every IT asset","content_block":[{"acf_fc_layout":"text","content":"<p class=\"p1\">Effective IT asset management is a continuous cycle that needs support at every stage of an asset&#8217;s life.\u00a0From planning and procurement through maintenance and disposal, the organizations that treat ITAM as a strategic function consistently get more value from their technology investments.<\/p>\n<p class=\"p1\">monday service brings structure and clarity to your ITAM program by connecting every asset to its full context in one platform.\u00a0Take control of your IT assets with a free trial and extend the life and value of every piece of technology in your organization.<\/p>\n<p class=\"p1\"><a class=\"cta-button blue-button\" aria-label=\"Try monday service\" href=\"https:\/\/auth.monday.com\/p\/service\/users\/sign_up_new?custom_flow=service_ai\" target=\"_self\">Try monday service<\/a><\/p>\n<div class=\"accordion faq\" id=\"faq-1\">\n  <h2 class=\"accordion__heading section-title text-left\">FAQs<\/h2>\n    <div class=\"accordion__item\">\n    <a class=\"accordion__button d-block\" data-toggle=\"collapse\" data-parent=\"#faq-1\" href=\"#q-1-1\"\n      aria-expanded=\"false\">\n      <h3 class=\"accordion__question\">What is IT asset inventory management?        <svg class=\"angle-arrow angle-arrow--down\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z\" fill=\"black\"\/>\n        <\/svg>\n      <\/h3>\n    <\/a>\n    <div id=\"q-1-1\" class=\"accordion__answer collapse collapse--md\" data-parent=\"#faq-1\">\n      <p>IT <a href=\"https:\/\/monday.com\/blog\/service\/ai-in-inventory-management\/\">asset inventory management<\/a> is the practice of keeping an up-to-date record of all the technology an organization owns or uses; for example, laptops, printers, software licenses, and cloud subscriptions. The goal is to know what you have, where it is, who's using it, and whether it's still in use. With that baseline in place, IT leaders can make informed, confident decisions about upgrades, renewals, and replacements.<\/p>\n    <\/div>\n  <\/div>\n    <div class=\"accordion__item\">\n    <a class=\"accordion__button d-block\" data-toggle=\"collapse\" data-parent=\"#faq-1\" href=\"#q-1-2\"\n      aria-expanded=\"false\">\n      <h3 class=\"accordion__question\">How do you choose IT asset management software?         <svg class=\"angle-arrow angle-arrow--down\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z\" fill=\"black\"\/>\n        <\/svg>\n      <\/h3>\n    <\/a>\n    <div id=\"q-1-2\" class=\"accordion__answer collapse collapse--md\" data-parent=\"#faq-1\">\n      <p>Choosing the right IT asset management software\u00a0starts with understanding what your team needs to manage. If you're dealing with a mix of hardware, software, and cloud services, you'll want a platform that can handle all of it without adding extra complexity. The software should fit into your existing processes, not force you to rebuild them. Look for a platform like monday service\u00a0that gives you clear visibility, helps you stay ahead of renewals and audits, and integrates with the services you already rely on.<\/p>\n    <\/div>\n  <\/div>\n    <div class=\"accordion__item\">\n    <a class=\"accordion__button d-block\" data-toggle=\"collapse\" data-parent=\"#faq-1\" href=\"#q-1-3\"\n      aria-expanded=\"false\">\n      <h3 class=\"accordion__question\">What are the top ITAM software examples?         <svg class=\"angle-arrow angle-arrow--down\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z\" fill=\"black\"\/>\n        <\/svg>\n      <\/h3>\n    <\/a>\n    <div id=\"q-1-3\" class=\"accordion__answer collapse collapse--md\" data-parent=\"#faq-1\">\n      <p>The top ITAM software examples include platforms that serve enterprise environments across hardware, software, and cloud asset management. monday service is a strong example of a platform that combines ITAM workflows with <a href=\"https:\/\/monday.com\/blog\/service\/ai-service-management\/\">AI service management<\/a> and workflow automation. Other options range from dedicated ITAM platforms to broader service management solutions and support-focused platforms. The right fit depends on your company's size, structure, and the systems you already rely on.<\/p>\n    <\/div>\n  <\/div>\n    <div class=\"accordion__item\">\n    <a class=\"accordion__button d-block\" data-toggle=\"collapse\" data-parent=\"#faq-1\" href=\"#q-1-4\"\n      aria-expanded=\"false\">\n      <h3 class=\"accordion__question\">What are the 3 main deliverables of IT asset management?        <svg class=\"angle-arrow angle-arrow--down\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z\" fill=\"black\"\/>\n        <\/svg>\n      <\/h3>\n    <\/a>\n    <div id=\"q-1-4\" class=\"accordion__answer collapse collapse--md\" data-parent=\"#faq-1\">\n      <p>The three main deliverables of IT asset management are: A reliable asset inventory to provide a clear picture of what technology exists in the business, defined processes for managing assets, from procurement to retirement, and accurate asset data to support smarter decisions so IT leaders can plan budgets, avoid overspending, and stay ahead of renewals or compliance issues.