{"id":228899,"date":"2025-05-25T12:15:25","date_gmt":"2025-05-25T12:15:25","guid":{"rendered":"https:\/\/monday.com\/blog\/?p=228899"},"modified":"2025-10-18T10:12:32","modified_gmt":"2025-10-18T15:12:32","slug":"service-operations","status":"publish","type":"post","link":"https:\/\/monday.com\/blog\/service\/service-operations\/","title":{"rendered":"Say goodbye to chaos with AI powered service operations"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":219,"featured_media":229854,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"pages\/cornerstone-primary.php","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_title":"How Service Operations Management Software Aligns Service Teams","_yoast_wpseo_metadesc":"Improve response times and unify your service teams with service operations management software that connects requests from intake to resolution.","monday_item_id":10045718085,"monday_board_id":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[14031],"tags":[],"class_list":["post-228899","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-service"],"acf":{"parse_from_google_doc":false,"content_doc":"<p><span style=\"font-weight: 400;\">Marketing manager Karina needs to upgrade the office\u2019s conference room video system for an important client presentation she\u2019s hosting two weeks from now. She logs a service request that bounces between IT, facilities, procurement, and finance teams, each with separate systems and approval forms more complicated than the last.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Frustrated, Karina wastes her prep time chasing updates and liaising between departments who aren\u2019t talking to each other. Despite escalating to her VP, the equipment isn\u2019t installed in time, and she\u2019s forced to use her laptop webcam for the client meeting. The presentation goes poorly, the client is unimpressed, and a potential six-figure contract is lost.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This scenario could have been avoided entirely if her employer had committed to service operations management (SOM.) Our guide explores this business-critical function in more detail, including how service operations management software provides visibility into every cog in your organizational wheel.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">CTA\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What is service operations?\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Service operations is the practice of managing all the processes and activities involved in delivering services to your customers. The processes you\u2019ll want to track are specific to your company but often include:\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Customer-facing services<\/b><span style=\"font-weight: 400;\"> like support desk functions\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Internal services<\/b><span style=\"font-weight: 400;\"> such as HR and finance processes\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Professional services<\/b><span style=\"font-weight: 400;\"> like legal or consultancy workflows\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Digital services<\/b><span style=\"font-weight: 400;\">, including cloud-based and online platforms<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Each of these service types contributes to the smooth running of your business. And bringing each strand of your service operations together under one roof keeps everything aligned so you can maintain a high <\/span><a href=\"https:\/\/monday.com\/blog\/service\/what-is-quality-of-service-qos\"><span style=\"font-weight: 400;\">quality of service<\/span><\/a><span style=\"font-weight: 400;\"> across your entire organization.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">What is service operations management software?\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Service operations management software is a digital solution that\u2019s integral to SOM. The right platform enables you to manage service workflows within a single environment, giving teams tools to receive requests, assign work, collaborate across departments, and track performance in real time.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">The easiest way to make the case for service operations management software is to imagine life without it. In companies where<\/span><a href=\"https:\/\/monday.com\/blog\/service\/what-is-service-management\/\"> <span style=\"font-weight: 400;\">service management<\/span><\/a><span style=\"font-weight: 400;\"> is decentralized, different teams have preferred workflows and tools that don\u2019t speak to each other.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">For example, an IT team might track requests in a<\/span><a href=\"https:\/\/monday.com\/blog\/service\/ai-ticketing\/\"> <span style=\"font-weight: 400;\">ticketing system<\/span><\/a><span style=\"font-weight: 400;\">, while HR handles theirs through email, and procurement uses spreadsheets. Each process works in isolation until it doesn\u2019t. Requests stall at the boundaries, information is duplicated, and service quality takes a nosedive.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">POLL\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">6 benefits of consolidating service operations in a central platform\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Software built specifically for <\/span><i><span style=\"font-weight: 400;\">your<\/span><\/i><span style=\"font-weight: 400;\"> service<\/span><a href=\"https:\/\/monday.com\/blog\/project-management\/operations-strategy\/\"> <span style=\"font-weight: 400;\">operations strategy<\/span><\/a><span style=\"font-weight: 400;\"> removes any hint of fragmentation. It creates a shared workspace that aligns each team\u2019s processes. Here are the benefits you can expect when you unify your key enterprise services.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Clearer ownership<\/b><span style=\"font-weight: 400;\">: When service work is centralized, accountability is front and center. Teams know who owns each request, what actions are expected, and how their role connects to others.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enhanced efficiency<\/b><span style=\"font-weight: 400;\">: In the MSP Success survey, 71% of managed service providers reported <\/span><a href=\"https:\/\/mspsuccess.com\/2024\/12\/top-2024-survey-insights-msp-trends-and-challenges-revealed\/\"><span style=\"font-weight: 400;\">using automation for core service tasks<\/span><\/a><span style=\"font-weight: 400;\"> like patch management and backups, with 58% automating ticketing workflows. These pre-built sequences reduce manual overhead and accelerate service delivery.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Better collaboration<\/b><span style=\"font-weight: 400;\">: Cross-functional requests often span several departments. A central system keeps everyone working from the same source of truth, reducing redundant effort and instances of \u201c<\/span><i><span style=\"font-weight: 400;\">well, nobody told me.\u201d<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Reliable reporting<\/b><span style=\"font-weight: 400;\">: With every service request and resolution tracked in one place, leaders can monitor real-time performance. This improves decision-making and allows service metrics to reflect actual operations rather than estimates or incomplete data.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Successful scalability<\/b><span style=\"font-weight: 400;\">: As your organization grows, service complexity increases. A centralized platform adapts to new teams, workflows, and compliance requirements, helping you scale without breaking your operating model.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Greater compliance<\/b><span style=\"font-weight: 400;\">: Consolidated platforms make it easier to enforce process controls, document service activity, and maintain compliance with regulatory standards. As operations leader <\/span><a href=\"https:\/\/www.linkedin.com\/posts\/kiryae-underwood-238a0033b_operationsleadership-manufacturing-smallbusinesssuccess-activity-7324237885627318272-SQdt\"><span style=\"font-weight: 400;\">Kiryae Underwood<\/span><\/a><span style=\"font-weight: 400;\"> puts it:<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><i><span style=\"font-weight: 400;\">\u201cOne thing I\u2019ve learned managing operations for over a decade: success is in the details. Whether it\u2019s coordinating a complex freight order or making sure government compliance is handled ahead of deadline \u2014 it\u2019s the little things that drive trust and results.