{"id":154104,"date":"2024-03-18T16:09:18","date_gmt":"2024-03-18T16:09:18","guid":{"rendered":"https:\/\/monday.com\/blog\/?p=154104"},"modified":"2024-03-18T16:09:18","modified_gmt":"2024-03-18T16:09:18","slug":"helping-your-employees-navigate-work-requests","status":"publish","type":"post","link":"https:\/\/monday.com\/blog\/monday-insights\/helping-your-employees-navigate-work-requests\/","title":{"rendered":"Helping your employees navigate work requests"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":164,"featured_media":154112,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"pages\/cornerstone.php","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","monday_item_id":11239412543,"monday_board_id":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[13988],"tags":[],"class_list":["post-154104","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-monday-insights"],"acf":{"sections":[{"acf_fc_layout":"content_1","blocks":[{"main_heading":"Workplace trends","content_block":[{"acf_fc_layout":"text","content":"

South African labor disputes have taken a violent turn<\/h3>\n

A terrifying trend is unraveling in the South African mine labor disputes: angered miners are taking their co-workers hostage, at times torturing them, and confining them in deep underground shafts to force corporate bosses to make significant concessions. According to mining companies and their workers, the violent strikes emerged as part of the battle between the country\u2019s two biggest mining unions, whose competition for fee-paying members has heated up ahead of upcoming national elections. At some mines, these tactics have also been employed to demand higher compensation. The disputes are only adding to the physical risks of this incredibly dangerous work and further imperiling South Africa\u2019s embattled mining sector, where hundreds of thousands of workers still toil underground within some of the Earth\u2019s oldest and deepest shafts.<\/p>\n

Rich countries are increasingly relying on cheap labor<\/h3>\n

As migration reaches record levels worldwide, a growing debate is unfolding among economists as to whether certain industries are becoming too dependent on foreign labor. As local populations age and labor forces continue to shrink, many businesses are saying that bringing in low-skilled foreign workers has become a must to quickly fill critical job openings at a low cost and avoid the need to bring in expensive robots. Some economists argue, however, that this growing dependence on imported work is nearing unhealthy levels. They claim it\u2019s starting to stifle the productivity growth needed for economic expansion and leading businesses to delay the search for sustainable solutions to labor shortages \u2013 from greater investments in automation to more radical restructurings.<\/p>\n"}]},{"main_heading":"The AI corner","content_block":[{"acf_fc_layout":"text","content":"

Postings for AI roles are growing and paying more<\/h3>\n

AI-related job postings are moving in the opposite direction of data-science and software-engineering postings \u2013 the overall market for tech talent is trending downward, but new AI job listings are up 42% since December 2022, according to University of Maryland researchers. Experts say this growth started with the release of ChatGPT in late 2022 and the hype that has subsequently followed. In fact, postings for generative AI-related roles were basically nonexistent on Indeed before the chatbot\u2019s launch. But as the world seems to be valuing companies with stronger AI initiatives, organizations are prioritizing talent that can support the advanced technology in order to stay ahead of the curve \u2013 and they\u2019re willing to pay more for it. In a recent Aon survey, around 75% of companies said AI skills justify a pay premium, and per ZipRecruiter, job listings related to AI are topping the salaries for their non-AI counterparts by tens of thousands of dollars.<\/p>\n

Businesses aren\u2019t using AI as much as you\u2019d think<\/h3>\n

There\u2019s no denying the massive hype around generative AI, but adoption of the technology across the business landscape has yet to catch up, with data privacy, regulation, compliance, and IT infrastructure still acting as major barriers to its widespread use, according to a recent MIT survey. In fact, only 9% of surveyed business leaders say their companies are significantly utilizing AI today, with most of the early adopters of the technology having deployed it for limited business areas. Other barriers to generative AI adoption, according to the survey respondents, includes a lack of relevant generative AI internal talent and expertise. All this said, the survey reflects overall positive sentiments about the future role of generative AI in business, with 78% of respondents seeing it as a competitive opportunity.<\/p>\n"}]},{"main_heading":"Helping your employees navigate work requests","content_block":[{"acf_fc_layout":"text","content":"

By monday.com\u00a0<\/em><\/p>\n

It\u2019s natural to want to be liked and appreciated, especially at work, which is why when asked to help out our colleagues or take on additional tasks by our managers, many of us are quick to accept.<\/p>\n

And while there\u2019s a lot to be said for being supportive and dependable team members, agreeing to take on extra work can quickly become problematic when an employee doesn\u2019t actually have the capacity or understanding they need to get it all done \u2013 forcing them to compromise the quality of their work and risk burnout.<\/p>\n

As a manager, it\u2019s important to know that when workloads become too much, your employees will look to you to be their advocates \u2013 helping them identify what they can and can\u2019t handle and identify the resources needed to move forward, per a recent Gallup study. That\u2019s why you really need to know how to guide your employees to respond to requests, manage their workloads, understand their bandwidths, and feel equipped to move forward.<\/p>\n

So, how can you help your team members effectively navigate requests?<\/strong><\/p>\n

When possible, take control<\/h3>\n

Do your best to establish yourself as the go-to person for team-related requests so that you can get the information needed to determine who on your team is the right fit for the task at hand and give them the context they need to easily move forward. A great way to do this is by setting up a team request form<\/a> that requires requesters to answer necessary questions related to the request and then lets you, as the manager, decide who on your team should be assigned based on their specific skills and capacities.<\/p>\n

Encourage them to ask questions<\/h3>\n

It\u2019s highly possible that even with proper protocols in place, your colleagues will still go directly to your team members for assistance. So, one of the most critical tools to navigating work requests is knowing what questions to ask in order to feel confident moving forward. Anytime they receive a new request, encourage your team members to take a moment to ask themselves:<\/p>\n