<\/p>\n    <\/div>\n  <\/div>\n    <div class=\"accordion__item\">\n    <a class=\"accordion__button d-block\" data-toggle=\"collapse\" data-parent=\"#faq-1\" href=\"#q-1-5\"\n      aria-expanded=\"false\">\n      <h3 class=\"accordion__question\">What is hardware asset management?        <svg class=\"angle-arrow angle-arrow--down\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z\" fill=\"black\"\/>\n        <\/svg>\n      <\/h3>\n    <\/a>\n    <div id=\"q-1-5\" class=\"accordion__answer collapse collapse--md\" data-parent=\"#faq-1\">\n      <p>Hardware asset management (HAM) is the subset of ITAM focused on physical devices such as laptops, desktops, servers, networking equipment, and peripherals. It covers the full lifecycle of these assets, including procurement, deployment, maintenance, and disposal. Effective hardware asset management ensures every device is tracked, properly maintained, and securely retired when it reaches end of life, reducing waste and preventing security risks from unaccounted-for equipment.<\/p>\n    <\/div>\n  <\/div>\n    <div class=\"accordion__item\">\n    <a class=\"accordion__button d-block\" data-toggle=\"collapse\" data-parent=\"#faq-1\" href=\"#q-1-6\"\n      aria-expanded=\"false\">\n      <h3 class=\"accordion__question\">What is the difference between ITAM and software asset management?        <svg class=\"angle-arrow angle-arrow--down\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z\" fill=\"black\"\/>\n        <\/svg>\n      <\/h3>\n    <\/a>\n    <div id=\"q-1-6\" class=\"accordion__answer collapse collapse--md\" data-parent=\"#faq-1\">\n      <p>The difference between ITAM and software asset management (SAM) is one of scope. SAM is a subset of ITAM that focuses specifically on software licenses, compliance, usage rights, and entitlements. ITAM encompasses a broader range of assets, including hardware, software, cloud services, and data.\u00a0While SAM ensures your organization isn't over- or under-licensed and stays compliant with vendor agreements, ITAM provides the overarching framework that connects all asset categories into a single, cohesive management strategy.<\/p>\n    <\/div>\n  <\/div>\n  <script type='application\/ld+json'>{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What is IT asset inventory management?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>IT <a href=\\\"https:\\\/\\\/monday.com\\\/blog\\\/service\\\/ai-in-inventory-management\\\/\\\">asset inventory management<\\\/a> is the practice of keeping an up-to-date record of all the technology an organization owns or uses; for example, laptops, printers, software licenses, and cloud subscriptions. The goal is to know what you have, where it is, who's using it, and whether it's still in use. With that baseline in place, IT leaders can make informed, confident decisions about upgrades, renewals, and replacements.<\\\/p>\\n\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How do you choose IT asset management software? \",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Choosing the right IT asset management software\\u00a0starts with understanding what your team needs to manage. If you're dealing with a mix of hardware, software, and cloud services, you'll want a platform that can handle all of it without adding extra complexity. The software should fit into your existing processes, not force you to rebuild them. Look for a platform like monday service\\u00a0that gives you clear visibility, helps you stay ahead of renewals and audits, and integrates with the services you already rely on.<\\\/p>\\n\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What are the top ITAM software examples? \",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>The top ITAM software examples include platforms that serve enterprise environments across hardware, software, and cloud asset management. monday service is a strong example of a platform that combines ITAM workflows with <a href=\\\"https:\\\/\\\/monday.com\\\/blog\\\/service\\\/ai-service-management\\\/\\\">AI service management<\\\/a> and workflow automation. Other options range from dedicated ITAM platforms to broader service management solutions and support-focused platforms. The right fit depends on your company's size, structure, and the systems you already rely on.<\\\/p>\\n\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What are the 3 main deliverables of IT asset management?