\u201d\u00a0<\/span><\/i><\/p>\n<h2><span style=\"font-weight: 400;\">Business use cases of service operations\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Service delivery happens in many corners of enterprise organizations, often in departments that don\u2019t describe their work as \u201cservice.\u201d Yet, every business function shares a common operational need: timely responses, defined workflows, and internal accountability. Service operations management brings structure to that work. Here\u2019s how it shows up across teams.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Service desk\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Employees, customers, and partners turn to your company\u2019s service desk for help. The expectation is simple: someone will take ownership of the request and provide regular updates on what\u2019s happening.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Service operations make sure the <\/span><a href=\"https:\/\/monday.com\/blog\/service\/ai-help-desk-software\"><span style=\"font-weight: 400;\">help desk<\/span><\/a><span style=\"font-weight: 400;\"> runs on a defined process, which is often a variation of this common workflow:\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The help desk team receives requests and triages them\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">They route issues to the appropriate team or individual<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">They track ownership, status, and response times\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If resolution slows, they escalate any complex cases\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s a structure that gives your service desk team the capacity to deliver consistent support, even under pressure.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">IMAGE Service Asset 1\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">IT operations\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">IT teams are responsible for your company\u2019s most critical systems, including networks, infrastructure, applications, and access controls. When one of these crucial systems collapses or behaves unexpectedly, your response should be rapid and well-defined.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/monday.com\/blog\/service\/it-service-management\/\"><span style=\"font-weight: 400;\">IT service management<\/span><\/a><span style=\"font-weight: 400;\"> provides a way to manage both urgency <\/span><i><span style=\"font-weight: 400;\">and <\/span><\/i><span style=\"font-weight: 400;\">volume by creating set processes for every eventuality. Each request, incident, or event moves through a defined path, with service agents adding context along the way. This approach addresses recurring problems more effectively and prevents new ones before they spread.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Human Resources\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">HR departments in enterprise organizations oversee large headcounts, often in offices spread across multiple locations or even continents. Understandably, they need service operations that connect with all relevant departments.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">For example, employee onboarding workflows link talent acquisition with payroll, benefits administration, IT, and managers. Each of those steps depends on the last, and a minor hiccup in one area means the employee doesn\u2019t start with everything in place. The same applies to offboarding, internal transfers, and policy updates.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Service operations give HR teams a way to keep complexity manageable. Workflows are mapped in advance, so requests move through clear channels. The result is a smoother employee experience and fewer operational surprises for the team managing it.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Finance<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Finance plays a crucial role in service operations, but their workflows often get bogged down by scattered tools and inconsistent handoffs. A simple vendor payment might require involvement from project teams, procurement, legal, and budget approvers, but delays stack up fast without coordination.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">When service operations are streamlined, requests are submitted through a shared system, routed automatically based on thresholds or departments and tracked end to end. Documents, approvals, and status updates all live in one place, with no more chasing emails or duplicating data.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">IMAGE service asset 7\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Facilities\u00a0\u00a0\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Your <\/span><a href=\"https:\/\/monday.com\/blog\/service\/facilities-service-management\/\"><span style=\"font-weight: 400;\">facilities management<\/span><\/a><span style=\"font-weight: 400;\"> department oversees your company\u2019s critical assets, checking that everything stays in working order. Facilities teams are commonly pulled into everything from urgent repairs to overcrowded workspaces, expected to find quick resolutions to the day-to-day running of operations.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Clear service workflows give facilities leaders visibility into where demand comes from and what\u2019s slowing down resolution.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Partner requests\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Partner requests may be initiated from vendors, contractors, or other third parties beyond the walls of your company, such as:\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A software vendor requesting system access to complete a patch or perform maintenance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A contractor submitting an invoice that needs approval from both finance and project teams<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A distributor reporting a shipping issue that involves customer service and logistics<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A legal partner submitting a contract that needs review and countersignature from multiple internal stakeholders<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A marketing agency requesting brand assets requiring sign-off from brand and compliance teams<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">In any of these cases, it\u2019s important to know the point of contact who\u2019ll deal with the request, which can be challenging if external requests look different every time. An effective service operations model includes customizable intake forms and workflows, bringing consistency to how partner requests are logged, routed, and resolved. The result is a frictionless partnership.\u00a0\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Security\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Security work moves on two tracks at once. On one side, it\u2019s operational, processing access requests, tracking devices, and closing incidents. Meanwhile, the strategic side evaluates risk, enforces policy, and maintains trust across the organization. Most teams can\u2019t afford to pick one over the other.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Service operations provide balance with defined processes, so when someone requests access to a system, there\u2019s a set of steps to validate and approve it. Similarly, when a breach is reported, it follows a documented path rather than relying on memory or personal initiative.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Take charge of your processes in a service operations workspace<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Nothing improves service operations more than access to a shared, intuitive space to manage every stage of your teams\u2019 work, from intake to resolution.