    \n
  • Do I fully understand what\u2019s needed from me?<\/li>\n
  • What\u2019s the purpose and goal of this request?<\/li>\n
  • Do I have all the information I need to get started?<\/li>\n
  • How urgent is it?<\/li>\n
  • When can I realistically expect to get this done without putting too much added pressure on myself?<\/li>\n<\/ul>\n

    Once they can answer those questions for themselves, they\u2019ll know what information they still need from the requester in order to proceed. Do your best to help your team members recognize that by ensuring they have these answers from the get-go, they can avoid the need to make assumptions, which inevitably leads to misunderstandings and frustrating mistakes. Additionally, this insight will enable them to more easily prioritize their work and set clear boundaries.<\/p>\n

    Promote appropriate pushback<\/h3>\n

    Make sure your employees understand that just because someone reaches out to them for assistance doesn\u2019t mean they\u2019re the right person to take on the request. Whether it\u2019s not within their domain or they simply don\u2019t know how to do the task at hand, it\u2019s crucial that your team members feel comfortable acknowledging when they are not the best person to handle a given request. By being honest and redirecting the requester to the relevant team member, your employees won\u2019t waste their time trying to complete something they shouldn\u2019t be doing, and the requester can get the right resources they need.<\/p>\n

    Emphasize the need for boundaries<\/h3>\n

    Even if they are the right person to handle a request, there will be times when your team members simply don\u2019t have the bandwidth to take on something else at a given point in time. And while it\u2019s not easy to say no, it\u2019s important for them to know how to set boundaries when needed. Make sure your employees understand that their daily roles and responsibilities should almost always come first and that if taking on an additional request would mean sacrificing the quality of their own work, it\u2019s not a good idea. Let them know that when they don\u2019t think they can handle it, responding to a request with something like, \u201cI would really love to help but I\u2019m swamped right now, so if it\u2019s urgent, I think it\u2019s best to ask someone else,\u201d is completely acceptable and valid.<\/p>\n

    Additionally, remind them that it\u2019s also an option to offer to take on a smaller commitment. For example, \u201cUnfortunately, I really don\u2019t have the time to get to it this week, but I\u2019m happy to review it at the end if that\u2019s still helpful.\u201d<\/p>\n

    Help them prioritize<\/h3>\n

    Whether it\u2019s in a simple checklist or a more detailed workload board, encourage your employees to document everything that\u2019s on their plates, including general timelines and due dates, to help them fully understand their capacities. Once they have everything laid out in front of them, they can effectively determine if and when they have room for additional work. Emphasize that when it comes to work requests, it\u2019s better to underpromise and over-deliver than to fail to meet the expectations they\u2019ve set, so they should try to err on the side of giving themselves a bit more time when setting deadlines with requesters. Saying \u201cI\u2019m happy to help, but I won\u2019t be able to get to this until next week,\u201d is a completely acceptable way to agree to help without overcommitting.<\/p>\n"}]},{"main_heading":"Water cooler chatter","content_block":[{"acf_fc_layout":"text","content":"

    France has become the first country to enshrine abortion rights in its constitution.<\/strong> With abortion under threat in the US and other parts of Europe, lawmakers hailed the move as a history-making way for the country to clearly signal its support for reproductive rights.<\/p>\n"},{"acf_fc_layout":"quote","quote_text":"\u201cAbove all, we\u2019re sending a message to all women: your body belongs to you.\u201d","quote_author":"Gabriel Attal, French Prime Minister","quote_author_avatar":false,"quote_author_position":""},{"acf_fc_layout":"text","content":"

    A previously extinct gray whale was spotted<\/strong> off the coast of New England. The species had previously gone extinct in the Atlantic two centuries ago, and scientists are blaming climate change for its reappearance in the region.<\/p>\n"},{"acf_fc_layout":"quote","quote_text":"\u201cI didn\u2019t want to say out loud what it was, because it seemed crazy.\u201d","quote_author":"Orla O\u2019Brien, Associate Research Scientist with the Anderson Cabot Center for Ocean Life","quote_author_avatar":false,"quote_author_position":""}]},{"main_heading":"Question of the week","content_block":[{"acf_fc_layout":"text","content":"

    Last week\u2019s answer:<\/strong> Around 10%<\/p>\n

    This week\u2019s question:<\/strong> What percent of companies are operating fully remotely?<\/p>\n"}]},{"main_heading":"Just for laughs","content_block":[{"acf_fc_layout":"image","image_type":"normal","image":154106,"image_link":null}]}]}],"lobby_image":false,"post_thumbnail_title":"","hide_post_info":false,"hide_bottom_cta":false,"hide_from_blog":false,"landing_page_layout":false,"hide_time_to_read":false,"sidebar_color_banner":"","custom_tags":false,"disclaimer":"","cornerstone_hero_cta_override":{"label":"","url":""},"cluster":"","display_dates":"published","post_date":"20240312","faqs":false,"activate_cta_banner":true,"cta_banner_text":"

    Don\u2019t miss <\/strong> more quality content!<\/p>\n","use_customized_cta":false,"custom_schema_code":""},"yoast_head":"\nHelping your employees navigate work requests | monday.com Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/monday.com\/blog\/monday-insights\/helping-your-employees-navigate-work-requests\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helping your employees navigate work requests\" \/>\n<meta property=\"og:url\" content=\"https:\/\/monday.com\/blog\/monday-insights\/helping-your-employees-navigate-work-requests\/\" \/>\n<meta property=\"og:site_name\" content=\"monday.com Blog\" \/>\n<meta property=\"article:published_time\" content=\"2024-03-18T16:09:18+00:00\" \/>\n<meta property=\"og:image\" 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