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>The three main deliverables of IT asset management are: A reliable asset inventory to provide a clear picture of what technology exists in the business, defined processes for managing assets, from procurement to retirement, and accurate asset data to support smarter decisions so IT leaders can plan budgets, avoid overspending, and stay ahead of renewals or compliance issues.<\\\/p>\\n\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What is hardware asset management?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Hardware asset management (HAM) is the subset of ITAM focused on physical devices such as laptops, desktops, servers, networking equipment, and peripherals. It covers the full lifecycle of these assets, including procurement, deployment, maintenance, and disposal. Effective hardware asset management ensures every device is tracked, properly maintained, and securely retired when it reaches end of life, reducing waste and preventing security risks from unaccounted-for equipment.<\\\/p>\\n\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What is the difference between ITAM and software asset management?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>The difference between ITAM and software asset management (SAM) is one of scope. SAM is a subset of ITAM that focuses specifically on software licenses, compliance, usage rights, and entitlements. ITAM encompasses a broader range of assets, including hardware, software, cloud services, and data.\\u00a0While SAM ensures your organization isn't over- or under-licensed and stays compliant with vendor agreements, ITAM provides the overarching framework that connects all asset categories into a single, cohesive management strategy.<\\\/p>\\n\"\n            }\n        }\n    ]\n}<\/script><\/div>\n\n"}]}]}],"lobby_image":false,"post_thumbnail_title":"","hide_post_info":false,"hide_bottom_cta":false,"hide_from_blog":false,"landing_page_layout":false,"hide_time_to_read":false,"sidebar_color_banner":"","custom_tags":false,"disclaimer":"","cornerstone_hero_cta_override":{"label":"","url":""},"show_contact_sales_button":"default","cluster":"","display_dates":"default","featured_image_link":"","faqs":[{"faq_title":"FAQs","faq_shortcode":"1","faq":[{"question":"What is IT asset inventory management?","answer":"<p>IT <a href=\"https:\/\/monday.com\/blog\/service\/ai-in-inventory-management\/\">asset inventory management<\/a> is the practice of keeping an up-to-date record of all the technology an organization owns or uses; for example, laptops, printers, software licenses, and cloud subscriptions. The goal is to know what you have, where it is, who's using it, and whether it's still in use. With that baseline in place, IT leaders can make informed, confident decisions about upgrades, renewals, and replacements.<\/p>\n"},{"question":"How do you choose IT asset management software? ","answer":"<p>Choosing the right IT asset management software\u00a0starts with understanding what your team needs to manage. If you're dealing with a mix of hardware, software, and cloud services, you'll want a platform that can handle all of it without adding extra complexity. The software should fit into your existing processes, not force you to rebuild them. Look for a platform like monday service\u00a0that gives you clear visibility, helps you stay ahead of renewals and audits, and integrates with the services you already rely on.<\/p>\n"},{"question":"What are the top ITAM software examples? ","answer":"<p>The top ITAM software examples include platforms that serve enterprise environments across hardware, software, and cloud asset management. monday service is a strong example of a platform that combines ITAM workflows with <a href=\"https:\/\/monday.com\/blog\/service\/ai-service-management\/\">AI service management<\/a> and workflow automation. Other options range from dedicated ITAM platforms to broader service management solutions and support-focused platforms. The right fit depends on your company's size, structure, and the systems you already rely on.<\/p>\n"},{"question":"What are the 3 main deliverables of IT asset management?","answer":"<p>The three main deliverables of IT asset management are: A reliable asset inventory to provide a clear picture of what technology exists in the business, defined processes for managing assets, from procurement to retirement, and accurate asset data to support smarter decisions so IT leaders can plan budgets, avoid overspending, and stay ahead of renewals or compliance issues.<\/p>\n"},{"question":"What is hardware asset management?","answer":"<p>Hardware asset management (HAM) is the subset of ITAM focused on physical devices such as laptops, desktops, servers, networking equipment, and peripherals. It covers the full lifecycle of these assets, including procurement, deployment, maintenance, and disposal. Effective hardware asset management ensures every device is tracked, properly maintained, and securely retired when it reaches end of life, reducing waste and preventing security risks from unaccounted-for equipment.