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s exactly what you get with <\/span><a href=\"https:\/\/monday.com\/w\/service\"><span style=\"font-weight: 400;\">monday service<\/span><\/a><span style=\"font-weight: 400;\"> \u2014 an enterprise-grade service management platform that brings operational clarity to cross-functional teams.<\/span><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/@mondaydotcom\/search\"><span style=\"font-weight: 400;\">https:\/\/www.youtube.com\/@mondaydotcom\/search<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Built on the monday.com Work OS, monday service transforms fragmented processes into coordinated systems, with full visibility into what\u2019s happening <\/span><i><span style=\"font-weight: 400;\">now<\/span><\/i><span style=\"font-weight: 400;\"> and what needs to happen <\/span><i><span style=\"font-weight: 400;\">next<\/span><\/i><span style=\"font-weight: 400;\">. Here\u2019s the value it provides your service operations management.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Gain visibility into service metrics with collaborative dashboards<\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Service teams need full visibility into crucial data so they can act on it. As Adi Dar, Chief Operations Officer at <\/span><a href=\"http:\/\/monday.com\"><span style=\"font-weight: 400;\">monday.com<\/span><\/a><span style=\"font-weight: 400;\"> puts it:\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><i><span style=\"font-weight: 400;\">\u201cTransparency is about maintaining one clear message throughout the organization \u2013 ensuring the direction is understood and actionable at every level.\u201d<\/span><\/i><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">monday service provides the perfect base to visualize your service operations, with customizable dashboards made up of your choice of 72+ integrations, 36+ columns, 25+ widgets, and 27+ views. You can track request volume, resolution time, SLA compliance, and agent workloads \u2014 all from one interface and all in real time.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">IMAGE service asset 8 or 21\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Speed up response time with AI-powered ticket classification and routing<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Manual effort can slow service teams down during triage, especially at scale. But with no-code <\/span><a href=\"https:\/\/monday.com\/w\/ai\"><span style=\"font-weight: 400;\">AI blocks<\/span><\/a><span style=\"font-weight: 400;\"> built directly into monday service, incoming requests are automatically categorized and routed to the right teams based on their type, urgency, or sentiment.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">IMAGE service asset 12\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Prevent SLA breaches with intelligent automations and alerts<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When service volumes rise, teams may not notice a <\/span><a href=\"https:\/\/monday.com\/blog\/service\/sla-vs-slo-vs-sli\/\"><span style=\"font-weight: 400;\">service level agreement<\/span><\/a><span style=\"font-weight: 400;\"> (SLA) was breached because no one flagged the risk in time. monday service builds safeguards into the process itself with intelligent automations that trigger alerts as deadlines approach or prompt updates when tasks sit idle. You can also pause or restart timers as required, removing the need for agents to manually monitor each moving part.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">IMAGE service asset 14\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Reduce duplicate work with structured, cross-functional workflows<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Instead of building isolated request processes with different tools, monday service lets every department map and run service workflows in one connected system. For example, HR onboarding links to IT provisioning, while procurement aligns with finance approval chains. And nothing falls through the gaps because every step and handoff is accounted for.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">IMAGE Scaling service excellence\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Deliver consistent service with centralized request intake and knowledge sharing<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Requests enter the system through standardized forms that gather all the necessary details upfront, reducing the risk of misrouted <\/span><a href=\"https:\/\/monday.com\/blog\/reviews\/service-ticket-software\"><span style=\"font-weight: 400;\">service tickets<\/span><\/a><span style=\"font-weight: 400;\"> or unnecessary back-and-forth. monday service also supports knowledge base articles and shared documentation, so teams aren\u2019t reinventing responses or relying on word-of-mouth knowledge to resolve recurring issues.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">IMAGE service asset 5\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Deliver exceptional value to your customers with monday service\u00a0<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">When service operations break down, it\u2019s rarely because people aren\u2019t trying \u2014 it\u2019s because the systems around them can\u2019t keep up. Each company and team within a company has its own tasks, subtasks, dependencies, process owners, and intake forms that shape their services. The more complex your service delivery model is, the harder it is to maintain a high quality of service at the speed your customers and end users expect.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">monday service changes that. It gives every team a shared workspace to<\/span><a href=\"https:\/\/monday.com\/blog\/service\/service-request\/\"> <span style=\"font-weight: 400;\">manage service requests<\/span><\/a><span style=\"font-weight: 400;\"> with clarity, accountability, and scale. Get a free trial of monday service to see how it fits your workflows and where it removes friction from your service delivery.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">CTA\u00a0<\/span><\/p>\n","sections":[{"acf_fc_layout":"content_1","blocks":[{"main_heading":"","content_block":[{"acf_fc_layout":"text","content":"<p>Marketing manager Karina needs to upgrade the office\u2019s conference room video system for an important client presentation she\u2019s hosting two weeks from now. She logs a service request that bounces between IT, facilities, procurement, and finance teams, each with separate systems and approval forms more complicated than the last.<\/p>\n<p>Frustrated, Karina wastes her prep time chasing updates and liaising between departments who aren\u2019t talking to each other. Despite escalating to her VP, the equipment isn\u2019t installed in time, and she\u2019s forced to use her laptop webcam for the client meeting. The presentation goes poorly, the client is unimpressed, and a potential six-figure contract is lost.<\/p>\n<p>This scenario could have been avoided entirely if her employer had committed to service operations management (SOM.) Our guide explores this business-critical function in more detail, including how service operations management software provides visibility into every cog in your organizational wheel.<\/p>\n<a class=\"cta-button blue-button\" aria-label=\"Try monday service\" href=\"https:\/\/auth.monday.com\/p\/service\/users\/sign_up_new\" target=\"_self\">Try monday service<\/a>\n"}]},{"main_heading":"What is service operations?\u00a0","content_block":[{"acf_fc_layout":"text","content":"<p>Service operations is the practice of managing all the processes and activities involved in delivering services to your customers. The processes you\u2019ll want to track are specific to your company but often include:<\/p>\n<ul>\n<li><b>Customer-facing services<\/b> like support desk functions<\/li>\n<li><b>Internal services<\/b> such as HR and finance processes<\/li>\n<li><b>Professional services<\/b> like legal or consultancy workflows<\/li>\n<li><b>Digital services<\/b>, including <a href=\"https:\/\/monday.com\/blog\/service\/cloud-management\/\">cloud-based<\/a> and online platforms<\/li>\n<\/ul>\n<p>Each of these service types contributes to the smooth running of your business. And bringing each strand of your service operations together under one roof keeps everything aligned so you can maintain a high <a href=\"https:\/\/monday.com\/blog\/service\/what-is-quality-of-service-qos\/\" target=\"_blank\" rel=\"noopener\">quality of service<\/a> across your entire organization.