<\/p>\n"},{"question":"What is the difference between ITAM and software asset management?","answer":"<p>The difference between ITAM and software asset management (SAM) is one of scope. SAM is a subset of ITAM that focuses specifically on software licenses, compliance, usage rights, and entitlements. ITAM encompasses a broader range of assets, including hardware, software, cloud services, and data.\u00a0While SAM ensures your organization isn't over- or under-licensed and stays compliant with vendor agreements, ITAM provides the overarching framework that connects all asset categories into a single, cohesive management strategy.<\/p>\n"}]}],"activate_cta_banner":false,"banner_url":"","main_text_banner":"","sub_title_banner":"","sub_title_banner_second":"","banner_button_text":"","below_banner_line":"","use_customized_cta":false,"custom_schema_code":"","custom_header_banner":false,"show_sidebar_sticky_banner":false,"menu_cta_override":{"label":"","url":""},"override_contact_sales_label":"","override_contact_sales_url":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT Asset Management: A Complete Guide to ITAM [2026]<\/title>\n<meta name=\"description\" content=\"Learn what IT asset management is, explore the 6 ITAM lifecycle stages, best practices, and how AI-powered tools simplify asset tracking and compliance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/monday.com\/blog\/service\/what-is-it-asset-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is IT asset management? How it extends the value of your tech\" \/>\n<meta property=\"og:description\" content=\"Learn what IT asset management is, explore the 6 ITAM lifecycle stages, best practices, and how AI-powered tools simplify asset tracking and compliance.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/monday.com\/blog\/service\/what-is-it-asset-management\/\" \/>\n<meta property=\"og:site_name\" content=\"monday.com Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-26T06:13:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-08T12:59:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2025\/05\/What-is-IT-asset-management-ITAM.png\" \/>\n\t<meta property=\"og:image:width\" content=\"4800\" \/>\n\t<meta property=\"og:image:height\" content=\"2400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Rebecca Noori\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rebecca Noori\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/monday.com\\\/blog\\\/service\\\/what-is-it-asset-management\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/monday.com\\\/blog\\\/service\\\/what-is-it-asset-management\\\/\"},\"author\":{\"name\":\"Rebecca Noori\",\"@id\":\"https:\\\/\\\/monday.com\\\/blog\\\/#\\\/schema\\\/person\\\/3f3fef2ad6227357a3948c6473a482d8\"},\"headline\":\"What is IT asset management? How it extends the value of your tech\",\"datePublished\":\"2025-05-26T06:13:20+00:00\",\"dateModified\":\"2026-06-08T12:59:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/monday.com\\\/blog\\\/service\\\/what-is-it-asset-management\\\/\"},\"wordCount\":13,\"publisher\":{\"@id\":\"https:\\\/\\\/monday.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/monday.com\\\/blog\\\/service\\\/what-is-it-asset-management\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/monday.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/What-is-IT-asset-management-ITAM.png\",\"articleSection\":[\"Service management\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/monday.com\\\/blog\\\/service\\\/what-is-it-asset-management\\\/\",\"url\":\"https:\\\/\\\/monday.com\\\/blog\\\/service\\\/what-is-it-asset-management\\\/\",\"name\":\"IT Asset Management: A Complete Guide to ITAM [2026]\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/monday.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/monday.com\\\/blog\\\/service\\\/what-is-it-asset-management\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/monday.com\\\/blog\\\/service\\\/what-is-it-asset-management\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/monday.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/What-is-IT-asset-management-ITAM.png\",\"datePublished\":\"2025-05-26T06:13:20+00:00\",\"dateModified\":\"2026-06-08T12:59:21+00:00\",\"description\":\"Learn what IT asset management is, explore the 6 ITAM lifecycle stages, best practices, and how AI-powered tools simplify asset tracking and compliance.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/monday.com\\\/blog\\\/service\\\/what-is-it-asset-management\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/monday.com\\\/blog\\\/service\\\/what-is-it-asset-management\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/monday.com\\\/blog\\\/service\\\/what-is-it-asset-management\\\/#primaryimage\",\"url\":\"https:\\\/\\\/monday.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/What-is-IT-asset-management-ITAM.png\",\"contentUrl\":\"https:\\\/\\\/monday.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/What-is-IT-asset-management-ITAM.png\",\"width\":4800,\"height\":2400,\"caption\":\"What is IT asset management How it extends the value of your tech\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/monday.com\\\/blog\\\/service\\\/what-is-it-asset-management\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/monday.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service management\",\"item\":\"https:\\\/\\\/monday.com\\\/blog\\\/service\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"What is IT asset management? How it extends the value of your tech\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/monday.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/monday.com\\\/blog\\\/\",\"name\":\"monday.com Blog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/monday.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/monday.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/monday.com\\\/blog\\\/#organization\",\"name\":\"monday.com Blog\",\"url\":\"https:\\\/\\\/monday.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/monday.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/res.cloudinary.com\\\/monday-blogs\\\/fl_lossy,f_auto,q_auto\\\/wp-blog\\\/2020\\\/12\\\/monday.com-logo-1.png\",\"contentUrl\":\"https:\\\/\\\/res.cloudinary.com\\\/monday-blogs\\\/fl_lossy,f_auto,q_auto\\\/wp-blog\\\/2020\\\/12\\\/monday.com-logo-1.png\",\"width\":200,\"height\":200,\"caption\":\"monday.com Blog\"},\"image\":{\"@id\":\"https:\\\/\\\/monday.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/monday.com\\\/blog\\\/#\\\/schema\\\/person\\\/3f3fef2ad6227357a3948c6473a482d8\",\"name\":\"Rebecca Noori\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d64eedbe1d1bd0286197e94bd4d47f76ef501a48b048847f1e106315c98ed42d?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d64eedbe1d1bd0286197e94bd4d47f76ef501a48b048847f1e106315c98ed42d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d64eedbe1d1bd0286197e94bd4d47f76ef501a48b048847f1e106315c98ed42d?s=96&d=mm&r=g\",\"caption\":\"Rebecca Noori\"},\"description\":\"Rebecca Noori is a seasoned content marketer who writes high-converting articles for SaaS and HR Technology companies like UKG, Deel, Toggl, and Nectar. Her work has also been featured in renowned publications, including Forbes, Business Insider, Entrepreneur, and Yahoo News. With a background in IT support, technical Microsoft certifications, and a degree in English, Rebecca excels at turning complex technical topics into engaging, people-focused narratives her readers love to share.\",\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/in\\\/rebecca-noori\\\/\"],\"jobTitle\":\"SaaS and HR Technology content marketer\",\"url\":\"https:\\\/\\\/monday.com\\\/blog\\\/author\\\/rebeccanoori\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"IT Asset Management: A Complete Guide to ITAM [2026]","description":"Learn what IT asset management is, explore the 6 ITAM lifecycle stages, best practices, and how AI-powered tools simplify asset tracking and compliance.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/monday.com\/blog\/service\/what-is-it-asset-management\/","og_locale":"en_US","og_type":"article","og_title":"What is IT asset management? How it extends the value of your tech","og_description":"Learn what IT asset management is, explore the 6 ITAM lifecycle stages, best practices, and how AI-powered tools simplify asset tracking and compliance.","og_url":"https:\/\/monday.com\/blog\/service\/what-is-it-asset-management\/","og_site_name":"monday.com Blog","article_published_time":"2025-05-26T06:13:20+00:00","article_modified_time":"2026-06-08T12:59:21+00:00","og_image":[{"width":4800,"height":2400,"url":"https:\/\/monday.com\/blog\/wp-content\/uploads\/2025\/05\/What-is-IT-asset-management-ITAM.png","type":"image\/png"}],"author":"Rebecca Noori","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Rebecca Noori","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/monday.com\/blog\/service\/what-is-it-asset-management\/#article","isPartOf":{"@id":"https:\/\/monday.com\/blog\/service\/what-is-it-asset-management\/"},"author":{"name":"Rebecca Noori","@id":"https:\/\/monday.com\/blog\/#\/schema\/person\/3f3fef2ad6227357a3948c6473a482d8"},"headline":"What is IT asset management? How it extends the value of your tech","datePublished":"2025-05-26T06:13:20+00:00","dateModified":"2026-06-08T12:59:21+00:00","mainEntityOfPage":{"@id":"https:\/\/monday.com\/blog\/service\/what-is-it-asset-management\/"},"wordCount":13,"publisher":{"@id":"https:\/\/monday.com\/blog\/#organization"},"image":{"@id":"https:\/\/monday.com\/blog\/service\/what-is-it-asset-management\/#primaryimage"},"thumbnailUrl":"https:\/\/monday.com\/blog\/wp-content\/uploads\/2025\/05\/What-is-IT-asset-management-ITAM.png","articleSection":["Service management"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/monday.com\/blog\/service\/what-is-it-asset-management\/","url":"https:\/\/monday.com\/blog\/service\/what-is-it-asset-management\/","name":"IT Asset Management: A Complete Guide to ITAM [2026]","isPartOf":{"@id":"https:\/\/monday.