<\/p>\n<h3>What is service operations management software?<\/h3>\n<p>Service operations management software is a digital solution that\u2019s integral to SOM. The right platform enables you to manage service workflows within a single environment, giving teams tools to receive requests, assign work, collaborate across departments, and track performance in real time.<\/p>\n<p>The easiest way to make the case for service <a href=\"https:\/\/monday.com\/blog\/project-management\/operations-management\/\">operations management<\/a> software is to imagine life without it. In companies where <a href=\"https:\/\/monday.com\/blog\/service\/what-is-service-management\/\" target=\"_blank\" rel=\"noopener\">service management<\/a> is decentralized, different teams have preferred workflows and tools that don\u2019t speak to each other.<\/p>\n<p>For example, an IT team might track requests in a <a href=\"https:\/\/monday.com\/blog\/service\/ai-ticketing\/\" target=\"_blank\" rel=\"noopener\">ticketing system<\/a>, while HR handles theirs through email, and procurement uses spreadsheets. Each process works in isolation until it doesn\u2019t. Requests stall at the boundaries, information is duplicated, and service quality takes a nosedive.<\/p>\n<aside class=\"polls\" data-voted=\"0\" data-name=\"poll_228910_monday_com_blog\"><h3 class=\"polls-question\">Are your service operations streamlined? <\/h3><div class=\"polls__action\"><div class=\"polls-btn-wrapper\"><button data-answer=\"1\" class=\"polls-btn\"><span class=\"polls-btn__text\">Yes<\/span><span class=\"polls-btn__result\"><\/span><\/button><\/div><div class=\"polls-btn-wrapper\"><button data-answer=\"2\" class=\"polls-btn\"><span class=\"polls-btn__text\">No<\/span><span class=\"polls-btn__result\"><\/span><\/div><\/div><\/aside>\n"}]},{"main_heading":"6 benefits of consolidating service operations in a central platform\u00a0","content_block":[{"acf_fc_layout":"text","content":"<p>Software built specifically for <i>your<\/i> service <a href=\"https:\/\/monday.com\/blog\/project-management\/operations-strategy\/\" target=\"_blank\" rel=\"noopener\">operations strategy<\/a> removes any hint of fragmentation. It creates a shared workspace that aligns each team\u2019s processes. Here are the benefits you can expect when you unify your key enterprise services.<\/p>\n<ol>\n<li><b>Clearer ownership<\/b>: When service work is centralized, accountability is front and center. Teams know who owns each request, what actions are expected, and how their role connects to others.<\/li>\n<li><b>Enhanced efficiency<\/b>: In the MSP Success survey, 71% of managed service providers reported <a href=\"https:\/\/mspsuccess.com\/2024\/12\/top-2024-survey-insights-msp-trends-and-challenges-revealed\/\" target=\"_blank\" rel=\"noopener\">using automation for core service tasks<\/a> like patch management and backups, with 58% automating ticketing workflows. These pre-built sequences reduce manual overhead and accelerate service delivery.<\/li>\n<li><b>Better collaboration<\/b>: Cross-functional requests often span several departments. A central system keeps everyone working from the same source of truth, reducing redundant effort and instances of \u201c<i>well, nobody told me.\u201d<\/i><\/li>\n<li><b>Reliable reporting<\/b>: With every service request and resolution tracked in one place, leaders can monitor real-time performance. This improves decision-making and allows service metrics to reflect actual operations rather than estimates or incomplete data.<\/li>\n<li><b>Successful scalability<\/b>: As your organization grows, service complexity increases. A centralized platform adapts to new teams, workflows, and compliance requirements, helping you scale without breaking your operating model.<\/li>\n<li><b>Greater compliance<\/b>: Consolidated platforms make it easier to enforce process controls, document service activity, and maintain compliance with regulatory standards. As operations leader <a href=\"https:\/\/www.linkedin.com\/posts\/kiryae-underwood-238a0033b_operationsleadership-manufacturing-smallbusinesssuccess-activity-7324237885627318272-SQdt\" target=\"_blank\" rel=\"noopener\">Kiryae Underwood<\/a> puts it:<\/li>\n<\/ol>\n<blockquote><p>One thing I\u2019ve learned managing operations for over a decade: success is in the details. Whether it\u2019s coordinating a complex freight order or making sure government compliance is handled ahead of deadline \u2014 it\u2019s the little things that drive trust and results.<\/p><\/blockquote>\n"}]},{"main_heading":"Business use cases of service operations\u00a0","content_block":[{"acf_fc_layout":"text","content":"<p>Service delivery happens in many corners of enterprise organizations, often in departments that don\u2019t describe their work as \u201cservice.\u201d Yet, every business function shares a common operational need: timely responses, defined workflows, and internal accountability. Service operations management brings structure to that work. Here\u2019s how it shows up across teams.<\/p>\n<h3>Service desk<\/h3>\n<p>Employees, customers, and partners turn to your company\u2019s service desk for help. The expectation is simple: someone will take ownership of the request and provide regular updates on what\u2019s happening.<\/p>\n<p>Service operations make sure the <a href=\"https:\/\/monday.com\/blog\/service\/ai-help-desk-software\/\" target=\"_blank\" rel=\"noopener\">help desk<\/a> runs on a defined process, which is often a variation of this common workflow:<\/p>\n<ul>\n<li>The <a href=\"https:\/\/monday.com\/blog\/service\/it-help-desk-support\/\">IT help desk support<\/a> team receives requests and triages them<\/li>\n<li>They route issues to the appropriate team or individual<\/li>\n<li>They track ownership, status, and response times<\/li>\n<li>If resolution slows, they escalate any complex cases<\/li>\n<\/ul>\n<p>It\u2019s a structure that gives your service desk team the capacity to deliver consistent support, even under pressure.<\/p>\n"},{"acf_fc_layout":"image","image_type":"normal","image":221450,"image_link":""},{"acf_fc_layout":"text","content":"<h3>IT operations<\/h3>\n<p>IT teams are responsible for your company\u2019s most critical systems, including networks, infrastructure, applications, and access controls. When one of these crucial systems collapses or behaves unexpectedly, your response should be rapid and well-defined.<\/p>\n<p><a href=\"https:\/\/monday.com\/blog\/service\/it-service-management\/\" target=\"_blank\" rel=\"noopener\">IT service management<\/a> provides a way to manage both urgency <i>and <\/i>volume by creating set processes for every eventuality. Each request, incident, or event moves through a defined path, with service agents adding context along the way. This approach addresses recurring problems more effectively and prevents new ones before they spread.<\/p>\n<h3>Human Resources<\/h3>\n<p>HR departments in enterprise organizations oversee large headcounts, often in offices spread across multiple locations or even continents. Understandably, they need service operations that connect with all relevant departments.<\/p>\n<p>For example, employee onboarding workflows link talent acquisition with payroll, benefits administration, IT, and managers. Each of those steps depends on the last, and a minor hiccup in one area means the employee doesn\u2019t start with everything in place. The same applies to offboarding, internal transfers, and policy updates.<\/p>\n<p>Service operations give <a href=\"https:\/\/monday.com\/blog\/service\/hr-service-management\/\">HR teams<\/a> a way to keep complexity manageable. <a href=\"https:\/\/monday.com\/blog\/service\/network-mapping-tools\/\">Workflows are mapped<\/a> in advance, so requests move through clear channels. The result is a smoother employee experience and fewer operational surprises for the team managing it.<\/p>\n<h3>Finance<\/h3>\n<p>Finance plays a crucial role in service operations, but their workflows often get bogged down by scattered tools and inconsistent handoffs. A simple vendor payment might require involvement from project teams, procurement, legal, and budget approvers, but delays stack up fast without coordination.<\/p>\n<p>When service operations are streamlined, requests are submitted through a shared system, routed automatically based on thresholds or departments and tracked end to end. Documents, approvals, and status updates all live in one place, with no more chasing emails or duplicating data.<\/p>\n"},{"acf_fc_layout":"image","image_type":"normal","image":221874,"image_link":""},{"acf_fc_layout":"text","content":"<h3>Facilities<\/h3>\n<p>Your <a href=\"https:\/\/monday.com\/blog\/service\/facilities-service-management\/\" target=\"_blank\" rel=\"noopener\">facilities management<\/a> department oversees your company\u2019s critical assets, checking that everything stays in working order. Facilities teams are commonly pulled into everything from urgent repairs to overcrowded workspaces, expected to find quick resolutions to the day-to-day running of operations.<\/p>\n<p>Clear service workflows give facilities leaders visibility into where demand comes from and what\u2019s slowing down resolution.<\/p>\n<h3>Partner requests<\/h3>\n<p>Partner requests may be initiated from vendors, contractors, or other third parties beyond the walls of your company, such as:<\/p>\n<ul>\n<li>A software vendor requesting system access to complete a patch or perform maintenance<\/li>\n<li>A contractor submitting an invoice that needs approval from both finance and project teams<\/li>\n<li>A distributor reporting a shipping issue that involves customer service and logistics<\/li>\n<li>A legal partner submitting a contract that needs review and countersignature from multiple internal stakeholders<\/li>\n<li>A marketing agency requesting brand assets requiring sign-off from brand and compliance teams<\/li>\n<\/ul>\n<p>In any of these cases, it\u2019s important to know the point of contact who\u2019ll deal with the request, which can be challenging if external requests look different every time. An effective service operations model includes customizable intake forms and workflows, bringing consistency to how partner requests are logged, routed, and resolved. The result is a frictionless partnership.<\/p>\n<h3>Security<\/h3>\n<p>Security work moves on two tracks at once. On one side, it\u2019s operational, processing access requests, tracking devices, and closing incidents. Meanwhile, the strategic side evaluates risk, enforces policy, and maintains trust across the organization. Most teams can\u2019t afford to pick one over the other.<\/p>\n<p>Service operations provide balance with defined processes, so when someone requests access to a system, there\u2019s a set of steps to validate and approve it. Similarly, when a breach is reported, it follows a documented path rather than relying on memory or personal initiative.<\/p>\n"}]},{"main_heading":"Take charge of your processes in a service operations workspace","content_block":[{"acf_fc_layout":"text","content":"<p>Nothing improves service operations more than access to a shared, intuitive space to manage every stage of your teams\u2019 work, from intake to resolution.<\/p>\n<p>That\u2019s exactly what you get with <a href=\"https:\/\/monday.com\/w\/service\" target=\"_blank\" rel=\"noopener\">monday service<\/a> \u2014 an enterprise-grade service management platform, powered by AI, that brings operational clarity to cross-functional teams.<\/p>\n<p>Built on the monday.com Work OS, monday service transforms fragmented processes into coordinated systems, with full visibility into what\u2019s happening <i>now<\/i> and what needs to happen <i>next<\/i>. Here\u2019s the value it provides your service operations management.<\/p>\n<h3>Gain visibility into service metrics with collaborative dashboards<\/h3>\n<p>Service teams need full visibility into crucial data so they can act on it. As Adi Dar, Chief Operations Officer at <a href=\"https:\/\/monday.com\/\" target=\"_blank\" rel=\"noopener\">monday.com<\/a> puts it:<\/p>\n<blockquote><p>Transparency is about maintaining one clear message throughout the organization \u2013 ensuring the direction is understood and actionable at every level.<\/p><\/blockquote>\n<p>monday service provides the perfect base to visualize your service operations, with customizable dashboards made up of your choice of 72+ integrations, 36+ columns, 25+ widgets, and 27+ views. You can track request volume, resolution time, SLA compliance, and agent workloads \u2014 all from one interface and all in real time.<\/p>\n"},{"acf_fc_layout":"image","image_type":"normal","image":223525,"image_link":""},{"acf_fc_layout":"text","content":"<h3>Speed up response time with AI-powered ticket classification and routing<\/h3>\n<p>Manual effort can slow service teams down during triage, especially at scale. But with no-code <a href=\"https:\/\/monday.com\/w\/ai\" target=\"_blank\" rel=\"noopener\">AI blocks<\/a> built directly into monday service, incoming requests are automatically categorized and routed to the right teams based on their type, urgency, or sentiment.<\/p>\n"},{"acf_fc_layout":"image","image_type":"normal","image":223539,"image_link":""},{"acf_fc_layout":"text","content":"<h3>Prevent SLA breaches with intelligent automations and alerts<\/h3>\n<p>When service volumes rise, teams may not notice a <a href=\"https:\/\/monday.com\/blog\/service\/what-is-sla-service-level-agreement\/\">service level agreement<\/a> (SLA) was breached because no one flagged the risk in time. monday service builds safeguards into the process itself with <a href=\"https:\/\/monday.com\/blog\/service\/automated-quality-management\/\">intelligent automations<\/a> that trigger alerts as deadlines approach or prompt updates when tasks sit idle. You can also pause or restart timers as required, removing the need for agents to manually monitor each moving part.<\/p>\n"},{"acf_fc_layout":"image","image_type":"normal","image":220286,"image_link":""},{"acf_fc_layout":"text","content":"<h3>Reduce duplicate work with structured, cross-functional workflows<\/h3>\n<p>Instead of building isolated request processes with different tools, monday service lets every department map and run service workflows in one connected system. For example, HR onboarding links to IT provisioning, while procurement aligns with finance approval chains. And nothing falls through the gaps because every step and handoff is accounted for.<\/p>\n"},{"acf_fc_layout":"image","image_type":"normal","image":227251,"image_link":""},{"acf_fc_layout":"text","content":"<h3>Deliver consistent service with centralized request intake and knowledge sharing<\/h3>\n<p>Requests enter the system through standardized forms that gather all the necessary details upfront, reducing the risk of misrouted <a href=\"https:\/\/monday.com\/blog\/reviews\/service-ticket-software\" target=\"_blank\" rel=\"noopener\">service tickets<\/a> or unnecessary back-and-forth. monday service also supports knowledge base articles and shared documentation, so teams aren\u2019t reinventing responses or relying on word-of-mouth knowledge to resolve recurring issues.<\/p>\n"},{"acf_fc_layout":"image","image_type":"normal","image":223532,"image_link":""}]},{"main_heading":"Deliver exceptional value to your customers with monday service\u00a0","content_block":[{"acf_fc_layout":"text","content":"<p>When service operations break down, it\u2019s rarely because people aren\u2019t trying \u2014 it\u2019s because the systems around them can\u2019t keep up. Each company and team within a company has its own tasks, subtasks, dependencies, process owners, and intake forms that shape their services. The more complex your service delivery model is, the harder it is to maintain a high quality of service at the speed your customers and end users expect.<\/p>\n<p>monday service changes that. It gives every team a shared workspace to <a href=\"https:\/\/monday.com\/blog\/service\/service-request\/\" target=\"_blank\" rel=\"noopener\">manage service requests<\/a> with clarity, accountability, and scale. Get a free trial of monday service to see how it fits your workflows and where it removes friction from your service delivery.<\/p>\n<a class=\"cta-button blue-button\" aria-label=\"Try monday service\" href=\"https:\/\/auth.monday.com\/p\/service\/users\/sign_up_new\" target=\"_self\">Try monday service<\/a>\n<div class=\"accordion faq\" id=\"faq-\">\n  <h2 class=\"accordion__heading section-title text-left\">FAQs<\/h2>\n    <div class=\"accordion__item\">\n    <a class=\"accordion__button d-block\" data-toggle=\"collapse\" data-parent=\"#faq-\" href=\"#q--1\"\n      aria-expanded=\"false\">\n      <h3 class=\"accordion__question\">What is the difference between service management and operations management?         <svg class=\"angle-arrow angle-arrow--down\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z\" fill=\"black\"\/>\n        <\/svg>\n      <\/h3>\n    <\/a>\n    <div id=\"q--1\" class=\"accordion__answer collapse collapse--md\" data-parent=\"#faq-\">\n      <p>Service management focuses on delivering value to customers through services, while operations management covers the broader oversight of all processes that produce goods and services.<\/p>\n<p>In other words, service management is a subset of operations management that deals specifically with service delivery, including request handling, support, and customer experience. Operations management includes both service and production workflows, supply chain coordination, capacity planning, and more.<\/p>\n    <\/div>\n  <\/div>\n    <div class=\"accordion__item\">\n    <a class=\"accordion__button d-block\" data-toggle=\"collapse\" data-parent=\"#faq-\" href=\"#q--2\"\n      aria-expanded=\"false\">\n      <h3 class=\"accordion__question\">What are the 7 main functions of operations management?         <svg class=\"angle-arrow angle-arrow--down\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z\" fill=\"black\"\/>\n        <\/svg>\n      <\/h3>\n    <\/a>\n    <div id=\"q--2\" class=\"accordion__answer collapse collapse--md\" data-parent=\"#faq-\">\n      <p>The 7 key functions of operations management are:<\/p>\n<ul>\n<li> Operational planning <\/li>\n<li>Finance <\/li>\n<li>Product and service design<\/li>\n<li>Quality management<\/li>\n<li>Forecasting <\/li>\n<li>Strategy <\/li>\n<li>Supply chain management<\/li>\n<\/ul>\n<p>Each function keeps your operations running efficiently and allocates resources thoughtfully. It also ensures your service or product output meets organizational standards.<\/p>\n    <\/div>\n  <\/div>\n    <div class=\"accordion__item\">\n    <a class=\"accordion__button d-block\" data-toggle=\"collapse\" data-parent=\"#faq-\" href=\"#q--3\"\n      aria-expanded=\"false\">\n      <h3 class=\"accordion__question\">What is a service operations manager?         <svg class=\"angle-arrow angle-arrow--down\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z\" fill=\"black\"\/>\n        <\/svg>\n      <\/h3>\n    <\/a>\n    <div id=\"q--3\" class=\"accordion__answer collapse collapse--md\" data-parent=\"#faq-\">\n      <p>A service operations manager is responsible for overseeing all the processes that support service delivery within an organization. This role typically includes managing workflows, improving team performance, ensuring compliance with service level agreements, and coordinating across departments to resolve service requests efficiently. Service operations managers must work closely with IT, HR, finance, and facilities teams to maintain smooth internal operations.<\/p>\n    <\/div>\n  <\/div>\n    <div class=\"accordion__item\">\n    <a class=\"accordion__button d-block\" data-toggle=\"collapse\" data-parent=\"#faq-\" href=\"#q--4\"\n      aria-expanded=\"false\">\n      <h3 class=\"accordion__question\">What are examples of operations management software?         <svg class=\"angle-arrow angle-arrow--down\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z\" fill=\"black\"\/>\n        <\/svg>\n      <\/h3>\n    <\/a>\n    <div id=\"q--4\" class=\"accordion__answer collapse collapse--md\" data-parent=\"#faq-\">\n      <p>There are several examples of operations management software, each varying in scope and focus, from general project workflows to deep IT service operations capabilities. These include: <\/p>\n<ul>\n<li><strong>monday service<\/strong>, used for end-to-end service operations management for cross-functional teams<\/li>\n<li><a href=\"https:\/\/monday.com\/blog\/service\/servicenow-alternatives\/\"><strong>ServiceNow<\/a><\/strong>, used for IT service management <\/li>\n<li><a href=\"https:\/\/monday.com\/blog\/service\/zendesk-alternatives\/\"><strong>Zendesk<\/a><\/strong>, for customer support <\/li>\n<li><strong>Jira Service Management<\/strong> for issue tracking and Agile service operations<\/li>\n<li><strong>Asana<\/strong> for workflow management with light operations tools<\/li>\n<\/ul>\n    <\/div>\n  <\/div>\n    <div class=\"accordion__item\">\n    <a class=\"accordion__button d-block\" data-toggle=\"collapse\" data-parent=\"#faq-\" href=\"#q--5\"\n      aria-expanded=\"false\">\n      <h3 class=\"accordion__question\">What are field service operations?        <svg class=\"angle-arrow angle-arrow--down\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z\" fill=\"black\"\/>\n        <\/svg>\n      <\/h3>\n    <\/a>\n    <div id=\"q--5\" class=\"accordion__answer collapse collapse--md\" data-parent=\"#faq-\">\n      <p>Field service operations refers to the management of off-site service activities, such as maintenance, repair, installation, or inspections performed at customer or remote locations.<br \/>\nThis function involves tasks like coordinating field technicians, scheduling appointments, and tracking equipment. <\/p>\n    <\/div>\n  <\/div>\n  <script type='application\/ld+json'>{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What is the difference between service management and operations management? \",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Service management focuses on delivering value to customers through services, while operations management covers the broader oversight of all processes that produce goods and services.<\\\/p>\\n<p>In other words, service management is a subset of operations management that deals specifically with service delivery, including request handling, support, and customer experience. Operations management includes both service and production workflows, supply chain coordination, capacity planning, and more.<\\\/p>\\n\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What are the 7 main functions of operations management? \",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>The 7 key functions of operations management are:<\\\/p>\\n<ul>\\n<li> Operational planning <\\\/li>\\n<li>Finance <\\\/li>\\n<li>Product and service design<\\\/li>\\n<li>Quality management<\\\/li>\\n<li>Forecasting <\\\/li>\\n<li>Strategy <\\\/li>\\n<li>Supply chain management<\\\/li>\\n<\\\/ul>\\n<p>Each function keeps your operations running efficiently and allocates resources thoughtfully. It also ensures your service or product output meets organizational standards.<\\\/p>\\n\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What is a service operations manager? \",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>A service operations manager is responsible for overseeing all the processes that support service delivery within an organization. This role typically includes managing workflows, improving team performance, ensuring compliance with service level agreements, and coordinating across departments to resolve service requests efficiently. Service operations managers must work closely with IT, HR, finance, and facilities teams to maintain smooth internal operations.<\\\/p>\\n\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What are examples of operations management software? \",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>There are several examples of operations management software, each varying in scope and focus, from general project workflows to deep IT service operations capabilities. These include: <\\\/p>\\n<ul>\\n<li><strong>monday service<\\\/strong>, used for end-to-end service operations management for cross-functional teams<\\\/li>\\n<li><a href=\\\"https:\\\/\\\/monday.com\\\/blog\\\/service\\\/servicenow-alternatives\\\/\\\"><strong>ServiceNow<\\\/a><\\\/strong>, used for IT service management <\\\/li>\\n<li><a href=\\\"https:\\\/\\\/monday.com\\\/blog\\\/service\\\/zendesk-alternatives\\\/\\\"><strong>Zendesk<\\\/a><\\\/strong>, for customer support <\\\/li>\\n<li><strong>Jira Service Management<\\\/strong> for issue tracking and Agile service operations<\\\/li>\\n<li><strong>Asana<\\\/strong> for workflow management with light operations tools<\\\/li>\\n<\\\/ul>\\n\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What are field service operations?