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/monday.com\/blog\/service\/what-is-it-asset-management\/#primaryimage"},"image":{"@id":"https:\/\/monday.com\/blog\/service\/what-is-it-asset-management\/#primaryimage"},"thumbnailUrl":"https:\/\/monday.com\/blog\/wp-content\/uploads\/2025\/05\/What-is-IT-asset-management-ITAM.png","datePublished":"2025-05-26T06:13:20+00:00","dateModified":"2026-06-08T12:59:21+00:00","description":"Learn what IT asset management is, explore the 6 ITAM lifecycle stages, best practices, and how AI-powered tools simplify asset tracking and compliance.","breadcrumb":{"@id":"https:\/\/monday.com\/blog\/service\/what-is-it-asset-management\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/monday.com\/blog\/service\/what-is-it-asset-management\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/monday.com\/blog\/service\/what-is-it-asset-management\/#primaryimage","url":"https:\/\/monday.com\/blog\/wp-content\/uploads\/2025\/05\/What-is-IT-asset-management-ITAM.png","contentUrl":"https:\/\/monday.com\/blog\/wp-content\/uploads\/2025\/05\/What-is-IT-asset-management-ITAM.png","width":4800,"height":2400,"caption":"What is IT asset management How it extends the value of your tech"},{"@type":"BreadcrumbList","@id":"https:\/\/monday.com\/blog\/service\/what-is-it-asset-management\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/monday.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Service management","item":"https:\/\/monday.com\/blog\/service\/"},{"@type":"ListItem","position":3,"name":"What is IT asset management? How it extends the value of your tech"}]},{"@type":"WebSite","@id":"https:\/\/monday.com\/blog\/#website","url":"https:\/\/monday.com\/blog\/","name":"monday.com Blog","description":"","publisher":{"@id":"https:\/\/monday.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/monday.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/monday.com\/blog\/#organization","name":"monday.com Blog","url":"https:\/\/monday.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/monday.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/res.cloudinary.com\/monday-blogs\/fl_lossy,f_auto,q_auto\/wp-blog\/2020\/12\/monday.com-logo-1.png","contentUrl":"https:\/\/res.cloudinary.com\/monday-blogs\/fl_lossy,f_auto,q_auto\/wp-blog\/2020\/12\/monday.com-logo-1.png","width":200,"height":200,"caption":"monday.com Blog"},"image":{"@id":"https:\/\/monday.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/monday.com\/blog\/#\/schema\/person\/3f3fef2ad6227357a3948c6473a482d8","name":"Rebecca Noori","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/d64eedbe1d1bd0286197e94bd4d47f76ef501a48b048847f1e106315c98ed42d?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/d64eedbe1d1bd0286197e94bd4d47f76ef501a48b048847f1e106315c98ed42d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d64eedbe1d1bd0286197e94bd4d47f76ef501a48b048847f1e106315c98ed42d?s=96&d=mm&r=g","caption":"Rebecca Noori"},"description":"Rebecca Noori is a seasoned content marketer who writes high-converting articles for SaaS and HR Technology companies like UKG, Deel, Toggl, and Nectar. Her work has also been featured in renowned publications, including Forbes, Business Insider, Entrepreneur, and Yahoo News. With a background in IT support, technical Microsoft certifications, and a degree in English, Rebecca excels at turning complex technical topics into engaging, people-focused narratives her readers love to share.","sameAs":["https:\/\/www.linkedin.com\/in\/rebecca-noori\/"],"jobTitle":"SaaS and HR Technology content marketer","url":"https:\/\/monday.com\/blog\/author\/rebeccanoori\/"}]}},"auth_debug":{"user_exists":false,"user_id":0,"user_login":null,"roles":[],"authenticated":false,"get_current_user_id":0},"_links":{"self":[{"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/posts\/229718","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/users\/219"}],"replies":[{"embeddable":true,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/comments?post=229718"}],"version-history":[{"count":12,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/posts\/229718\/revisions"}],"predecessor-version":[{"id":347583,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/posts\/229718\/revisions\/347583"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/media\/231249"}],"wp:attachment":[{"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/media?parent=229718"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/categories?post=229718"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/tags?post=229718"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}