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Field service operations refers to the management of off-site service activities, such as maintenance, repair, installation, or inspections performed at customer or remote locations.<br \\\/>\\nThis function involves tasks like coordinating field technicians, scheduling appointments, and tracking equipment. <\\\/p>\\n\"\n            }\n        }\n    ]\n}<\/script><\/div>\n\n"}]}]}],"lobby_image":false,"post_thumbnail_title":"","hide_post_info":false,"hide_bottom_cta":false,"hide_from_blog":false,"landing_page_layout":false,"hide_time_to_read":false,"sidebar_color_banner":"","custom_tags":false,"disclaimer":"","cornerstone_hero_cta_override":{"label":"","url":""},"show_contact_sales_button":"0","cluster":"","display_dates":"default","featured_image_link":"","faqs":[{"faq_title":"FAQs","faq_shortcode":"","faq":[{"question":"What is the difference between service management and operations management? ","answer":"<p>Service management focuses on delivering value to customers through services, while operations management covers the broader oversight of all processes that produce goods and services.<\/p>\n<p>In other words, service management is a subset of operations management that deals specifically with service delivery, including request handling, support, and customer experience. Operations management includes both service and production workflows, supply chain coordination, capacity planning, and more.<\/p>\n"},{"question":"What are the 7 main functions of operations management? ","answer":"<p>The 7 key functions of operations management are:<\/p>\n<ul>\n<li> Operational planning <\/li>\n<li>Finance <\/li>\n<li>Product and service design<\/li>\n<li>Quality management<\/li>\n<li>Forecasting <\/li>\n<li>Strategy <\/li>\n<li>Supply chain management<\/li>\n<\/ul>\n<p>Each function keeps your operations running efficiently and allocates resources thoughtfully. It also ensures your service or product output meets organizational standards.<\/p>\n"},{"question":"What is a service operations manager? ","answer":"<p>A service operations manager is responsible for overseeing all the processes that support service delivery within an organization. This role typically includes managing workflows, improving team performance, ensuring compliance with service level agreements, and coordinating across departments to resolve service requests efficiently. Service operations managers must work closely with IT, HR, finance, and facilities teams to maintain smooth internal operations.<\/p>\n"},{"question":"What are examples of operations management software? ","answer":"<p>There are several examples of operations management software, each varying in scope and focus, from general project workflows to deep IT service operations capabilities. These include: <\/p>\n<ul>\n<li><strong>monday service<\/strong>, used for end-to-end service operations management for cross-functional teams<\/li>\n<li><a href=\"https:\/\/monday.com\/blog\/service\/servicenow-alternatives\/\"><strong>ServiceNow<\/a><\/strong>, used for IT service management <\/li>\n<li><a href=\"https:\/\/monday.com\/blog\/service\/zendesk-alternatives\/\"><strong>Zendesk<\/a><\/strong>, for customer support <\/li>\n<li><strong>Jira Service Management<\/strong> for issue tracking and Agile service operations<\/li>\n<li><strong>Asana<\/strong> for workflow management with light operations tools<\/li>\n<\/ul>\n"},{"question":"What are field service operations?","answer":"<p>Field service operations refers to the management of off-site service activities, such as maintenance, repair, installation, or inspections performed at customer or remote locations.<br \/>\nThis function involves tasks like coordinating field technicians, scheduling appointments, and tracking equipment. <\/p>\n"}]}],"activate_cta_banner":false,"banner_url":"","main_text_banner":"","sub_title_banner":"","sub_title_banner_second":"","banner_button_text":"","below_banner_line":"","use_customized_cta":false,"custom_schema_code":"","custom_header_banner":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Service Operations Management Software Aligns Service Teams<\/title>\n<meta name=\"description\" content=\"Improve response times and unify your service teams with service operations management software that connects requests from intake to resolution.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/monday.com\/blog\/service\/service-operations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Say goodbye to chaos with AI powered service operations\" \/>\n<meta property=\"og:description\" content=\"Improve response times and unify your service teams with service operations management software that connects requests from intake to resolution.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/monday.com\/blog\/service\/service-operations\/\" \/>\n<meta property=\"og:site_name\" content=\"monday.com Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-25T12:15:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-18T15:12:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2025\/05\/Service-operations.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2400\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Rebecca Noori\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rebecca Noori\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/monday.com\/blog\/service\/service-operations\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/monday.com\/blog\/service\/service-operations\/\"},\"author\":{\"name\":\"Rebecca Noori\",\"@id\":\"https:\/\/monday.com\/blog\/#\/schema\/person\/3f3fef2ad6227357a3948c6473a482d8\"},\"headline\":\"Say goodbye to chaos with AI powered service operations\",\"datePublished\":\"2025-05-25T12:15:25+00:00\",\"dateModified\":\"2025-10-18T15:12:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/monday.com\/blog\/service\/service-operations\/\"},\"wordCount\":9,\"publisher\":{\"@id\":\"https:\/\/monday.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/monday.com\/blog\/service\/service-operations\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2025\/05\/Service-operations.png\",\"articleSection\":[\"Service management\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/monday.com\/blog\/service\/service-operations\/\",\"url\":\"https:\/\/monday.com\/blog\/service\/service-operations\/\",\"name\":\"How Service Operations Management Software Aligns Service Teams\",\"isPartOf\":{\"@id\":\"https:\/\/monday.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/monday.com\/blog\/service\/service-operations\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/monday.com\/blog\/service\/service-operations\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2025\/05\/Service-operations.png\",\"datePublished\":\"2025-05-25T12:15:25+00:00\",\"dateModified\":\"2025-10-18T15:12:32+00:00\",\"description\":\"Improve response times and unify your service teams with service operations management software that connects requests from intake to resolution.\",\"breadcrumb\":{\"@id\":\"https:\/\/monday.com\/blog\/service\/service-operations\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/monday.com\/blog\/service\/service-operations\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/monday.com\/blog\/service\/service-operations\/#primaryimage\",\"url\":\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2025\/05\/Service-operations.png\",\"contentUrl\":\"https:\/\/monday.com\/blog\/wp-content\/uploads\/2025\/05\/Service-operations.png\",\"width\":2400,\"height\":1200,\"caption\":\"Say goodbye to chaos with AI powered service operations\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/monday.com\/blog\/service\/service-operations\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/monday.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service management\",\"item\":\"https:\/\/monday.com\/blog\/service\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Say goodbye to chaos with AI powered service operations\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/monday.com\/blog\/#website\",\"url\":\"https:\/\/monday.com\/blog\/\",\"name\":\"monday.com Blog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/monday.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/monday.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/monday.com\/blog\/#organization\",\"name\":\"monday.com Blog\",\"url\":\"https:\/\/monday.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/monday.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/res.cloudinary.com\/monday-blogs\/fl_lossy,f_auto,q_auto\/wp-blog\/2020\/12\/monday.com-logo-1.png\",\"contentUrl\":\"https:\/\/res.cloudinary.com\/monday-blogs\/fl_lossy,f_auto,q_auto\/wp-blog\/2020\/12\/monday.com-logo-1.png\",\"width\":200,\"height\":200,\"caption\":\"monday.com Blog\"},\"image\":{\"@id\":\"https:\/\/monday.com\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/monday.com\/blog\/#\/schema\/person\/3f3fef2ad6227357a3948c6473a482d8\",\"name\":\"Rebecca Noori\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/monday.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/d64eedbe1d1bd0286197e94bd4d47f76ef501a48b048847f1e106315c98ed42d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/d64eedbe1d1bd0286197e94bd4d47f76ef501a48b048847f1e106315c98ed42d?s=96&d=mm&r=g\",\"caption\":\"Rebecca Noori\"},\"description\":\"Rebecca Noori is a seasoned content marketer who writes high-converting articles for SaaS and HR Technology companies like UKG, Deel, Toggl, and Nectar. Her work has also been featured in renowned publications, including Forbes, Business Insider, Entrepreneur, and Yahoo News. With a background in IT support, technical Microsoft certifications, and a degree in English, Rebecca excels at turning complex technical topics into engaging, people-focused narratives her readers love to share.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/rebecca-noori\/\"],\"jobTitle\":\"SaaS and HR Technology content marketer\",\"url\":\"https:\/\/monday.com\/blog\/author\/rebeccanoori\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How Service Operations Management Software Aligns Service Teams","description":"Improve response times and unify your service teams with service operations management software that connects requests from intake to resolution.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/monday.com\/blog\/service\/service-operations\/","og_locale":"en_US","og_type":"article","og_title":"Say goodbye to chaos with AI powered service operations","og_description":"Improve response times and unify your service teams with service operations management software that connects requests from intake to resolution.","og_url":"https:\/\/monday.com\/blog\/service\/service-operations\/","og_site_name":"monday.com Blog","article_published_time":"2025-05-25T12:15:25+00:00","article_modified_time":"2025-10-18T15:12:32+00:00","og_image":[{"width":2400,"height":1200,"url":"https:\/\/monday.com\/blog\/wp-content\/uploads\/2025\/05\/Service-operations.png","type":"image\/png"}],"author":"Rebecca Noori","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Rebecca Noori","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/monday.com\/blog\/service\/service-operations\/#article","isPartOf":{"@id":"https:\/\/monday.com\/blog\/service\/service-operations\/"},"author":{"name":"Rebecca Noori","@id":"https:\/\/monday.com\/blog\/#\/schema\/person\/3f3fef2ad6227357a3948c6473a482d8"},"headline":"Say goodbye to chaos with AI powered service operations","datePublished":"2025-05-25T12:15:25+00:00","dateModified":"2025-10-18T15:12:32+00:00","mainEntityOfPage":{"@id":"https:\/\/monday.com\/blog\/service\/service-operations\/"},"wordCount":9,"publisher":{"@id":"https:\/\/monday.com\/blog\/#organization"},"image":{"@id":"https:\/\/monday.com\/blog\/service\/service-operations\/#primaryimage"},"thumbnailUrl":"https:\/\/monday.com\/blog\/wp-content\/uploads\/2025\/05\/Service-operations.png","articleSection":["Service management"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/monday.com\/blog\/service\/service-operations\/","url":"https:\/\/monday.com\/blog\/service\/service-operations\/","name":"How Service Operations Management Software Aligns Service Teams","isPartOf":{"@id":"https:\/\/monday.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/monday.com\/blog\/service\/service-operations\/#primaryimage"},"image":{"@id":"https:\/\/monday.com\/blog\/service\/service-operations\/#primaryimage"},"thumbnailUrl":"https:\/\/monday.com\/blog\/wp-content\/uploads\/2025\/05\/Service-operations.png","datePublished":"2025-05-25T12:15:25+00:00","dateModified":"2025-10-18T15:12:32+00:00","description":"Improve response times and unify your service teams with service operations management software that connects requests from intake to resolution.","breadcrumb":{"@id":"https:\/\/monday.com\/blog\/service\/service-operations\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/monday.com\/blog\/service\/service-operations\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/monday.com\/blog\/service\/service-operations\/#primaryimage","url":"https:\/\/monday.com\/blog\/wp-content\/uploads\/2025\/05\/Service-operations.png","contentUrl":"https:\/\/monday.com\/blog\/wp-content\/uploads\/2025\/05\/Service-operations.png","width":2400,"height":1200,"caption":"Say goodbye to chaos with AI powered service operations"},{"@type":"BreadcrumbList","@id":"https:\/\/monday.com\/blog\/service\/service-operations\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/monday.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Service management","item":"https:\/\/monday.com\/blog\/service\/"},{"@type":"ListItem","position":3,"name":"Say goodbye to chaos with AI powered service operations"}]},{"@type":"WebSite","@id":"https:\/\/monday.com\/blog\/#website","url":"https:\/\/monday.com\/blog\/","name":"monday.com Blog","description":"","publisher":{"@id":"https:\/\/monday.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/monday.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/monday.com\/blog\/#organization","name":"monday.com Blog","url":"https:\/\/monday.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/monday.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/res.cloudinary.com\/monday-blogs\/fl_lossy,f_auto,q_auto\/wp-blog\/2020\/12\/monday.com-logo-1.png","contentUrl":"https:\/\/res.cloudinary.com\/monday-blogs\/fl_lossy,f_auto,q_auto\/wp-blog\/2020\/12\/monday.com-logo-1.png","width":200,"height":200,"caption":"monday.com Blog"},"image":{"@id":"https:\/\/monday.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/monday.com\/blog\/#\/schema\/person\/3f3fef2ad6227357a3948c6473a482d8","name":"Rebecca Noori","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/monday.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/d64eedbe1d1bd0286197e94bd4d47f76ef501a48b048847f1e106315c98ed42d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d64eedbe1d1bd0286197e94bd4d47f76ef501a48b048847f1e106315c98ed42d?s=96&d=mm&r=g","caption":"Rebecca Noori"},"description":"Rebecca Noori is a seasoned content marketer who writes high-converting articles for SaaS and HR Technology companies like UKG, Deel, Toggl, and Nectar. Her work has also been featured in renowned publications, including Forbes, Business Insider, Entrepreneur, and Yahoo News. With a background in IT support, technical Microsoft certifications, and a degree in English, Rebecca excels at turning complex technical topics into engaging, people-focused narratives her readers love to share.","sameAs":["https:\/\/www.linkedin.com\/in\/rebecca-noori\/"],"jobTitle":"SaaS and HR Technology content marketer","url":"https:\/\/monday.com\/blog\/author\/rebeccanoori\/"}]}},"auth_debug":{"user_exists":false,"user_id":0,"user_login":null,"roles":[],"authenticated":false,"get_current_user_id":0},"_links":{"self":[{"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/posts\/228899","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/users\/219"}],"replies":[{"embeddable":true,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/comments?post=228899"}],"version-history":[{"count":23,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/posts\/228899\/revisions"}],"predecessor-version":[{"id":256752,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/posts\/228899\/revisions\/256752"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/media\/229854"}],"wp:attachment":[{"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/media?parent=228899"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/categories?post=228899"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monday.com\/blog\/wp-json\/wp\/v2\/tags?post=228899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}